Nova Scotia Remote help desk Jobs – 9 Openings This Week

IT Clinical Help Desk - REMOTE
NTT Ltd —Halifax, NS
- $40,536–$63,503 a year
- Overtime
- Remote
- English
- High school diploma or GED
- Travel
- Dental care
- Employee assistance program
Call Center Technical Support Representative
MCI Careers —Sydney, NS
- $16.75 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Designated paid holidays
- Life insurance
Call Center Technical Support Representative
The Sydney Call Centre —Sydney, NS
- Full-time
- Spanish
- English
- High school diploma or GED
- Designated paid holidays
- Life insurance
Clinical Service Desk Associate (Remote)
NTT Ltd —Halifax, NS
- $40,536–$63,503 a year
- Overtime
- Remote
- English
- High school diploma or GED
- Travel
- Dental care
- Employee assistance program
8d
IT Support Specialist, Tier 1
Kraken Robotics —Dartmouth, NS
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Bilingual IT Helpdesk Agent Tier 1
Lifemark Health Group —Halifax, NS
- $45,000 a year
- Temporary
- Remote
- Salesforce
- English
- Windows
Quick apply
7d
In-House Security Tech Support
Wilsons Security —Dartmouth, NS
- Full-time
- Analysis skills
- Communication skills
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Representative (ONSITE)
MCI Careers —Sydney, NS
In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on…
$16.75 an hour
Call Center Technical Support Representative
MCI Careers —Sydney, NS
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and…
$16.75 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist (Bilingual)
Variablegrid Adaptive Power Inc. —Toronto, ON
You'll be the frontline support for our customers and field technicians, troubleshooting EV charging equipment, networking issues, and power management systems.
$60,000–$90,000 a year
Quick apply
Bilingual IT Helpdesk Agent Tier 1
Lifemark Health Group —North York, ON
Strong verbal and written communication skills to explain technical issues to non-technical users. Ability to handle customer inquiries with patience and…
$45,000 a year
Quick apply
7d

Show more jobs in cities nearby

I want to receive the latest job alerts for remote help desk in nova scotia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote help desk jobs near nova scotia

IT Support Specialist jobs in Dartmouth, NS

Traffic Agent jobs in Toronto, ON

Agent Location jobs in Montréal, QC

Part Time Agent Customer Service jobs in Toronto, ON

Culture, Media, Réalisateur, Agent, Cinema jobs in Montréal, QC

Implementation Specialist jobs in Toronto, ON

B2c Operations Specialist jobs in Toronto, ON

Helpdesk Specialist jobs in Peterborough, ON

Accounts Receivable Specialist jobs in Mississauga, ON

Operations Specialist jobs in Toronto, ON

Helpdesk Specialist jobs in Ottawa, ON

Entry Level Sales Development Representative jobs in Ontario

Call Centre jobs in Surrey, BC

Call Center Representative jobs in Mount Pearl, NL

Customer Service Representative jobs in Vancouver, BC

Work At Home Call Center jobs in Ontario

Call Center Representative jobs in York University (keele Campus), ON

Call Center Representative jobs in Toronto, ON

Call Center Representative jobs in Oakville, ON

It Support Specialist jobs in British Columbia

IT Clinical Help Desk - REMOTE

NTT Ltd -
Halifax, NS

Apply Now

Job details

$40,536–$63,503 a year

Qualifications

Authentication
Incident management
Call center experience
Meditech
English
High school diploma or GED
Cerner
Customer service orientation
Typing
Epic
Communication skills
Client interaction
Help desk

Full job description

Req ID: 385289

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include:

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

Preferred Qualifications:

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills:

Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller’s needs / requests
Exceptional ability to work optimally in a fast-paced environment

Basic Qualifications

Minimum 1 year IT Call Center Customer Service experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

#LI-NorthAmerica

#INDHCLSMC

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $40,536 - $63,503 Canadian. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

Apply Now

Refine Your Search

remote help desk jobs in nova scotia

IT Clinical Help Desk - REMOTE

Call Center Technical Support Representative

Call Center Technical Support Representative

Clinical Service Desk Associate (Remote)

IT Support Specialist, Tier 1

Bilingual IT Helpdesk Agent Tier 1

In-House Security Tech Support

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for remote help desk in nova scotia

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected