SALES ASSOCIATE
Two Full-Time Positions Available
Thank you for your interest in joining the Aj’s family.
We are looking for candidates who are passionate about people, eager to learn, and excited to build a rewarding career in the jewellery industry all while helping customers celebrate life's most meaningful moments.
To apply, please submit your resume and cover letter.
For 36 years, Austen Jewellers has proudly been known as the jeweler of the Foothills. As a family-owned and operated business in Okotoks, we are passionate about creating memorable experiences through exceptional service, education, and beautiful jewellery.
We are currently seeking two permanent Full-Time Sales Associates to join our fast-paced showroom. If you love people, enjoy building relationships, have a passion for jewellery, and thrive in a positive team environment, we would love to meet you.
Who We Are Looking For
The ideal candidates will represent our family values, strive for excellence, and genuinely enjoy helping people celebrate life's special moments. They will be eager to continuously learn, retain product knowledge, and develop the skills required to become a trusted jewellery professional.
Jewellery experience is an asset but not required. We are happy to train the right person through our comprehensive in-store education program covering diamonds, gemstones, gold, silver, watches, jewellery care, and customer service excellence.
Responsibilities
- Welcome customers and assess their needs
- Build lasting relationships with customers through exceptional service before, during, and after the sale
- Educate customers on jewellery, diamonds, gemstones, watches, repairs, and services
- Recommend products and solutions based on customer needs
- Receive and document jewellery and watch repairs with efficiency and accuracy
- Learn basic jewellery service procedures, including watch battery replacement
- Assist customers in the early stages of the custom design process by gathering detailed information and scheduling design consultations
- Create and maintain customer profiles within our POS system
- Keep clients informed of special events, promotions, and new arrivals
- Assist with inventory management and visual merchandising
- Maintain showroom appearance and cleanliness
- Follow all security procedures to ensure the safety of customers, staff, and merchandise
Qualifications & Skills
- Outstanding customer service skills
- Positive, mature, and professional attitude
- Strong communication and listening abilities
- Dependable and trustworthy
- High energy and enthusiasm
- Strong attention to detail
- Ability to retain and apply new information, procedures, and product knowledge
- Comfortable learning technical knowledge related to diamonds, gemstones, precious metals, watches, and jewellery services
- Self-motivated with a genuine desire to learn and grow independently
- Exceptional attention to detail and ability to work with small objects and fine jewellery
- Ability to multitask while maintaining accuracy and professionalism
- Comfortable working in a fast-paced environment
- Ability to stand and remain active throughout the workday
- Professional appearance and presentation
- Previous retail, sales, hospitality, or customer service experience preferred
- Ability to successfully pass an RCMP Criminal Record Check
Why Join Austen Jewellers?
- Family-owned and operated for 36 years
- Supportive, positive, and team-oriented work environment
- Flexible scheduling
- Schedule provided in advance
- Comprehensive jewellery education and training
- Opportunity for personal and professional growth
- The chance to become part of a respected and established local business
- Build a rewarding career in a unique and exciting industry
Compensation
Full-Time Permanent Position
$18.00 - $25.00 per hour - Compensation will be based on experience, skills, qualifications, and overall fit with our team culture.
Pay: $18.00-$25.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Experience:
- retail sales: 3 years (required)
Work Location: In person
