Nova Scotia Service delivery director Jobs – 176 Openings This Week

Manager, Quality & Risk - Facility Resource
GEM Health Care Group —Halifax, NS
- Full-time
- Nursing
- Supervising experience
- Travel
- Dental care
- Employee assistance program
Quick apply
Manager, Technical Publications and Product Training
GeoSpectrum Technologies, Inc —Dartmouth, NS
- Full-time
- Travel
- Paid time off
Quick apply
Pharmacy Manager
Loblaw Companies Limited —Bridgewater, NS
- $50.00–$68.75 an hour
- Full-time
- Management
- Customer service
- Bachelor's
Pharmacy Manager
Loblaw Companies Limited —Halifax, NS
- $49.75–$64.35 an hour
- Full-time
- Management
- Customer service
- Bachelor's
Pharmacy Manager
Loblaw Companies Limited —Halifax, NS
- $49.75–$64.35 an hour
- Full-time
- Management
- Customer service
- Bachelor's
Pharmacy Manager
Loblaw Companies Limited —Dartmouth, NS
- $50.00–$68.75 an hour
- Full-time
- Management
- Customer service
- Bachelor's
VP, IT Services
ABM Integrated Solutions —Dartmouth, NS
- From $1 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's
- Wellness program
- Disability insurance
Quick apply
Boys and Girls Club Manager
BGC Greater Halifax Clubs —Halifax, NS
- $40,000–$50,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's
- Dental care
Quick apply
Manager, IT Service Delivery & Customer Experience
High Liner Foods —Halifax, NS
- $95,000–$110,000 a year
- Hybrid work
- Analysis skills
- Bachelor's
- IT
- Dental care
- Vision care
Director of Legal Support Services
McInnes Cooper —Halifax, NS
- Full-time
- Administrative experience
- Bachelor's
- Business
Quick apply
Project Engineer Mechanical (4-7 years)
Bronswerk Group —Dartmouth, NS
- $80,000 a year
- Full-time
- Hybrid work
- Bilingual
- AutoCAD
- Engineering
- Wellness program
- Disability insurance
Quick apply
10d
Director Labour and Employee Relations - Full-time
VON Canada —Sydney, NS
- Overtime
- Hybrid work
- Bachelor's
- Travel
- Human resources
3d
Controller
Open Arms Resource Centre Society —Kentville, NS
- $70,000–$80,000 a year
- Full-time
- Microsoft Excel
- Finance
- Bachelor's
- Dental care
- Paid time off
Quick apply
21h
Senior Analyst, Financial Reporting
Fiera Capital —Halifax, NS
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Accounting
Before and After School Program Lead, Assistant, and Inclusion Support
YWCA Halifax —Enfield, NS
- Part-time
- Childcare
- CPR Certification
- Supervising experience
- Dental care
Quick apply
Account Director In Training (Janitorial)
Dexterra —Dartmouth, NS
- $55,000–$60,000 a year
- Full-time
- Management
- Microsoft Office
- Travel
Quick apply
Account Director - Facilities
Dexterra Facilities Management —Halifax, NS
- $60–$65 a year
- Full-time
- Maintenance
- Travel
- Organizational skills
Quick apply
Analyst, Insights and Pipeline Management
Canadian Cancer Society —Halifax, NS
- $52,000–$59,000 a year
- Full-time
- Hybrid work
- Bilingual
- Salesforce
- Data analysis skills
Quick apply
7d
Dietician
GEM Health Care Group —Middleton, NS
- Contract
- Customer service
- In-person
- Kitchen experience
- Flexible schedule
Quick apply
Director Labour and Employee Relations - Full-time
VON Canada —Truro, NS
- Overtime
- Hybrid work
- Bachelor's
- Travel
- Human resources
3d

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Manager, Quality & Risk - Facility Resource

GEM Health Care Group -
Halifax, NS

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Job details

Permanent | Full-time

Qualifications

Nursing
Long term care experience
Post-secondary education
Supervising experience
Quality assurance
Driving Licence

Full job description

Company Overview
GEM Health Care Group is dedicated to providing compassionate, high-quality care for seniors in a safe and dignified environment. As a family-run organization with a longstanding history, we have been committed to enhancing the lives of our residents since 1979 and continue to lead innovative approaches in senior healthcare delivery across multiple locations.

Overview
The Manager, Quality & Risk — Facility Resource supports GEM Health Care Group’s long-term care facilities and Operations leadership by coordinating quality improvement, risk management, compliance and licensing readiness, audits, policy support, reporting, and manager orientation. This role acts as a practical resource to facility leaders — including Administrators, Directors of Care, and Nursing Services Managers — helping to identify risks, strengthen documentation, track follow-up, and promote consistency across GEMHC homes in Nova Scotia. The role provides support, recommendations, and escalation; it does not assume final authority for facility operations, clinical direction, HR matters, regulatory submissions, or policy approval.

Key Responsibilities

Quality Assurance & Improvement

Support quality improvement planning, tracking, and follow-up across assigned facilities.
Assist facility leaders with the rollout of quality initiatives.
Identify recurring quality trends and report findings to Operations.
Help develop tools, checklists, and processes that promote consistency across homes.

Risk Management & Compliance Support

Identify, document, and escalate operational, resident-care-related, and compliance risks.
Support risk mitigation activities and follow-up tracking.
Assist with preparation for risk meetings, reporting, and related action plans
Track outstanding risk-related action items to closure.

Licensing, Audit & Reporting

Support preparation for licensing inspections and regulatory reviews.
Assist with documentation, evidence gathering, readiness checks, and post-inspection follow-up.
Conduct or coordinate audits related to quality, compliance, and documentation standards.
Analyze audit findings, identify trends, and prepare quality, risk, and compliance reports as assigned

Policy, Process & Manager Support

Assist departments and facility leaders with policy review, updates, standardization, and rollout.
Support development of practical procedures, checklists, and operational tools.
Act as a resource to Administrators, Directors of Care, Nursing Services Managers, and other facility leaders on quality, risk, and compliance matters.
Support orientation of new managers regarding quality, risk, inspection readiness, and reporting processes.
Recommend corrective actions and escalate unresolved or high-risk matters to GEM Operations leadership.

Qualifications

Post-secondary education in nursing, healthcare administration, quality management, risk management, health services management, or a related field.
Minimum 3 years of experience in long-term care, healthcare operations, quality assurance, compliance, risk management, or facility leadership.
Working knowledge of long-term care regulatory, licensing, documentation, and inspection processes.
Strong documentation, audit, reporting, and follow-up skills.
Demonstrated judgment, confidentiality, and escalation discipline.
Ability to work across multiple facilities and stakeholder groups.
Willingness and ability to travel to GEMHC facilities across Nova Scotia and complete short-term site placements (typically 1–4 weeks) as required.
Valid driver’s licence and reliable transportation

Preferred / Asset Qualifications

Experience in Nova Scotia long-term care.
Experience supporting licensing inspections or regulatory reviews.
Experience with quality improvement frameworks.
Experience developing policies, procedures, checklists, or audit tools.
Experience orienting or supporting new managers.
Clinical background and/or current registration with the Nova Scotia College of Nurses.

AUTHORITY & LIMITATIONS

This role provides quality, risk, compliance, audit, reporting, and facility-resource support. The role may identify risks, make recommendations, support corrective action planning, and track follow-up. Final authority for facility operations, clinical direction, employee discipline, budget approval, procurement, regulatory submissions, and policy approval rests with GEM Operations leadership and other designated leaders unless specifically delegated in writing. Other duties as assigned.

Make a difference in the lives of our residents while strengthening quality and consistency across our homes!

#INDH

Job Types: Full-time, Permanent

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Vision care

Experience:

Long term care: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery director jobs in nova scotia

Manager, Quality & Risk - Facility Resource

Manager, Technical Publications and Product Training

Pharmacy Manager

Pharmacy Manager

Pharmacy Manager

Pharmacy Manager

VP, IT Services

Boys and Girls Club Manager

Manager, IT Service Delivery & Customer Experience

Director of Legal Support Services

Project Engineer Mechanical (4-7 years)

Director Labour and Employee Relations - Full-time

Controller

Senior Analyst, Financial Reporting

Before and After School Program Lead, Assistant, and Inclusion Support

Account Director In Training (Janitorial)

Account Director - Facilities

Analyst, Insights and Pipeline Management

Dietician

Director Labour and Employee Relations - Full-time

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