The Opportunity:
Company, Department: Nova Scotia Power, Customer Billing Services
Location: Halifax, Nova Scotia
Type of Employment: Regular, Full-Time
Closing Date: July 23, 2026
We are currently seeking a Revenue Specialist to join our Billing Services team in a permanent position reporting to the Billing Supervisor.
This role is ideal for someone who enjoys working with data, solving problems, and ensuring accuracy in billing processes. As part of a collaborative and supportive team, you'll play an important role in reviewing and maintaining the integrity of customer billing information behind the scenes.
You will receive on-the-job training to help you build the knowledge and confidence needed to succeed in the role.
Key elements of this role include::
As a Revenue Specialist, you will support the operational side of the billing process by reviewing billing exceptions, investigating discrepancies, and making necessary adjustments before bills are issued to customers. Your responsibilities will include:
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Investigate and resolve individual bill issues and exceptions identified through daily billing cycles.
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Calculate and process billing adjustments on customer accounts.
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Recreate customer bills in accordance with approved rates, fees, and regulations.
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Perform billing functions such as bill cancellations, complex adjustments, and reissuing historical or multiple bills.
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Review billing batches and analyze exceptions to identify potential causes and resolutions before bills are released.
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Provide billing-related expertise and support to internal stakeholders and external customers as required.
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Collaborate with teams across Customer Care, Field Operations, Smart Meter Operations, and other business areas to resolve billing-related issues.
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Follow established billing and meter reading policies, procedures, and regulatory requirements.
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Support the Customer Care Centre during major power outages by providing customer phone support during and after regular business hours.
You will also be responsible for your personal safety and that of your coworkers by adhering to all Occupational Health and Safety Rules and Regulations. In addition, you will support environmental performance through compliance with environmental management system processes and initiatives.
These skills will make you successful::
We're looking for someone who is analytical, detail-oriented, and comfortable working with numbers in a fast-paced environment. Successful candidates will demonstrate many of the following qualifications and strengths:
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Grade XII education or equivalent.
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Minimum of two years of experience in billing, metering, bookkeeping, accounting, finance administration, or a related field.
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Proficiency with Microsoft Outlook, Excel, Word, and SharePoint.
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Strong analytical and problem-solving skills with the ability to investigate issues and determine appropriate solutions.
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A solid understanding of accounting and billing principles, including adjustments, account balances, and transaction accuracy.
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Excellent written and verbal communication skills.
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Strong attention to detail and commitment to accuracy.
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Ability to work independently while contributing positively within a small, collaborative team environment.
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Effective organizational and time management skills, with the ability to manage competing priorities and meet deadlines.
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Sound judgment, professionalism, confidentiality, and initiative.
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Adaptability and willingness to learn new systems, processes, and technologies.
We understand that experience comes in many forms, and we're dedicated to adding new perspectives to our team. If your experience is close to what we've described above, we encourage you to apply.
Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.
If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by Thursday, July 23, and let us know why this role is right for you.
The perks of joining our team? We offer::
- Flexibility: Hybrid work model.
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Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
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Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
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Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
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Competitive Compensation: Short-term incentive plan and a Defined Contribution Pension Plan.
Diversity, Equity & Inclusion at Emera:
As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.
If you have any questions about this opportunity or if you are experiencing any technical difficulty with the application process, please email [email protected]