Job Summary
The Hospitality Services Manager is responsible for the overall leadership, management, and quality assurance of the Dining Services and Housekeeping Departments. The role is accountable for creating exceptional dining, hospitality, and environmental experiences that promote resident satisfaction, wellness, engagement, and quality of life.
The Hospitality Services Manager provides leadership in culinary operations, dietary services, housekeeping standards, resident engagement initiatives, and departmental administration while ensuring compliance with all applicable health, safety, infection prevention, and regulatory requirements.
This position plays a key role in fostering meaningful resident relationships through regular dietary assessments, resident feedback meetings, educational programming, special events, and hospitality-focused initiatives.
Key Responsibilities:
Resident Dining & Hospitality Services
- Oversees all aspects of food service operations to ensure exceptional resident dining experiences.
- Develops, implements, and evaluates seasonal menus in consultation with residents, culinary staff, and consulting dietitians.
- Ensures individual dietary needs, preferences, allergies, texture modifications, and therapeutic diets are accommodated.
- Conducts dietary assessments for all new residents upon admission.
- Completes dietary reassessments as required or when significant changes in condition occur.
- Maintains accurate dietary profiles and communicates resident needs to appropriate staff.
- Chairs and facilitates monthly Resident Food Committee meetings.
- Actively seeks resident feedback regarding meals, service, housekeeping, and overall hospitality services.
- Responds promptly to resident, family, and guest concerns and develops corrective action plans as necessary.
- Supports occupancy and resident retention through the delivery of exceptional hospitality services.
Resident Engagement & Programming
- Plans and facilitates a minimum of one hospitality or culinary-focused resident engagement activity each month.
- Organizes demonstrations, cooking classes, tasting events, themed dining experiences, nutrition education sessions, and other interactive programs.
- Collaborates with Recreation, Wellness, and Care teams to support resident-centered programming.
- Participates in special events and celebrations throughout the community.
- Provides Smart Serve support for resident functions, family events, and licensed activities as required.
- Supports dining and hospitality programming within the Memory Care community.
Memory Care Dining Support
- Provides leadership and oversight to ensure a positive dining experience within the Memory Care Dining Room.
- Collaborates with care staff to develop dining approaches that support residents living with cognitive impairment.
- Assists with dining room operations, special events, and hospitality initiatives within Memory Care.
- Promotes dignity, independence, and person-centered dining experiences.
Culinary Operations
- Oversees food purchasing, receiving, inventory management, and storage practices.
- Maintains food cost controls while ensuring quality standards are met or exceeded.
- Negotiates with suppliers and vendors to maximize value and service.
- Develops and implements inventory control systems to minimize waste and improve efficiency.
- Ensures proper sanitation, food safety, and infection prevention practices.
- Develops and maintains kitchen cleaning schedules and deep cleaning programs.
- Ensures compliance with Public Health requirements and all applicable legislation.
- Provides culinary mentorship, coaching, and skill development opportunities for kitchen staff.
Housekeeping & Environmental Services
- Oversees the day-to-day operations of the Housekeeping Department.
- Maintains responsibility for housekeeping supply inventories and ordering.
- Develops, implements, and evaluates housekeeping routines, schedules, and service standards.
- Conducts regular environmental audits and quality assurance inspections throughout the community.
- Identifies opportunities for continuous improvement in cleanliness, safety, and resident satisfaction.
- Ensures housekeeping practices align with infection prevention and control standards.
- Collaborates with maintenance and other departments to address environmental concerns and service requests.
- Ensures all common areas, resident suites, and service areas meet established cleanliness standards.
Financial Management
- Develops and manages departmental operating budgets for Dining Services and Housekeeping.
- Monitors expenditures and ensures cost-effective use of resources.
- Reviews and approves departmental purchasing within authorized limits.
- Maintains inventory control systems and monitors usage trends.
- Participates in annual budget planning and forecasting processes.
Leadership & Employee Services
- Provides direct leadership, supervision, and support to Dining Services and Housekeeping employees.
- Oversees recruitment, onboarding, orientation, and training of new staff.
- Develops schedules and manages staffing levels for both departments.
- Approves payroll and monitors labor budgets.
- Conducts performance evaluations and coaching sessions.
- Addresses employee relations matters in collaboration with the General Manager and Human Resources.
- Promotes a positive, respectful, and accountable workplace culture.
- Supports employee engagement, retention, and professional development.
- Ensures compliance with company policies, collective agreements, and employment legislation.
Quality Assurance & Compliance
- Conducts routine departmental audits and inspections.
- Ensures compliance with Retirement Homes Act requirements and applicable legislation.
- Maintains food safety, sanitation, and infection prevention standards.
- Participates in community quality improvement initiatives.
- Develops corrective action plans when deficiencies are identified.
- Maintains required records, reports, and documentation.
Other
· Maintains membership in relevant professional organizations;
· Actively pursues formal and informal continuing education for both the maintenance and upgrading of professional and managerial confidence;
· Understands the lines of authority, flexibility and communications within the Company and uses them effectively to meet responsibilities;
· Demonstrates accountability for her/his own actions;
· Undertakes all responsibilities as assigned by the General Manager;
· All other duties as assigned.
Qualifications
Experience
· Minimum two to five years of progressive management experience in hospitality, food service, healthcare, retirement living, long-term care, or a related environment.
· Experience managing multiple departments and diverse teams.
· Experience in menu planning, dietary services, inventory management, and budgeting.
· Experience conducting staff scheduling, payroll administration, and performance management.
· Experience working with seniors and individuals living with dementia preferred.
Education
· Post-secondary diploma or degree in Hospitality Management, Food Service Management, Culinary Management, Nutrition, Environmental Services, or a related field;
· Certified Red Seal Chef designation with demonstrated management experience an asset.
Certifications
· Safe Food Handling Certification
· Smart Serve Certification
· WHIMIS Certification
· Valid CPR/First Aid Certification
Skills and Competencies
· Strong leadership and team development skills
· Excellent communication and interpersonal abilities
· Strong organizational and time management skills
· Resident-centered approach to service delivery
· Budgeting and financial management experience
· Quality assurance and audit experience
Pay: $47,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Application question(s):
- Are you able to provide 2-3 professional references speaking to your education and/or experience as related to the job posting?
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Hospitality, food service, or healthcare: 2 years (required)
Licence/Certification:
- Safe Food Handlers Cerficate (required)
- Smart Serve Certificate (required)
- CPR/First Aid Certificate (required)
Work Location: In person
