Req ID: 28323
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 06/30/2026
This position, reporting to the Manager, Business Planning & Support Services, is responsible for providing guidance and support to all levels of staff within Parks, Forestry & Environment division on the development, consistent application, and interpretation of Standard Operating Procedures and/or Corporate Policies and Procedures and internal control objectives. This position is responsible for the oversight of the Compliance and Quality Management Programs within Parks, Forestry and Environment.
- Identify, develop and drive process improvements or efficiencies related to Standard Operating Procedures across business units within Parks, Forestry and Environment; collaborate on standards for similar roles across all City departments.
- Once developed, oversee the Standard Operating Procedures system; review schedule, document control, integrity of documents and user-friendly templates that increase efficiency, consistency/continuity and Corporate/Departmental identity
- Collaborate with Subject Matter Experts (SMEs) to lead, review and understand work functions and processes to facilitate the development and documentation of new, or revision of, existing Standard Operating Procedures
- Identify and resolve challenges in collaboration with Management and SMEs, providing unbiased insight and guidance on legislative, corporate and/or internal control requirements to mitigate risk to the Corporation
- Analyze Standard Operating Procedures for quality/achievement of objectives and conformance to Corporate Policies and Procedures
- Research/benchmark emerging operational procedures, quality assurance and/or compliance trends of private and public sectors and ensure the Division’s interests are maintained. Act as a knowledgeable resource for all staff on the application of Standard Operating Procedures and quality and/or internal control requirements
- Create, maintain and update compliance report processes and reporting tools, including identifying compliance criteria and providing analytics to ensure objectives are achieved; development of dashboards to monitor progress of new SOP implementation and revision of existing objectives
- Assist with review of Cash Handling Standards and e-learning training modules, including recommending changes/efficiencies in consultation with Finance. Conduct cash-handling assessments, providing recommendations for improvements based on finding review.
- Post-secondary degree/diploma in Business Administration, Public Administration, English or related field, An equivalent combination of education and experience will be considered.
- 3-5 years related experience (municipal or public sector experience preferred)
- Experience in the coordination or development of SOPs, compliance programs and processes
- Experience in development of procedural documentation including process maps and ability to take complex information and accurately document and communicate that information to multiple audiences.
- Excellent organizational and problem-solving abilities.
- Demonstrated research, analytical and problem solving skills
- Experience and understanding of operational practices and procedures an asset.
- Proven computer skills and experience with Visio, PowerPoint and MS Office.
- Strong relationship management capabilities with proven ability to influence others and gain consensus.
Hourly Rate/Salary: $ 80,567.00 - $ 107,426.00
Grade: E
Hours of Work: 35
Work Location: 3240 Mavis Rd. Mississauga ON, L5C 3K1
Work Sturcture: Hybrid
Organization Unit: CMS/Business Planning & Supp Srvcs-PF&E
Department/Division/Section: CMS/Community Services Dept , CMS/Parks, Forestry & Environment , Business Planning & Supp Srvcs-PF&E
Non-Union/Union: Non Union
The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.
Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.
If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.
If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City’s commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [email protected] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
