Ontario Guest experience manager Jobs – 3253 Openings This Week

Manager - Guest Experience
Marriott International, Inc —Toronto, ON
- $73,437–$94,000 a year
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Supervisor/Manager
Montana's BBQ and Bar Timmins —Timmins, ON
- $20–$28 an hour
- Part-time
- Microsoft Word
- Hospitality
- Bar
- Flexible schedule
Quick apply
General Manager
KELSEYS Roadhouse —Midland, ON
- $70,000–$95,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Store discount
- Dental care
Quick apply
Store Sales Manager
Ernie's TV, Furniture, Mattress & Appliance —Kingsville, ON
- $5,000–$8,000 a month
- Full-time
- CRM software
- Inventory management
- Customer service
- Store discount
- Paid time off
Quick apply
General Manager
Service Inspired Restaurants —London, ON
- $77,500–$92,000 a year
- Bar
- Team management
- Training & development
- Tuition reimbursement
11d
Events Coordinator
TPC Toronto at Osprey Valley —Alton, ON
- $55,000 a year
- Weekends as needed
- CRM software
- Marketing
- Microsoft Office
- Store discount
- Dental care
Quick apply
Lodge Host (Part-time)
Dimensions —Haliburton, ON
- $21–$22 an hour
- Part-time
- Serving
- Customer service
- English
- Employee assistance program
- Flexible schedule
Quick apply
6d
Lodge Host (Part-time)
Dimensions —Minden, ON
- $21–$22 an hour
- Part-time
- Serving
- Customer service
- English
- Employee assistance program
- Flexible schedule
Quick apply
6d
Restaurant General Manager
The Little Sparo Sarnia —Sarnia, ON
- $55,000–$70,000 a year
- Weekends as needed
- Hospitality
- Restaurant management
- Cooking
- Paid time off
Quick apply
Automotive Service Technician (Bolton Honda)
Performance Auto Group —Bolton, ON
- $37–$42 an hour
- Full-time
- Team management
- Driving
- Cleaning
- Disability insurance
- Dental care
Quick apply
5d
Controller & Director, Corporate Services
Ronald McDonald House Charities Southwestern Ontario —London, ON
- $90,000–$120,000 a year
- Weekends as needed
- Finance
- Analysis skills
- Presentation skills
- Wellness program
- Mileage reimbursement
Quick apply
12d
Sales Floor Manager
Jackson's Toyota —Barrie, ON
- $100,000–$190,000 a year
- Full-time
- CRM software
- In-person
- Training & development
- Dental care
- Paid time off
Quick apply
14d
Executive Assistant & Family Office Coordinator
Helia Capital —Toronto, ON
- From $70,000 a year
- Weekends as needed
- Hospitality
- Microsoft Outlook
- Inventory management
- Dental care
- Paid time off
Quick apply
General Manager
Wind Japanese & Thai —Niagara Falls, ON
- $60,000–$63,000 a year
- Full-time
- Bilingual
- Sales
- Inventory management
- Dental care
- Flexible schedule
Quick apply
Restaurant Manager (1-year contract)
TPC Toronto at Osprey Valley —Alton, ON
- $75,000–$85,000 a year
- Weekends as needed
- Sales
- Hotel
- Mentoring
- Store discount
Quick apply
Clinic Manager
Massage Addict —Aurora, ON
- $23–$25 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Business development
- Store discount
- Dental care
Quick apply
Manager, Family Entertainment Centre (FEC)
Genda Americas —Mississauga, ON
- $55,000–$60,000 a year
- Full-time
- Analysis skills
- Bachelor's
- Team management
Quick apply
Language Instruction for Newcomers to Canada (LINC) Instructor
YWCA St.Thomas-Elgin —St. Thomas, ON
- $30.49 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Presentation skills
Elevated Support Senior Specialist
TP Canada —Toronto, ON
- $21 an hour
- Weekends as needed
- CRM software
- English
- High school diploma or GED
- Dental care
7d

I want to receive the latest job alerts for guest experience manager in ontario

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience manager jobs near ontario

General Manager jobs in Niagara Falls, ON

Guest Service Agent jobs in Toronto, ON

Support Specialist jobs in Toronto, ON

General Manager jobs in London, ON

Office Coordinator jobs in Toronto, ON

Chat Customer Service jobs in Montréal, QC

Catholic Social Service Edmonton jobs in Edmonton, AB

Guest Service Agent jobs in Moncton, NB

Guest Service Agent jobs in Riverview, NB

Guest Service Agent jobs in St. Catharines, ON

Automotive Service Advisor jobs in Winnipeg, MB

Financial Service Representative jobs in Hamilton, ON

Guest Service Agent jobs in North Vancouver, BC

Hosthostess jobs in Woodbridge, ON

Hosthostess jobs in Niagara On The Lake, ON

Construction General Labour jobs in Toronto, ON

Restaurant General Manager jobs in Burnaby, BC

Restaurant General Manager jobs in Strathcona County, AB

Construction Manager jobs in Edmonton, AB

Disability Case Manager jobs in Remote

Manager - Guest Experience

Marriott International, Inc -
Toronto, ON

Apply Now

Job details

Full-time
$73,437–$94,000 a year

Qualifications

Customer retention
Hotel and accommodations experience
Coaching
Employee relations
Shift management
No experience needed
Complaint handling
High school diploma or GED
Hiring
Hotel guest services experience
Continuous improvement
Decision making
Client services
Staff training
Human resources
Mentoring
Customer service orientation
Recruiting
Front desk
Interviewing
Personnel management
Office management
Training & development
Guest services
Associate's degree
On-the-job coaching
Standard operating procedures (SOPs)
Guest issue resolution
Team motivation
Communication skills
Team coordination
Negotiation

Full job description

Additional Information
Job Number26095862
Job CategoryRooms & Guest Services Operations
Location123 Queen Street West, Toronto, Ontario, Canada, M5H 2M9
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $73,437-$94,000 per hour
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in ontario

Manager - Guest Experience

Guest Service Agent

Supervisor/Manager

General Manager

Store Sales Manager

General Manager

Events Coordinator

Lodge Host (Part-time)

Lodge Host (Part-time)

Restaurant General Manager

Automotive Service Technician (Bolton Honda)

Controller & Director, Corporate Services

Sales Floor Manager

Executive Assistant & Family Office Coordinator

General Manager

Restaurant Manager (1-year contract)

Clinic Manager

Manager, Family Entertainment Centre (FEC)

Language Instruction for Newcomers to Canada (LINC) Instructor

Elevated Support Senior Specialist

I want to receive the latest job alerts for guest experience manager in ontario

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected