Location: Orléans, Ontario
Organization: Bairn Croft Residential Services Inc.
Reports To: Executive Director
Salary: Competitive ($90,000–$105,000 annually), commensurate with experience, plus comprehensive benefits and paid vacation.
Make a Difference. Lead with Purpose.
Bairn Croft Residential Services Inc. (BCRS) is a respected private provider of developmental services in Ontario, committed to delivering high-quality, person-directed supports that empower adults with developmental disabilities to live meaningful, independent, and inclusive lives.
Our Adult Day Program provides engaging, community-based supports that focus on building independence, developing life skills, promoting health and wellness, fostering social connections, encouraging employment readiness, and creating meaningful opportunities for community participation. Through individualized programming, community integration, volunteer opportunities, recreation, and skill development, we support adults in achieving their personal goals and reaching their full potential.
We are seeking an experienced, collaborative, and visionary Director of Branches to provide strategic leadership for our Adult Day Program, satellite programs, after-hours programming, supported employment and work experience initiatives, and future program development.
Reporting directly to the Executive Director, this senior leadership position offers a unique opportunity to shape the future of our community-based services while leading a dedicated team committed to excellence, innovation, quality, and person-directed supports.
About the Role
As the Director of Branches, you will provide strategic, operational, financial, and quality leadership for multiple community-based programs. You will be responsible for ensuring services are delivered safely, ethically, efficiently, and in compliance with provincial legislation, Ministry requirements, and organizational standards.
Working collaboratively with the Executive Director and leadership team, you will oversee the continued development and growth of innovative programming that promotes independence, community inclusion, supported employment, meaningful participation, and exceptional outcomes for the individuals we support. You will foster a culture of accountability, continuous quality improvement, collaboration, and employee development while ensuring programs remain responsive to the evolving needs of participants, families, and the community.
Key Responsibilities
The successful candidate will:
- Provide strategic leadership and operational oversight for all Branches programs.
- Provide leadership and oversight to Program Coordinators and management staff through coaching, mentoring, performance management, and professional development.
- Ensure compliance with the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act (SIPDDA), Ontario Regulation 299/10 (Quality Assurance Measures), MCCSS requirements, the Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act (AODA), Employment Standards Act (ESA), PHIPA (where applicable), and all other applicable legislation.
- Oversee Quality Assurance Measures (QAM), Serious Occurrence Reporting, Ministry inspections, audits, licensing reviews, and corrective action plans.
- Develop, implement, and evaluate strategic and operational plans that align with organizational priorities and Ministry expectations.
- Monitor program quality, participant outcomes, operational performance, key performance indicators, and continuous quality improvement initiatives.
- Prepare, manage, and monitor departmental operating budgets while ensuring responsible stewardship of organizational resources.
- Build and maintain collaborative relationships with individuals supported, families, community partners, employers, educational institutions, funding agencies, healthcare professionals, and government representatives.
- Promote innovation, community inclusion, supported employment, volunteer opportunities, and meaningful participation for individuals receiving services.
- Lead the ongoing growth and expansion of Adult Day Services by identifying emerging community needs, developing new programming opportunities, and strengthening partnerships throughout the region.
- Participate in the agency's management on-call rotation and provide leadership during emergencies, Serious Occurrences, and critical incidents.
- Participate as an active member of the senior leadership team, contributing to organizational planning, policy development, and continuous improvement initiatives.
Qualifications
The ideal candidate will possess:
- A Bachelor's degree in Social Work, Psychology, Behavioural Sciences, Human Services, Business Administration, or a related field. Equivalent combinations of education and significant leadership experience will be considered.
- A minimum of five (5) years of progressive leadership experience within developmental services or a related human services sector.
- Demonstrated experience leading multidisciplinary teams and managing multiple community-based programs.
- Strong knowledge of Ontario developmental services legislation, MCCSS requirements, Quality Assurance Measures (QAM), Serious Occurrence Reporting, and person-directed service delivery.
- Proven experience in strategic planning, budgeting, quality improvement, risk management, and organizational leadership.
- Exceptional leadership, communication, relationship-building, organizational, coaching, and problem-solving skills.
- Strong understanding of person-centred planning, community inclusion, and adult developmental services.
- A valid Ontario Driver's Licence with access to a reliable vehicle and the ability to travel between program locations.
- Successful completion of a Vulnerable Sector Check.
We Are Looking For Someone Who Is
- A strategic and forward-thinking leader.
- Passionate about person-directed services and community inclusion.
- Committed to developing innovative, engaging, and meaningful programming.
- An effective coach who develops, mentors, and inspires high-performing teams.
- Collaborative, accountable, and solutions-focused.
- Comfortable balancing operational excellence with innovation and organizational growth.
- A confident decision-maker with excellent critical thinking skills.
- Committed to maintaining the highest standards of quality, compliance, and ethical practice.
- Dedicated to improving the lives of adults with developmental disabilities through exceptional leadership and service delivery.
Why Join Bairn Croft?
At Bairn Croft Residential Services, you'll have the opportunity to lead innovative, community-based programming that makes a lasting difference in the lives of adults with developmental disabilities.
We offer:
- Opportunity to make a meaningful impact in the lives of adults with developmental disabilities.
- Senior leadership role reporting directly to the Executive Director.
- Dental care
- Extended health care
- Employee assistance program
- Employer-matched Group Retirement Savings Plan (GRSP)
- Life insurance
- Paid vacation
- Professional development assistance
- On-site parking
- Wellness program
If you are an experienced leader who is passionate about building exceptional services, developing high-performing teams, fostering innovation, and empowering individuals to achieve their goals, we encourage you to apply.
To Apply
Please submit your cover letter and résumé.
Applications will be reviewed as they are received, and only those selected for an interview will be contacted.
Bairn Croft Residential Services Inc. is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Pay: $90,000.00-$105,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Wellness program
Work Location: In person
