Ontario Mortgage retention specialist Jobs – 20 Openings This Week

Virtual Mortgage Specialist - Ottawa, ON (Bilingual)
Scotiabank —Ottawa, ON
- Monday to Friday
- Remote
- Bilingual
- Salesforce
- Finance
Relationship Manager, Creative Industries
FirstOntario Credit Union —Toronto, ON
- $59,078–$81,233 a year
- Full-time
- Hybrid work
- Sales
- Finance
- No university degree
- Employee assistance program
Quick apply
Residential Mortgage Specialist-Ontario
National Bank of Canada —Barrie, ON
- Full-time
- Hybrid work
- Business development
- Bachelor's
- Business
- Wellness program
- Employee assistance program
Renewal & Retention Specialist
CMLS Financial Ltd. —Toronto, ON
- $39,200 a year
- Hybrid work
- Bilingual
- Sales
- Customer service
- Dental care
- Employee assistance program
Quick apply
Service and Sales Specialist
Fairstone —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- Customer service
- Dental care
Senior Manager, Learning, Quality & Enablement
Questrade Financial Group —Toronto, ON
- $105,000–$130,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Project management
Quick apply
Property Tax Specialist
Fairstone —Toronto, ON
- $50,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
Default Recovery Officer - Real Estate
Fairstone —Toronto, ON
- $45,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Access
- Dental care
Mortgage Agent
Ratehub —Toronto, ON
- $60,000–$110,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Manager, Sales Effectiveness and Optimization
Questrade Financial Group —Toronto, ON
- $100,000–$110,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Leadership
Quick apply
Member Connect Lending Specialist
DUCA Financial Services Credit Union Ltd. —Toronto, ON
- $51,904–$64,880 a year
- Full-time
- Phone etiquette
- Communication skills
- Profit sharing
Quick apply
Lead Officer
FCT —Oakville, ON
- $62,000–$75,800 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Employee stock purchase plan
- Designated paid holidays
Lead Officer
First Canadian Title Company Limited —Oakville, ON
- $62,000–$75,800 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Employee stock purchase plan
- Designated paid holidays
Quick apply
Analyst, Marketing Automation and Email (Fixed Term)
Fairstone —Toronto, ON
- $60,000–$75,000 a year
- Full-time
- Hybrid work
- Bilingual
- Marketing
- English

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Manager Digital Banking
Fairstone —Toronto, ON
With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans…
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Residential Mortgage Specialist-Ontario
National Bank of Canada —Richmond Hill, ON
A Bachelor's degree in a related field and one year of relevant experience or a college diploma and three years' relevant experience.
Senior Manager, Learning, Quality & Enablement
Questrade Financial Group —Toronto, ON
This role strategically guides training and service quality efforts for our specialist operations teams-spanning client services and brokerage operations-…
$105,000–$130,000 a year
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mortgage retention specialist jobs near ontario

Virtual Mortgage Specialist - Ottawa, ON (Bilingual)

Scotiabank -
Ottawa, ON

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Job details

Qualifications

Bilingual
Financial auditing
Salesforce
Post-secondary education
Finance
Business
Communication skills

Full job description

Requisition ID: 258332

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Virtual Mortgage Retention Specialist - Bilingual

In-office role

Working Conditions: This role will operate under extended hours. Hours of operation are Monday to Friday 9:00am to 8:00pm EST; the incumbent will be scheduled shifts within these times.

Leading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and deepening relationships with mortgage renewal customers by offering a full suite of complimentary financial strategies and solutions that best meet the customers’ immediate and future financial needs.

The primary responsibility of the Virtual Mortgage Specialists is to remotely support multiple branches across Canada in achieving mortgage renewal and retention goals through proactive customer contact.

Is this role right for you? In this role, you will:

Through proactive customer contact, provide expert mortgage knowledge and advice on a full range of customized solutions using a holistic financial planning approach with the goal of retaining and deepening relationships with an assigned portfolio of mortgage renewal customers.
Primary focus of proactively establishing contact with mortgage renewal customer and retain the mortgage business.
Through a proactive mortgage retention process, remotely manage assigned renewal leads including, assessing customer financial needs/goals, presenting mortgage retention offers, managing rate negotiations and making appropriate recommendations to secure the renewal.
Through effective preparation and discovery, identify and act on opportunities to deepen the relationship with additional, relevant financial solutions.

Deepen and grow relationships and business by:

Understanding customer’s financial goals and preferences, analyzing their needs, and recommending the appropriate strategies and solutions to help them achieve their goals.
Planning and executing on weekly measurable targets including proactive customer contacts, and effective mortgage retention.
Identifying referral opportunities in response to changes in needs/preferences and where necessary, referring and collaborating with key partners, such as Financial Advisor Investment and Retirement Specialists, Small Business Advisors or the appropriate Global Wealth partners.

Deliver exceptional customer experiences by:

Effectively executing the Customer Experience Model (CEM)
Consistently delivering on the Service Basics and Advice+ Promises in all customer/employee interactions
Delivering on the diverse advice expectations of our customers.
Escalating and tracking customer concerns and complaints as required

Minimize the Bank’s exposure to risk by:

Contributing to operational excellence and a satisfactory Branch audit
Staying current and adhering to all retail lending compliance, regulatory compliance, custody and Occupational Health & Safety requirements and changes
Ensuring strict adherence to Bank security procedures, including retail lending policies and processes, assigned authorities and limits
Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Branch Manager and/or AML and/or Branch Compliance Officer or Alternate (BCO/ABCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
Adhering to custody and security procedures at all times
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Adhering to compliance with regulatory activities and guidelines as part of the sales process, including Privacy, Anti-Money Laundering(AML)/Anti-Terrorist Financing, Financial Consumer Agency of Canada(FCAC), Know Your Customer(KYC), Canadian Deposit Insurance Corporation(CDIC), regulations and policies and Guidelines for Business Conduct.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Strong understanding of residential mortgage product knowledge, including policy and process
Experience working with in a customer-facing role within the financial industry or related field
Post-secondary degree in business/finance or related field (considered an asset)
Expert knowledge using Microsoft Teams, Salesforce and E-Signature
Prior experience leading virtual advice discussions and assisting customers on how to navigate virtual meetings (considered an asset)
Highly organized with strong attention to detail
Effective written and verbal communication skills

What we’re offering:

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and benefits package.
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
You’ll receive clear, transparent criteria to progress in your career.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply Now

Refine Your Search

mortgage retention specialist jobs in ontario

Virtual Mortgage Specialist - Ottawa, ON (Bilingual)

Relationship Manager, Creative Industries

Residential Mortgage Specialist-Ontario

Renewal & Retention Specialist

Service and Sales Specialist

Senior Manager, Learning, Quality & Enablement

Property Tax Specialist

Default Recovery Officer - Real Estate

Mortgage Agent

Manager, Sales Effectiveness and Optimization

Member Connect Lending Specialist

Lead Officer

Lead Officer

Analyst, Marketing Automation and Email (Fixed Term)

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