Oakville, On Work home chat data Jobs – 47 Openings This Week

Dispatcher - HomeWater (12-month Contract)
Just Energy —Mississauga, ON
- $25 an hour
- Full-time
- Spanish
- Salesforce
- English
Software Developer
Geotab —Oakville, ON
- $85,500–$105,600 a year
- On call
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Dental care
Events Manager
Geotab —Oakville, ON
- $100,000–$125,000 a year
- Full-time
- Hybrid work
- Marketing
- Travel
- Business
- Dental care
Sales Development Representative, Outbound
Geotab —Oakville, ON
- $60,500–$74,800 a year
- Full-time
- Hybrid work
- Google Suite
- Computer Science
- Salesforce
- Dental care
1d
Facilities Manager (6-month contract)
Geotab —Oakville, ON
- $104,400–$135,000 a year
- Hybrid work
- First Aid Certification
- Continuous improvement
- Team management
- Dental care
9d
Graphic Designer
Geotab —Oakville, ON
- $71,300–$92,000 a year
- Full-time
- Hybrid work
- Google Suite
- AI
- Dental care
Analyst Settlements
Independent Electricity System Operator —Mississauga, ON
- $97,708–$139,568 a year
- Temporary
- Computer Science
- Databases
- Math
12d
Team Lead, Software Development, Altitude
Geotab —Oakville, ON
- $104,400–$135,700 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- System design
- Dental care
Technical Support Specialist - Bilingual Portuguese
Geotab —Oakville, ON
- $52,300–$60,500 a year
- Weekends as needed
- Hybrid work
- Google Suite
- Computer Science
- Engineering
- Dental care
2d
Strategic Communications Specialist
Geotab —Oakville, ON
- $53,000–$60,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Presentation skills
- Dental care
Technical Support Specialist - Bilingual Spanish
Geotab —Oakville, ON
- $52,300–$60,500 a year
- Weekends as needed
- Hybrid work
- Spanish
- Google Suite
- Computer Science
- Dental care
2d
Specialist Solutions
Independent Electricity System Operator —Mississauga, ON
- $111,072–$158,704 a year
- Computer science
- Computer Science
- Presentation skills
Senior Information Security, Risk & Compliance Specialist
Geotab —Oakville, ON
- $104,400–$135,700 a year
- Full-time
- Hybrid work
- Google Suite
- Computer Science
- Engineering
- Dental care
Sales Commission Analyst
Geotab —Oakville, ON
- $55,000–$73,000 a year
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Bachelor's
- Dental care
Senior Customer Delivery Manager
Geotab —Oakville, ON
- $100,000–$135,700 a year
- Full-time
- Hybrid work
- Spanish
- Google Suite
- PMP
Business Affairs Manager (Contract Manager)
Geotab —Oakville, ON
- $85,500–$105,600 a year
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- Project management
- Dental care
Bilingual Customer Service Representative
FUJIFILM —Mississauga, ON
- $48,000–$55,000 a year
- Hybrid work
- English
- Data entry
- In-person
- Dental care
- Vision care
Maintenance Coordinator
Geotab —Oakville, ON
- $48,800–$60,300 a year
- Full-time
- Hybrid work
- Sanitation
- High school diploma or GED
- No university degree
- Dental care
10d
Senior Marketing AI & Systems Manager
Geotab —Oakville, ON
- $116,200–$140,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Presentation skills
- Dental care
Senior Software Developer - Mobile
Geotab —Oakville, ON
- $104,400–$135,700 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Dental care

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work home chat data jobs near oakville, on

Dispatcher - HomeWater (12-month Contract)

Just Energy -
Mississauga, ON

Apply Now

Job details

Full-time
$25 an hour

Qualifications

Live chat
Spanish
Customer appointment booking
Salesforce Platform
Salesforce
Process improvement
English
Microsoft Office
Schedule management
Client services
Customer service orientation
Outbound calling
Work order management
Client interaction

Full job description

Description

Job Title: Dispatcher / Field Operations Agent – Entry Level

The Field Operations Dispatch department at Home Water is the heart of the organization. It focuses on all the activities happening out on the field, supporting technicians and installers through managing availability and schedules, assigning service appointments, and validating paperwork. It also manages the shipment of goods to customers as well as scheduling services with customers and collection of payment in select circumstances over the phone.

The team is focused on reliable and timely execution. We run daily and weekly processes to keep the business moving. We identify and resolve issues and recommend process improvements. Our operations our open to the Field Tech’s and customers 7 days a week, starting promptly 9 AM CST thru 7 PM CST.

Job Summary:

The Dispatcher shall be responsible for daily interactions with our North American field service technicians / installers and the end user or consumer i.e. customer. This involves preparation to ensure jobs are well defined, real-time support i.e. “rapid fire support” with inbound calls, outbound calls, incoming an outgoing text messages and What’s App messaging requiring immediate response while jobs are being executed, and wrap-up work to ensure jobs are closed out in our Salesforce Field Service Lightning (FSL) system. The Dispatcher interacts with technicians/installers as well as other internal team members such as Customer Service, Finance, and Operations staff and lastly most importantly the customer (end consumer) on an at-need rapid fire basis. The job does involve shift work to support live operations in North America.

Responsibilities include, but are not limited to:

Handle inbound text messaging, response times, 8-10 seconds reply, inbound call answering within a Service Level Performance of 90% within 60 seconds being the goal.
Handle upwards of 400 customer calls in and outbound in a month which does not include text message responses, What’s App Interactions with Technicians and other MS Teams Customer Service and Sales Department inquires. All of which are a real – time rapid response environment with a pleasant solutions-oriented attitude with polite servant minded mannerisms and delivery thereof communication style.
Provide real-time “rapid response” support to technicians as they work through a fast-paced and changing schedule.
Make “on the fly” and “rapid response” communications to schedule and reschedule appointments driven by either the technician interactions with dispatch or via direct consumer interaction, ensuring items are handled in a please and accommodating customer service manner, again to both the internal (technician) and external buying consumer.
Review and adjust the auto-generated daily job schedules for each technician to ensure that work is distributed in a fair and efficient way to minimize unproductive time/cost. This requires a willingness to learn local geography and monitor road conditions in the geography being worked.
Troubleshoot technical and logistical issues in real time and make decisions regarding whether/how to proceed with jobs based on established business rules. Interaction with technicians is primarily via online chat (Salesforce, MS Teams or What’s App Chatter) and may also include telephone/videoconference contacts.
Review records for completed jobs to ensure all steps were completed and information was gathered. Perform Work Order and Service appointment checklist and completion for each appointment in the moment a appointment is completed to identify any missing tasks and prevention of revenue recognition.
Review records for incomplete jobs and ensure the required actions are taken to close them out. Maintaining accurate data within our Salesforce system is critical to delivering good service to customers and allowing for accurate measurement of our business.
Follow direction of the Team Lead Captain of the Dispatch team as well as the most senior Dispatch members to ensure your individual onboarding is successful.
Take ownership for the teams results and participate in team KPI score cards and performance standards, including an not limited to stack ranking performance metrics of each team member for visibility of striving to improve the overall departments performance.
Team player and servant attitude to the field technician team needing support with customers.
Performs other relevant functions that maybe assigned from time to time.

Required Skills:

Extremely clear written and verbal English & Spanish communication.
Clear reasoning and problem-solving skills, with a desire to deliver great customer experiences, BOTH to the internal (tech) and external customer, i.e. the buying customer
Attention to detail demonstrated through past work involving daily processes and complex systems
Possess a demeanor that is pleasant and solutions-oriented attitude in mannerisms and delivery.
Has a great sense of urgency and the ability to toggle back and forth with rapid response processes, from text, to calls inbound and outbound calling and live “What’s App interaction” at a “rapid fire pace’!
Team Player, willing to listen to “understand” how to be better and handle volume vs. listening to respond, albeit becoming a “owner mentality to the teams cohesive work and production gpals.
Ability to give direction to customer or technicians in problem solving with transactions and interaction; learn the product and process to thoroughly understand solutions support to both parties
Have good understanding of North American geography
Has at a minimum an intermediate knowledge of the MS Office suite of applications

Desirable Skills:

Experience in customer service or other roles involving live interactions in English & Spanish, able to fluently go back and forth quickly
Experience in roles requiring scheduling of appointments
Experience working with Salesforce CRM
Experience working with Salesforce Field Service Lightning

Compensation: $25.00 CAD Per Hour

Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.

This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.

#JESP

#LI-SS1

Primary Location

: CA-ON-Mississauga

Job

: Administrative Support

Organization

: US

Schedule

: Limited Term

Shift

: Standard

Employee Status

: Non-Management

Job Type

: Full-time

Job Level

: Day Job

Travel

: No

Apply Now

Refine Your Search

work home chat data jobs in oakville, on

Dispatcher - HomeWater (12-month Contract)

Software Developer

Events Manager

Sales Development Representative, Outbound

Facilities Manager (6-month contract)

Graphic Designer

Analyst Settlements

Team Lead, Software Development, Altitude

Technical Support Specialist - Bilingual Portuguese

Strategic Communications Specialist

Technical Support Specialist - Bilingual Spanish

Specialist Solutions

Senior Information Security, Risk & Compliance Specialist

Sales Commission Analyst

Senior Customer Delivery Manager

Business Affairs Manager (Contract Manager)

Bilingual Customer Service Representative

Maintenance Coordinator

Senior Marketing AI & Systems Manager

Senior Software Developer - Mobile

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