First Link Care Navigator
The First Link Care Navigator (FLCN) is responsible for the delivery of an inclusive, no barrier, responsive, first point of contact experience for all referrals received from across the Region and are recognized as first point of access or “go-to” person for all individuals experiencing changes to their cognitive and/or brain functioning.
The FLCN strives to ensure that every person has timely access to information, learning opportunities and support to achieve their optimal level of wellbeing and functioning when managing changes to their cognitive functioning or a in someone they support. While the primary focus of services is directed towards the public and Care Partners the FLCN also support the needs of people actively living with a dementia related condition whether they have a formal diagnosis nor not.
Key Responsibilities:
- Facilitate consistent outreach to potential referrals sources building meaningful relationships that foster timely referral pathways
- Offer Alzheimer and Dementia related information and support to all callers
- Offer immediate one-time information, emotional and distress support to callers
- Meeting the caller where they are offering emotional support in the moment
- Work with the caller to alleviate stressors and concerns and answer questions about Alzheimer and Dementia related symptoms
- Support positive mental health of callers
- Implement consistent opportunities for public education and group support
- Serve as a direct intake pathway for the First Link Care Navigation Services
- Facilitate care according to the FLCN service standards for registered clients
- Offer education series and support groups for care partners as needed.
- Perform other duties as required
Location:
This position is either home-based from Geraldton or Longlac, with travel required to service the surrounding communities, or based in Thunder Bay, with frequent travel expected to serve the following communities, including but not limited to: Nipigon, Schrieber, Terrace Bay, Marathon, Manitouwadge, Geraldton, Longlac, and the surrounding First Nation communities. Preference will be given to candidates residing in this area. Travel is expected to be around 65%, with mileage and commute time compensated.
Qualifications and Requirements:
- Bachelor’s degree in social work, nursing, gerontology or other related health care discipline.
- Master’s level education would be an asset.
- Candidate must be a registered health care professional under the Regulated Health Professions Act and have a current and valid registration with their identified discipline (nursing, social work, OT). Proof of Professional Liability Insurance will be requested.
- 3-5 years experience providing client service in the health and/or social service sectors.
- Please note a combination of education and experience will be considered.
- Direct experience offering above support to people living with Alzheimer’s disease or other dementias and/or their care partners.
- Experience and knowledge in supporting clients with complex mental health concerns.
- Knowledge of available community services/supports across the Region and proven ability to offer support with navigating such services.
- Knowledge of a range of therapeutic modalities that support client's ability to move through stress and distress and build resilience (CBT, coaching, etc.).
- Strong knowledge of mental and psychological health and ability to support individuals with a client-centred philosophy.
- Experience working in settings requiring inter-professional collaboration.
- Must have use of personal vehicle in safe working condition.
- Required to travel extensively across the region as part of the role.
- Must carry a valid class G Driver’s license.
- Must carry $2 Million liability coverage.
- Must provide evidence of professional registration and carry professional liability coverage.
Other Knowledge, Skills, Abilities or Certifications:
- Advanced communication skills especially in the realm of active and intentional listening
- Exceptional interpersonal skills, including shared decision-making and facilitation
- Ability to prioritize workload and manage competing tasks
- Ability to take initiative and be resourceful
- Excellent problem-solving and change management skills
- Proficiency in technology (e.g.: Microsoft office and case management and care coordination systems)
- Demonstrated ability to work independently and within a team
- Ability to forge strong partnerships across the care continuum
- Experience as a coach, counsellor, educator and service navigator is required
- Ability to facilitate education sessions and lead support groups
- Expertise and experience in cultural sensitivity and diversity
- Ability to speak French or other languages an asset
The Alzheimer Society of Thunder Bay is an equitable employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified individuals. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for applicants throughout the recruitment process.
Job Types: Full-time, Part-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- Paid time off
- RRSP match
- Vision care
- Work from home
Application question(s):
- This position is either a home-based position out of Longlac or Geraldton, or based in the Thunder Bay office, with frequent travel expected throughout the Longlac/Geraldton area. Where are you based, and are you comfortable with this?
Education:
- Bachelor's Degree (preferred)
Experience:
- related: 3 years (preferred)
Willingness to travel:
Work Location: In person
