nouveau brunswick guest service agent Jobs – 27 Openings This Week

Guest Service Agent
Spark By Hilton Edmundston —Edmundston, NB
- Part-time
- Customer service
- English
- Hotel
Quick apply
8d
Guest Service Agent
Marriott International, Inc —Moncton, NB
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
5d
Guest Service Agent
Crowne Plaza Fredericton Lord Beaverbrook —Fredericton, NB
- $19.31 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Store discount
- Dental care
Quick apply
12d
Guest Service Agent
Saint John Harbourfront Hotel —Saint John, NB
- $19.93 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Wellness program
- Disability insurance
Quick apply
8d
Guest Representative Agent
Best Western Plus Grand-Sault Hotel & Suites —Grand-sault/grand Falls, NB
- From $17 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
- Dental care
- Vision care
Quick apply
1d
Front Desk Agent/Night Auditor
Amsterdam Inn & Suites —Sussex, NB
- $15.90–$18.90 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Dental care
Quick apply
Guest Service Agent - Seasonal Four Months
Delta Hotels by Marriott Saint John —Saint John, NB
- Part-time
- Hotel
- Organizational skills
Quick apply
9d
Guest Service Agent
Holiday Inn Express & Suites Fredericton —Fredericton, NB
- From $16.25 an hour
- Part-time
- Sales
- Customer service
- Hotel
Quick apply
Guest Service Agent
Comfort Inn Edmundston —Edmundston, NB
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
front desk agent
THRIFTLODGE MONCTON —Moncton, NB
- $19 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Flexible schedule
Guest Service Agent ( Part Time)
Comfort Inn Moncton I —Moncton, NB
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
2d
Guest Services Agent - Billingual
Four Points by Sheraton Moncton —Moncton, NB
- $16.30 an hour
- Full-time
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
7d
Seasonal Guest Service Agent Summer 2026
Algonquin Resort —Saint Andrews, NB
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
Front Desk Agent
Rodeway Inn Grand Falls —Saint-andré, NB
- $18–$20 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
Reservation and Concierge Agent
Algonquin Resort —Saint Andrews, NB
- Part-time
- Customer service
- Hotel
- Computer skills
Quick apply
Night Auditor
Crowne Plaza Saint John Harbour View —Saint John, NB
- From $16.65 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
- Flexible schedule
Quick apply
1d
Front Desk Agent
Days Inn Oromocto —Oromocto, NB
- From $15.90 an hour
- Part-time
- Customer service
- Word processing
- Hotel
Quick apply
7d
Front Desk Agent - Bilingual (Part-time)
Fairfield Inn & Suites Moncton —Moncton, NB
- From $15.90 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
- Store discount
Quick apply
3d

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Guest Service Agent

Spark By Hilton Edmundston
Edmundston, NB

Quick apply

Job details

Part-time | Full-time
8 days ago

Qualifications

Customer service
English
High school diploma or GED
Guest services
Phone etiquette
Communication skills

Full job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Work Location: In person

Quick apply

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