Family Services Coordinator, Part Time
32 hours per month
Working every other weekend on a rotating schedule
Including weekends and statutory holidays
8 am - 4 pm / 10 am - 6 pm / 12 pm - 8 pm / 4 pm - 12 am
240 McCaul Street
The Organization
Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.
We are looking for a Part-Time Family Services Coordinator to join our growing team at the House (240 McCaul Street) and Family Rooms at SickKids Hospital.
The Role
Reporting to the Manager, Family Services, a Family Services Coordinator, is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the House or utilizing Family Rooms. The Family Services Coordinator facilitates the family intake and registration process, and coordinates family stays at the House and the Family Rooms at SickKids. This role provides families with resources to adapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.
The schedule for this position is 32 hours/month, working every other weekend on a rotating schedule between either 8 am - 4 pm, 10 am - 6 pm, 12 pm (noon) - 8 pm, or 4 pm - 12 am (midnight), including weekends and statutory holidays.
In this role you will:
- Act as the primary contact for the facility operations (Ronald McDonald Toronto House or Family Rooms at SickKids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of Ronald McDonald House Toronto.
- Monitor aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
Key Responsibilities Include
- Welcome, register and acquaint residents to the House and/or Family Rooms. Assist with family check-in /out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of resident’s needs. Assist families with support needs and special requests as required.
- Understand the different needs for each location (the House and Family Rooms at SickKids) prioritize and support appropriately.
- Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
- Complete administrative tasks such as answer phones, respond to emails and deliveries, process payments, data entry, filing, general office duties, manage waitlist and referral process, reference background checks, creating and distributing communication materials, etc.
- Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.
- Participate in special projects and other duties, as required.
QUALIFICATIONS
Ronald McDonald House Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role.
Education & Experience
- Minimum one (1) year of experience in providing family support or related services.
- Experience in healthcare, working with vulnerable populations, or in a not-for-profit organization is an asset. Customer service experience in a hospitality, shelter, community center, or respite setting will also be considered.
- High school diploma; college diploma in Social Services, Social Work or related field is an asset. CPR / First Aid Certification (can be provided for committed applicants).
- Experience in volunteer management.
Requirements, Knowledge, Skills & Abilities
- Strong customer service skills preferably with experience working with families, hospital stakeholders and volunteers.
- Excellent communication (verbal / written) and listening skills.
- Demonstrated de-escalation and problem-solving skills.
- Ability to manage sensitive situations with excellent judgment, compassion and discretion.
- Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships.
- Ability to work effectively within a team, as well as independently.
- Strong organizational skills, with the ability to manage multiple deliverables in a time-sensitive environment and adapt to frequently changing priorities.
- Working knowledge in technology including Microsoft Office and other databases.
- Ability to manage sensitive situations with excellent judgment, compassion, and discretion.
- Ability to work flexible hours and shifts to support a 24-hour operation. Occasionally, overnight and weekday shifts may be requested on an as needed basis.
- Able to lift up to 50lbs.
The successful candidate will need to undergo a successful reference check, a satisfactory background check and immunization process as per hospital policies.
What We Offer
At Ronald McDonald House Toronto, you’re not just taking on a job; you’re becoming part of a mission that makes a tangible difference every day. As a Part-Time Family Services Coordinator, you'll play a key role in helping families feel at home when they need it most. You’ll have the opportunity to work with compassionate people, enhance your skill set, and contribute to a life-changing cause.
In addition to meaningful work that supports families during critical moments, we offer:
- Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
- Supportive Environment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
- Competitive total rewards package includes a hiring hourly wage of $23.85 to $29.81.
- Access to paid Wellness Days.
If you're looking to make a difference every day in the lives of children and families, submit your application today!
Please note that only those candidates selected for an interview will be contacted.
This posting is for an active vacancy that the organization is currently seeking to fill.
We do not use artificial intelligence (Al) or automated decision-making tools to screen, assess, or select candidates.
Ronald McDonald House Toronto is an Equal Opportunity Employer.
Ronald McDonald House Toronto is committed to equity, diversity, and inclusion in the workplace. As an equal opportunity employer, we are dedicated to building a qualified workforce that reflects the diverse communities and families we serve, and to fostering an inclusive, accessible, and respectful environment where all individuals feel valued, supported, and have equitable opportunities to succeed.
When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.
