Orillia, On Mariposa Jobs – 1 Openings This Week

Guest Services Representative
Best Western Plus Mariposa Inn and Conference Center —Orillia, ON
- $18.49–$20.25 an hour
- Part-time
- Customer service
- Hotel
- In-person
- Paid time off
Quick apply
7d

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Guest Services Representative

Best Western Plus Mariposa Inn and Conference Center
Orillia, ON

Quick apply

Job details

Part-time
$18.49–$20.25 an hour
7 days ago

Qualifications

Customer service
Multi-line phone systems
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and delivering memorable experiences. This position requires strong communication skills, attention to detail, and the ability to handle various guest inquiries effectively.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures.
Provide information about hotel services, amenities, and local attractions to enhance guest experiences.
Handle guest inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
Manage multi-line phone systems, responding to calls with professionalism and courtesy.
Maintain accurate records of guest information and preferences in the hotel management system.
Conduct night audits as required, ensuring all financial transactions are accurately processed.
Collaborate with other departments to fulfill guest requests and enhance overall service delivery.
Uphold hotel standards in cleanliness, safety, and hospitality at all times.

Qualifications

Previous experience in hotel guest services is preferred.
Strong customer service skills with a focus on guest relations and satisfaction.
Proficiency in phone etiquette and experience with multi-line phone systems is essential.
Familiarity with hospitality management software is an advantage.
Ability to work flexible hours, including nights and weekends as needed.
A positive attitude, excellent communication skills, and a team-oriented mindset are crucial for success in this role. Join our dynamic team as a Guest Service Agent where your contributions will make a significant impact on our guests' experiences!

Job Type: Part-time

Pay: $18.49-$20.25 per hour

Benefits:

On-site parking
Paid time off

Work Location: In person

Quick apply

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