Job Title: Housekeeping Attendant
Division: Resort Services
Department: Housekeeping
Responsible To: Housekeeping Supervisor
Work Location: 75 White Point #2 Hunt`s Point, Nova Scotia, Canada
Role Summary
The Housekeeping Attendant maintains and upkeeps cleanliness of guest rooms and designated areas as per the standards of White Point. Maintenance and cleanliness equipment and storage spaces. Follows established safety & security procedures.
Responsibilities
- Providing efficient, attentive and friendly service to the guest
- Adherence to established standards
- Practices good customer relations
- Has complete knowledge of services offered in the resort
- Maintenance and cleanliness of guest accommodation
- Maintenance and cleanliness of public areas
- Maintenance and cleanliness equipment and storage spaces
- Follows established safety & security procedures
- Knowledge of telephone procedures
- Other duties as assigned by management
- Stripping guest rooms
- Driving the golf cart
- Quality of grooming
- Quality of service provided
- Informs manager of guest comments promptly
- Degree of guest acceptance and satisfaction
- Quality of coordinating with peers and results achieved
Competencies
● Positive attitude
● Attention to detail
● Communication
● Results oriented relationship builder
● Team player
● Customer Service
Requirements
· Secondary school diploma is preferred
· Physical mobility and stamina required
· Ability to follow instruction
· Detail-oriented
· Professional attitude is required
· Ability to work independently
· Excellent time management skills
· Able to carry minimum of 50 LBS
· Disciplined and able to work different shifts
· Own transportation & Accommodation
· Bondable is generally required
· Appearance & Grooming
- Clean uniform
- Neat hairstyle
- Clean fingernails
- Shoes clean
- Shower daily
- Use of mild cologne and deodorant
- Name tag
- Minimum jewelry
o Proper footwear must be worn in all seasons (treads)
- Shift Duties
- Communicates with the Executive Housekeeper or designate to determine the list of tasks to be completed during the shift and relays completed task information as instructed.
- Checks housekeeping information sheets, computer printout of line
- Stocks cart completely
- Checks the cleanliness and good working order of the equipment
- Order of rooms according to POF check ins, check ins, then stays and checkouts as available
- Public Spaces
- Maintains cleanliness of guest rooms as required including furniture arrangements, ashtrays, abandoned dishes, floors, light bulbs
- Cleans and sanitizes guest room washrooms, restocks paper supplies and soaps, deodorizers
- Cleans and sanitizes changerooms daily, including restocking of paper supplies, soaps, removal of used towels, cleans and sanitizes shower stalls
- Cleans administration offices following frequency schedule
- Accommodation
- Follows procedures implementing standards as outlined in ISO housekeeping manual
- Use of Social Skills
- Greets guests
- Addresses guest
- Conversing with guest
- Answering the telephone
- Working harmoniously with colleagues and management
- Orientation
- Property information
- Knowledge of hotel and other facilities
- Knowledge of management structure
- Knowledge of managements and employee rights
- Knowledge of work schedule
- Knowledge of employee benefits
- Knowledge of fire procedures
- Knowledge of accident hazards
- Knowledge of health and safety regulations
- Knowledge of liquor laws
- Attends department/training meetings
- Assists laundry attendant when time requires or when needed
- Reporting
- Verbal
- Journal
Working Conditions
● Must be able to work flexible hours including days, evenings, nights, weekends and holidays
● Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
● Stand, sit or walk for an extended period of time or for an entire shift
● Reach overhead and below the knees, including bending, twisting and pulling
● Move over sloping, uneven or slippery surfaces
Benefits: So many to list but here are a few: Subsidized staff accommodations, subsidized Medical/Dental after six months, discounts on food and retail, use of the pool and gym, staff events, share of group grats and more!
We thank all those who apply, however, only those selected for interviews will be contacted.
White Point Peach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
Job Types: Full-time, Part-time, Permanent, Seasonal
Pay: $16.75-$16.76 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Hunts Point, NS: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you a Canadian Citizen, Permanent Resident or have a valid 2 year work permit?
Experience:
- cleaning: 2 years (preferred)
Work Location: In person
