Nova Scotia Customer success manager Jobs – 5 Openings This Week

Small Business Customer Success Manager, APAC Market
Aircall —Sydney, NS
- Full-time
- Hybrid work
- Sales
- Communication skills
Bilingual Client Success Manager
Vicimus Inc. —Halifax, NS
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
Quick apply
8d
Accounts Manager
Battlefield Div of Toromont Ind Ltd —Yarmouth, NS
- $40,000 a year
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
Quick apply

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Small Business Customer Success Manager, APAC Market

Aircall -
Sydney, NS

Apply Now

Job details

Full-time

Qualifications

Sales
Communication skills

Full job description

Sydney Office

Customer Experience – 12004 - Success /

Permanent Full Time Employee /

Hybrid

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the Role:

Based in our Sydney office - we are looking for engaged and passionate Customer Success Manager to join our multicultural team.

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.

We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.

You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.

Unfortunately we are unable to offer work sponsorship now or in the future for this role.

Key Responsibilities:

Oversee a pool of customers and drive them to successful value realization
Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
Share new ideas to delight our customers

Qualifications:

A first experience in a Sales and/or Customer Success position is required
Excellent verbal and written communication skills
Passion for consistently providing excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Previous experience in a similar environment would be appreciated.

Why join us?

Key moment to join Aircall in term of growth and opportunities

️ Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table - providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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customer success manager jobs in nova scotia

Small Business Customer Success Manager, APAC Market

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