Northwest Territories Customer experience specialist Jobs – 24 Openings This Week

Field Service Technician - Multifunction Printers
Ricoh Canada —Yellowknife, NT
- $45,000–$58,000 a year
- Overtime
- Customer service
- Travel
- In-person
- Dental care
- Paid time off
Quick apply
8d
Customer Service Representative
BMO Financial Group —Yellowknife, NT
- $41,700–$56,700 a year
- Part-time
- Sales
- No experience needed
- Communication skills
- Tuition reimbursement
- Life insurance
Personal Banking Associate
BMO Financial Group —Fort Smith, NT
- $37,400–$62,300 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Tuition reimbursement
- Life insurance
GIS System Specialist
City of Yellowknife —Yellowknife, NT
- From $104,518 a year
- Full-time
- Databases
- Project management
- Bachelor's
Quick apply
Field Service Technician
Ricoh —Yellowknife, NT
- Overtime
- Customer service
- Travel
- Mechanical knowledge
Complex Loss Manager + Technical Specialist (BC, ON, or AB)
Square One Insurance Services —Canada
- $110,000–$125,000 a year
- Full-time
- Remote
- AI
- Leadership
- Communication skills
- Profit sharing
- Disability insurance
Quick apply
Diesel Automotive Technician – Derrick Chrysler Dodge Jeep RAM FIAT.
2724772 Alberta Ltd./DBA Derrick Chrysler Dodge Jeep Ram Fiat —Canada
- Full-time
- No university degree
- Automotive diagnostics
- Disability insurance
- Relocation assistance
Quick apply
FOREMAN (Retail/Restaurant Remodel Construction)
Davaco ULC —Canada
- Travel
- Restaurant
- Communication skills
Quick apply
Journeyman Automotive Service Technician (Signing Bonus Available) - Capital Ford Lincoln, Regina
Capital Ford Lincoln Inc. —Canada
- Full-time
- Automotive diagnostics
- Mechanical knowledge
- Disability insurance
- Dental care
Quick apply
Life Cycle & Materiel Manager – Marine Mechanical Specialist
Morson Talent (Canada & USA) —Canada
- From $50 an hour
- Contract
- Hybrid work
- English
- Microsoft Office
- Project management
Quick apply
Bilingual Patient Reimbursement Specialist
BioScript Solutions —Canada
- 8 hour shift
- Remote
- Bilingual
- Microsoft Word
- Serving
Quick apply
Bilingual Talent Acquisition Specialist (18- Month Contract)
Compugen Inc —Canada
- $65,000–$75,000 a year
- Contract
- Hybrid work
- Bilingual
- Sales
- English
13d

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Electrical Design Specialist
Greenergy Fuels Canada —Concord, ON
Review field installations for compliance with applicable area classification, grounding, sealing, cable entry, and equipment certification requirements.
$95,000–$110,000 a year
Quick apply
Bilingual Powersports & Recreation Sales Specialist
Yellowhead Recreation Spruce Grove —Toronto, ON
Has experience working with subprime or challenged-credit customers. You must be able to explain approvals, payments, documents, vehicle options, and next steps…
$37,680.51–$150,000.00 a year
Quick apply

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Field Service Technician - Multifunction Printers

Ricoh Canada -
Yellowknife, NT

Quick apply

Job details

Permanent | Full-time
$45,000–$58,000 a year
8 days ago

Qualifications

Customer service
Post-secondary education
Mechanical knowledge
Driving Licence
Time management

Full job description

Field Service Technician / Senior Field Representative, Technology Services - Yellowknife

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

#IND1

Job Types: Full-time, Permanent

Pay: $45,000.00-$58,000.00 per year

Benefits:

Company car
Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Vision care

Ability to commute/relocate:

Yellowknife, NT: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in northwest territories

Field Service Technician - Multifunction Printers

Customer Service Representative

Personal Banking Associate

GIS System Specialist

Field Service Technician

Complex Loss Manager + Technical Specialist (BC, ON, or AB)

Diesel Automotive Technician – Derrick Chrysler Dodge Jeep RAM FIAT.

FOREMAN (Retail/Restaurant Remodel Construction)

Journeyman Automotive Service Technician (Signing Bonus Available) - Capital Ford Lincoln, Regina

Life Cycle & Materiel Manager – Marine Mechanical Specialist

Bilingual Patient Reimbursement Specialist

Bilingual Talent Acquisition Specialist (18- Month Contract)

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