In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.
The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.
The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.
Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.
The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.
We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.
Let’s grow together.
What You Will Get To Do
The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, and external contacts.
Reporting to the Sr Manager of Facilities, the Supervisor of Facilities is responsible for the operations and maintenance of a portfolio of the Town’s facilities that may include Municipal office Buildings, Community Centers, Arenas, Pools and Fire Halls. The Supervisor of Facilities will participate in scheduled evening and weekend hours (rotating) and On Call duties and respond to staffing requirements as necessary.
Key Responsibilities
Duties for this role include, but are not limited to:
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Directs, coordinates and monitors the day-to-day functions and services of the operation, maintenance and cleaning of the Corporation’s facilities, working closely with subordinates to solve problems and respond to challenges, opportunities and issues.
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Lead the recruitment, training and development of staff to ensure effective delivery of services;
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Plans and executes work and shift schedules for facilities staff, ensuring the highest productivity of staff and equipment; approves shift changes and payroll time tracking in Workday;
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Oversees health, safety, and risk management practices including inspections, incident investigations, emergency response procedures, and compliance with applicable legislation and Town policies;
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Develops, implements, reviews, and continuously improves Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOGs), and training manuals in alignment with industry best practices and corporate standards
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Administers day-to-day provisions of the Collective Agreement and works collaboratively with HR to address attendance, performance, and workplace issues;
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Responsible for the preparation and control of the operating and capital budgets for assigned facilities;
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Oversees facility condition assessments, preventative maintenance planning, and lifecycle management of building systems and equipment.
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Analyzes operational data and prepares reports, recommendations, and proposals to support service planning, budget forecasting, continuous improvement, and to provide technical advice on facility cleaning, maintenance, scheduling, and use as required. Assists in the continued development of collaborative, accountable, high performing work teams;
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Acts as the primary escalation point for customer service issues, complaints, and operational concerns, ensuring timely and professional resolution;
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Manage relationships with contract service providers;
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Engage internal and external stakeholders, including facility user groups and the general public to ensure Town facilities meet the public’s needs;
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Provides operational oversight during evening and weekend hours through a scheduled rotation, including participation in on-call coverage and responding as required;
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Manages and oversees the Maintenance Management Program, including preventative and corrective maintenance activities supported by the Computerized Maintenance Management Systems (CMMS);
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Actively participating in planning for future development of the facilities in response to growth requirements;
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Other duties as may be assigned.
Who You Are
Our team is looking for an enthusiastic, solutions-oriented team player that takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skillfully build, establish and maintain positive working relationships within the workplace.
You are a strategic thinker who is excellent at prioritization and a problem solver. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the ability to demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.
What You Bring To Our Team
As the successful applicant, you should have the following:
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Post-secondary diploma in Facility Management or a related field, or a combination of education, workplace training and experience
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Five (5) years’ progressively responsible experience related to facility maintenance, preferably in a municipal or public sector environment three (3) of which are at a supervisory level;
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A Valid Certified Pool Operator Certificate (CPO Designation) in good standing;
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Completion of ORFA ice operations related courses (i.e. Basic Refrigeration, Ice Maintenance & Equipment Operation);
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A Refrigeration Operator Class B Certification would be an asset;
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A thorough understanding of various facilities operational and customer service requirements;
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Effective management, supervision and team building skills with a proven ability to develop and mentor staff;
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Knowledge and understanding of building operating systems;
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Exceptional communication and team building skills;
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Well developed interpersonal skills to establish and maintain successful public and business relationships
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Sound knowledge of municipal policies/procedures/by-laws and applicable provincial/federal legislation and regulations;
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Well-developed organizational, analytical, problem solving and decision-making skills;
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A thorough understanding of the Occupational Health and Safety Act;
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Strong computer skills including MS Word, Excel and Outlook , as well as financial and facility booking software; Experience with Cityworks and Workday would be an asset:
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Available to work hours including evenings and weekends on a rotating basis, as required; and,
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A valid unrestricted Ontario Driver’s Licence (minimum Class “G”) maintained in good standing with access to a personal vehicle.
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A strong willingness to complete additional training, courses, and certifications to enhance your effectiveness in supervising municipal recreation facilities and supporting safe, efficient, and high-quality operations.
What We Offer You
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A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.
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A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a Frontline Hybrid role. Frontline Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.
Salary Range/Hourly rate:
$127,432.00 - $144,809.00
Hybrid information:
Frontline Hybrid
Hours:
Will require flexible hours of work, including days, evenings and weekends on a rotating basis (40 hours per week, plus additional hours as required).
Closing Date:
July 24, 2026
Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.
AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.
Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.
Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
We thank all applicants and advise that only those selected for further consideration will be contacted.
Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.
