Ontario Sodales solution Jobs – 5 Openings This Week

Customer Success Analyst
Sodales Solutions —Toronto, ON
- $50,000–$70,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Bachelor's
Quick apply
IT Business Analyst
Sodales Solutions —Toronto, ON
- $60,000–$80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Agile
Quick apply
2d
Customer Success Manager
Sodales Solutions —Toronto, ON
- $90,000–$110,000 a year
- Full-time
- Hybrid work
- Bachelor's
- Travel
- Business
Quick apply
Business Analyst (Internship)
Sodales Solutions —Toronto, ON
- $37,000 a year
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
Quick apply
Marketing Designer
Sodales Solutions —Toronto, ON
- $50,000–$65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Marketing
Quick apply

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sodales solution jobs near ontario

Customer Success Analyst

Sodales Solutions -
Toronto, ON

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Job details

Full-time
$50,000–$70,000 a year

Qualifications

CRM software
EHS
Customer service
Bachelor's
Organizational skills
Communications
Customer support
Human Resources
SaaS
Business
Account management
Communication skills

Full job description

Support Customer Success Managers in managing customer relationships and ongoing account activities.
Build positive working relationships with customer stakeholders and act as a trusted partner throughout their journey with Sodales.
Assist in developing and executing customer success plans aligned with customer goals and business objectives.
Monitor customer health, product usage, and engagement metrics to identify adoption opportunities and potential risks.
Conduct regular customer check-ins and follow-up activities to support successful product adoption.
Collaborate with Product, Solution Advisory, Sales, Delivery, and Support teams to ensure a seamless customer experience.
Gather, document, and communicate customer feedback to internal stakeholders.
Help track customer satisfaction, retention, and adoption metrics across assigned accounts.
Support onboarding activities, customer training sessions, and enablement initiatives.
Assist customers with best practices and guidance regarding product functionality and usage.
Escalate customer concerns, risks, and issues appropriately to senior team members.
Participate in customer business reviews and account planning activities.
Assist in managing customer requests, enhancement submissions, and technical change requests.
Contribute to the development of customer-facing documentation, training materials, and knowledge base content.
Maintain accurate customer records and activities within internal systems.
Continuously develop knowledge of Sodales products, customer use cases, and the industries we serve.
Participate in company initiatives and contribute to the ongoing improvement of customer success processes.

Requirements and Qualifications

Bachelor's degree in Business, Communications, Human Resources, Information Systems, or a related field.
1–3 years of experience in Customer Success, Account Management, Customer Support, Business Analysis, or a customer-facing role.
Relevant co-op, internship, or SaaS experience will be considered an asset.
Strong written, verbal, and interpersonal communication skills.
Excellent relationship-building and customer service abilities.
Strong organizational skills with the ability to manage multiple priorities.
Analytical mindset with the ability to interpret data and identify trends.
Comfortable learning technical concepts and discussing product functionality with customers.
Experience working with CRM systems or customer management tools is considered an asset.
Familiarity with SaaS products and subscription-based business models.
Experience in the EHS space is considered an asset.
Curiosity and willingness to learn about the industries, products, and customers served by Sodales.
Ability to work collaboratively across multiple teams in a fast-paced environment.

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sodales solution jobs in ontario

Customer Success Analyst

IT Business Analyst

Customer Success Manager

Business Analyst (Internship)

Marketing Designer

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