on guest service agent Jobs – 202 Openings This Week

Guest Service Agent - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Front Desk Agent
Confidential —Bracebridge, ON
- $17.60–$23.00 an hour
- Part-time
- Microsoft Word
- Hospitality
- Google Suite
Quick apply
Front Desk Agent
Somewhere Inn Calabogie —Calabogie, ON
- From $22.40 an hour
- Part-time
- Hospitality
- Customer service
- High school diploma or GED
- Store discount
Quick apply
Guest Services Representative
Rideout Bay Developments —Fort Frances, ON
- $17.60–$22.00 an hour
- Part-time
- Bilingual
- Hospitality
- Spanish
Quick apply
Guest Service Agent / Night Auditor - 1031
Holiday Inn Express —Brantford, ON
- $17.60–$17.80 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Guest Service Agent - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Customer service
- Hotel
- Front desk
- Dental care
Quick apply
21h
Guest Services Agent - 1011
Holiday Inn Express & Suites Timmins —Timmins, ON
- $17.60–$20.00 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Resident Manager (Live-In) - North York
Sterling Karamar Property Management —Toronto, ON
- $38,000–$42,000 a year
- Full-time
- Heavy lifting
- Customer service
- High school diploma or GED
Quick apply
Property Rental Advisor - High end condos (Ottawa)
Collection Équinoxe- The Metcalfe —Ottawa, ON
- From $25 an hour
- Part-time
- Bilingual
- Sales
- English
- Disability insurance
- Paid time off
Quick apply
20h
Resident Manager (Live-Out) - Oshawa
Sterling Karamar Property Management —Oshawa, ON
- $38,000–$40,000 a year
- Full-time
- Heavy lifting
- Customer service
- High school diploma or GED
Quick apply
7d
Night Shift/Front Desk Agent
Travelodge by Wyndham —Port Elgin, ON
- $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
22h
Rooms Controller- Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $18.50–$19.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
21h
Ticket Agent
Bruce Anchor Cruises —Tobermory, ON
- From $20 an hour
- Temporary
- Hospitality
- Customer service
- Administrative experience
Quick apply
Property Manager
Craft Property Group —London, ON
- $90,000–$120,000 a year
- Full-time
- Team management
- Organizational skills
- Budgeting
- Dental care
- Paid time off
Quick apply
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Kitchener, ON
- $19.35 an hour
- Overtime
- Remote
Quick apply
13d
Guest Service Agent
Easton's Group of Hotels Inc. —Toronto, ON
- $23.41–$25.17 an hour
- Part-time
- Writing skills
- Basic math
- English
Quick apply
8d
Guest Service Agent
Comfort Inn Parry Sound —Parry Sound, ON
- Part-time
- Hotel
Quick apply
Guest Service Agent
Marriott International, Inc —Burlington, ON
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
Guest Service Agent
4SU The Broadview Hotel —Toronto, ON
- $22.09 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Hotel
Quick apply
1d

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Guest Service Agent - Marriott on the Falls

Marriott on the Falls -
Niagara Falls, ON

Quick apply

Job details

Full-time
$18.20 an hour

Qualifications

Customer service
Post-secondary education
Phone etiquette
Communication skills
Time management

Full job description

Company Description:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Position Overview

Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the highest level of guest service is provided to each guest. Successful performance includes exceeding guest expectations while actively promoting hotel and resort services to maximize revenue opportunities, and ensuring results are achieved in accordance with established objectives, performance, and quality standards.

Key Responsibilities

Enthusiastically greeting and welcoming guests at each interaction
Verifying and confirming guest reservation details, address, and payment information, along with identifying guest needs and expectations
Processing payments for all guest accounts at both check-in and check-out
Maintaining a house bank, completing personal deposits, and ensuring accurate daily reporting of receipts
Cashing cheques and exchanging currency in accordance with hotel policy
Issuing room keys and managing safety deposit boxes in accordance with security procedures
Posting miscellaneous guest charges to individual folios as required
Assisting in resolving guest concerns in an urgent, professional, and courteous manner
Promoting room upgrades, hotel amenities, and local attractions to enhance the guest experience
Collaborating with team members to ensure seamless and efficient front desk operations
Any other duties as assigned

Qualifications & Skills

Competency with Marriott Property Management systems a definite asset. In particular, Lightspeed.
Excellent interpersonal and communication skills when dealing with guests internally and externally
Demonstrated commitment and passion for maximizing guest satisfaction at every stage of the guest experience
Provide a consistently high standard of customer service
Demonstrated willingness and enjoyment in attending to the needs of others
Demonstrated ability to maintain professional composure while multitasking in a fast-paced environment
Professional telephone etiquette
Outstanding attention to detail, including personal presentation and accurately identifying guest needs and service levels
Excellent organizational and time management skills with the ability to work under pressure
Demonstrated reading comprehension ability to assist guests with hotel and local tourism information
Demonstrated ability to work cooperatively within a team environment and support colleagues as needed
Ability to quickly respond to changing work volumes with a high level of energy and efficiency
Must be able to stand for extended periods and perform front desk duties
Strong problem-solving skills with the ability to handle guest concerns independently and effectively

Education & Experience

Experience in Rooms Division/Front Office preferred
Post-secondary education in a related field or equivalent experience is an asset

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking: Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $18.20 per hour

Ability to commute/relocate:

Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

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