Position: Dispatcher
Site: Humber College - North Campus
City: Etobicoke
Job Type: Full time, Permanent
Hours: Must be available to work all shifts
Pay Rate: $19.97 – 20.53 (Pay rate based on experience and successful completion of a 3-month probationary period alongside with leveling system (4 Levels)
Required Experience:
- Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
- Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
- Ability to manage radio communications and telephone inquiries
- Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
- Demonstrated punctuality and reliability, tact, and diplomacy
- Post-Secondary education in an Emergency Services Communications program
- Excellent verbal/written communication skills
Job Duties:
- Able to respond to incidents of crisis and determine avenues for assistance.
- Able to utilize multiple software’s at once, CCTV, access control, mass notification
- Ability to absorb information from different platforms, analyze and make decisions
- Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
- Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
- Place fire alarm systems on disregard upon the request of approved contractor work and Seneca Facilities
- Answer security related calls and dispatch guards to assist and/or investigate
- Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
- Dispatch guards to corresponding calls to their respective zones
- Contact and update the on-call contacts when and if needed
- Keep track and monitor the location of all guards
- Have a strong understanding of Seneca’s rules and policies
- Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
- Operate the fire panel...
- Liaise with various agencies including 911 emergency call centre, TPS non-emergency, and TFS non-emergency
- Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
- Liaise with other Seneca departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response
Highlights:
- Employer paid benefits including medical, dental and vision care.
- Opportunities for growth and advancement
- Continuous training opportunities
Experience:
- Call Centre/Call Taker/Security Dispatcher minimum 6 months
License/Certification:
- Valid Security Guard License
Paragon Security is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed
Job Types: Full-time, Permanent
Pay: $19.97-$20.53 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- Do you drive or take public transit?
- How many years of security dispatch experience do you have?
- Do you have Police Foundation?
Licence/Certification:
- Ontario Security License (required)
Work Location: In person
