oshawa on call center team lead Jobs – 6 Openings This Week

Senior Manager, Contact Centre
The Travel Corporation —Pickering, ON
- $100,000–$125,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Analysis skills
Quick apply
Maintenance Group Leader
General Motors —Oshawa, ON
- $76,100–$114,300 a year
- Weekends as needed
- Microsoft Word
- Engineering
- Analysis skills
Dialer Lead Developer
Phillips & Cohen Associates Ltd. —Canada
- $85,000 a year
- Full-time
- SQL
- Analysis skills
- Organizational skills
Quick apply
12d
Director of Finance
Coulson Group —Canada
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
5d

Other jobs to consider

Find your next job by exploring related positions.

Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures).
$38,396.49–$60,000.00 a year
Quick apply
4d
Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
Answering Inbound calls from our customers. Using chats, phone calls and emails as working tools, you’ll be there to listen, support and problem solve for…
$19.75 an hour
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Call Centre - Customer Support
Jonas Software —Markham, ON
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Accounting degree and/or experience preferred.
$55,000 a year
Quick apply
Regional Field Sales Director – Automotive Industry
Wagonmaster Group —Richmond Hill, ON
Experience managing territory plans, pipeline development, prospecting activity, and field execution. We are seeking a high-performing Regional Field Sales…
$100,000–$120,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for call center team lead in oshawa on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center team lead jobs near oshawa on

Senior Manager, Contact Centre

The Travel Corporation -
Pickering, ON

Quick apply

Job details

Full-time
$100,000–$125,000 a year

Qualifications

Management
Sales
Analysis skills

Full job description

Senior Manager, Contact Center
Toronto, ON (Hybrid) Reports to: SVP Sale

Lead the team behind two of the most trusted names in African travel.
African Travel, Inc. and Lion World Travel, part of The Travel Corporation, design the trips people dream about for a lifetime — luxury safaris, once-in-a-lifetime experiences, and journeys across the African continent that clients and travel advisors remember forever. Behind every one of those trips is an Africa Specialist: the expert who brings the itinerary to life.
We're looking for a Senior Manager, Contact Center to lead that team — and to shape the structure, performance, and culture that will take both brands to the next level.
About the role
Reporting to the SVP Sales, you'll own the day-to-day leadership of the Africa Specialists across both brands. You'll drive sales performance, elevate service standards, and design the team model — whether organized by brand or by skill set — that best delivers efficiency and industry-leading service.
This is a commercial leadership role at the intersection of sales, service, and operations. If you're energized by coaching high-performing teams, moving the needle on conversion and revenue, and building something that matters in a premium travel environment — we'd love to meet you.

What you'll do
Lead the contact center team

Manage daily operations across a hybrid and remote Africa Specialist team supporting both brands.
Coach, develop, and mentor consultants to deliver responsive, professional, and expert service to travel advisors and direct clients.
Set the bar for service excellence aligned with the premium positioning of both brands.

Drive sales and revenue growth

Improve inquiry-to-booking conversion through coaching, call monitoring, and structured sales training.
Design and manage a sales incentive plan that motivates the team and reinforces service standards.
Grow incremental revenue through travel insurance, air (including air through Frosch), and trip extensions.
Partner with Sales and Marketing on campaigns, promotions, and travel advisor engagement.

Build quality and consistency

Implement quality assurance processes including call reviews and service audits.
Resolve escalated client and advisor issues with judgement and care.
Standardize best practices across brands and locations.

Develop the team and culture

Recruit, onboard, and train new reservation consultants.
Run performance reviews, coaching plans, and professional development pathways.
Foster a collaborative, high-performance culture focused on service and sales results.

Optimize systems and reporting

Partner with the Operations and Systems Manager to optimize reservation, CRM, and telephony workflows.
Build and maintain reporting on response times, conversion, productivity, revenue, and client satisfaction.
Keep leadership informed on team performance, market sentiment, and agent/client feedback.

What success looks like

Higher inquiry-to-booking conversion across both brands
Service levels and response times that set the industry standard
Growing revenue per consultant and stronger attach rates on insurance, air, and extensions
High advisor and client satisfaction scores
A stable, engaged, high-performing team

What you'll bring

5–8+ years of contact center management experience, with a proven record leading sales and service teams.
Strong commercial instincts — you know how to move conversion, productivity, and revenue metrics.
Experience with CRM platforms, reservation systems, and contact center technology.
Confidence managing hybrid and remote teams across multiple locations.
Strong analytical skills and fluency with KPIs and performance reporting.
Excellent communication, coaching, and problem-solving abilities.
Preferred: background in luxury travel, safari, or experiential travel, and experience working with travel advisors / trade distribution channels.

Who you are

A hands-on leader and coach who gets the best out of people.
Customer-obsessed, with high standards for service.
Results-driven and commercially sharp.
Organized, disciplined, and calm under pressure.
A collaborative partner across Sales, Marketing, Product, and Operations.

Why join us

Lead the team behind two respected, premium brands in the African travel space.
Real ownership — you'll shape team structure, incentive design, and operating model from day one.
Hybrid working based out of our Toronto office.
Work on trips that genuinely change people's lives.

Ready to apply?

If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs.

The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications.

Quick apply

Refine Your Search

call center team lead jobs in oshawa on

Senior Manager, Contact Centre

Maintenance Group Leader

Dialer Lead Developer

Director of Finance

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for call center team lead in oshawa on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected