The City of Orillia is hiring a
Revenue Clerk (18-Month Temporary Employee)
The City of Orillia is less than 90 minutes from the Greater Toronto Area. Even though growth and progress have been strong in recent years, the Sunshine City has worked hard to retain the small-town charm that has captivated generations. The quality of life is unbeatable in this city surrounded by two lakes, where outdoor pursuits are available in all seasons and are enjoyed by both visitors and residents.
The City of Orillia is currently seeking a highly motivated individual to fill the temporary employee position of Revenue Clerk, for approximately 18 months for a maternity leave.
Reporting to the Supervisor of Revenue Services, the Revenue Clerk serves as a point of contact for residents and staff regarding payments, Property Taxation and Water & Sanitary Sewer inquiries and transactions.
Candidates must possess a two (2) year Post-Secondary Diploma in Accounting or Business Administration along with a financial background with a minimum one (1) year of experience.
The City of Orillia offers a competitive salary and optional registration with the OMERS pension plan. The wage range for this position is $27.49 to $29.06 per hour based on a 35-hour work week, pursuant to the wage schedule for IBEW - Clerical & Technical employees.
Interested Candidates are invited to submit their application by July 29, 2026 at noon.
Applications will only be accepted by applying online. Please click the “Apply Now” button below.
We thank all applicants, however, only those selected for an interview will be contacted.
Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Orillia ON L3V 7T5.
Revenue Clerk (18-Month Temporary Employee)
Position Synopsis and Purpose
The Revenue Clerk – Corporate Services, maintains a professional environment at the Orillia City Centre. This position is responsible for preparing and processing billings, maintaining accurate account information and processing payments. Providing efficient administrative duties to ensure smooth daily operations is required. This position plays a key role in representing the organization’s image and values, delivering excellent customer service.
Major Responsibilities
Administration / Financial Management
- Responsible for the preparation of residential and commercial water billings, all final bills and set-up of water accounts as required. Ensure all records are up to date.
- Check various reports to ensure accuracy.
- Prepare and process journal entries, applications for municipal services, and month-end summaries.
- Process property tax clearance certificates. Update property tax records such as address and ownership changes, and adjustments to property tax and water accounts.
- Process letters and adjustments for water collection and/or shut offs.
- Prepare property tax sale letters, process property tax sales and complete maintenance of accounts.
- Prepare final water bills, work orders, record meter readings, process credit listings – make corrections, check inactive listing, process owner agreement for tenant forms, assist with the mailing of water bills, past due notices and final notices.
- Maintain adjustments to accounts, local improvement ledgers, calculate payouts, adjust property tax accounts as well as balance general ledger accounts and journal entries.
- Process Assessment Review Board decisions and minutes of settlement, as well as assist with the preparation and process of interim, final, and supplementary property tax billings.
- Manage and resolve escalated or complex enquiries regarding payments, taxation, and tax and water account issues.
- Provide training support for the Customer Service team, including payment processing and responding to customer enquiries at the front counter and via telephone, in collaboration with Council Services and as peak workloads allow.
Policies & Administration
- Meet all deadlines for Water and Sanitary Sewer billing schedule.
- Maintain updates to corporate website for Revenue Services information.
- Maintain Revenue Services files within SharePoint.
- Other duties as assigned in accordance with Corporate Objectives.
- Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.
Minimum Qualifications
Education (degree/diploma/certifications)
- Two-year community College Diploma in Accounting or Business Administration is required.
Experience
- Financial background necessary with minimum one-year experience.
- Experience in a front-facing service role considered an asset.
Knowledge/Skills/Ability
- Experience with Great Plains Financial System considered an asset.
- Working knowledge of water reading/billing systems an asset.
- Ability to work in a team environment.
- Excellent judgement, organizational, verbal and written communication skills.
- Ability to effectively handle stressful situations.
- Strong problem-solving skills, resourcefulness, and the ability to resolve conflicts effectively while maintaining professionalism and excellent customer service.
- Ability to deal with difficult customers, diffuse emotionally charged situations and resolve issues in a diplomatic and professional manner.
- Highly organized with the ability to prioritize tasks and manage time effectively.
- Demonstrated clerical skills, including filing and typing.
- Ability to deal effectively and courteously with the public, staff and external agencies.
- Advanced computer skills using SharePoint, MS Office applications, including Word, Excel, PowerPoint, Outlook, and the Internet.
- Municipal Tax Administration Program would be an asset.
Physical Demands
- Sitting, standing, or walking. Work is conducted in a standard office environment with continual visual concentration required.
Position Requirements
- Valid Class ‘G’ Ontario Driver’s License and access to a reliable vehicle.
- A current and acceptable Criminal Record Check is required prior to the commencement date.
Position Classification
Position Title: Revenue Clerk
Division: Finance Division
Department: Corporate Services
Classification: IBEW – Clerical and Technical Bargaining Unit
Work Location: Orillia City Centre
Reports to (Direct): Supervisor of Revenue Services
Position(s) Supervised Directly: N/A
Position(s) Supervised Indirectly: N/A
Salary Range: Class 6 – IBEW – Clerical and Technical Wage Schedule
