Okotoks, Ab Call center representative Jobs – 9 Openings This Week

Informatics Advisor / Customer Service Representative
PBS Systems —Calgary, AB
- Weekends as needed
- Customer service
- Microsoft Office
- High school diploma or GED
- Dental care
- Paid time off
8d
Technical Support Analyst
PBS Systems —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
5d

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Informatics Advisor / Customer Service Representative

PBS Systems -
Calgary, AB

Apply Now

Job details

Full-time
8 days ago

Qualifications

Customer service
Microsoft Office
High school diploma or GED
Computer networking
Computer skills
Phone etiquette
Communication skills
Dealership experience
Time management

Full job description

Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Job Requirement(s): Occasional weekend/holiday work
Internal Job Title: Informatics Advisor
Reports To: Team Lead, Informatics

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
The Informatics Advisor works with the Informatics team to support the PBS Install Services Team. As an Informatics Advisor you will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. You will provide immediate solutions and services or escalates, if necessary, to other departments.

Job Responsibilities:

Support and troubleshoot issues receive by phone and email
Write up tickets and investigate issues involving third party data feeds
Review issues or concerns from vendors who collect data from dealerships
Be able to fulfill data requests and communicate those setups to both internal and external customers
Assist on-site teams and dealerships with setting up payment processing machines
Configuration of online payment systems
Configure texting numbers, record automated messages for dealer appointments, and web setups
Follow processes for integration of manufacturer communications and ensure link is established
Work with internal staff to help investigate or find answers for those who are on-site
Investigate issues called or emailed in from on-site staff, create a ticket and escalate when needed
Maintain documentation and update as processes change within installs and data transfers
Be able to talk about and navigate our DMS Software to be able to better assist customers
Ongoing training in the software and different departments within the company

Qualifications:

Dealership experience is an asset
Good knowledge of printer and network setups, servers, switches, Microsoft platforms, peripheral setups, etc.
Strong computer skills with proficiency in Microsoft Office Suite
Excellent communication skills and phone etiquette
Excellent customer service skills
Strong problem solving and troubleshooting skills
Effective time management, organization, and self-management skills
Strong multi-tasking & prioritization
Strong documentation abilities
Ability to work occasional Saturdays and/or Sundays to support software installations
Ability to work occasional Canadian/USA holidays based on installation needs
High School diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Apply Now

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