Ottawa, On Customer experience analyst Jobs – 111 Openings This Week

Financial Analyst
Switzer-CARTY Transportation —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Hybrid work
- ERP systems
- Finance
- Bachelor's
- Disability insurance
- Dental care
Quick apply
12d
Intermediate Business Analyst
Morson Talent —Ottawa, ON
- $50.70 an hour
- Contract
- Hybrid work
- Computer Science
- Customer service
- Bachelor's
Quick apply
Technical Support Analyst
Canadian Commercial Corporation —Ottawa, ON
- $74,063–$87,936 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- Windows
- Employee assistance program
5d
Service Desk Administrator 1
Convergence Networks —Ottawa, ON
- $50,000–$55,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Dental care
- Vision care
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
2d
Customer Experience and Process Improvement Analyst
Hydro Ottawa —Ottawa, ON
- Full-time
- Hybrid work
- Bilingual
- English
- Research
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Intermediate Analyst, Application Support
University of Ottawa —Ottawa, ON
- $82,450–$102,514 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
4d
946 EN - Principal Advisor, Segment & Product Analytics
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $112,006–$149,341 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Sales
- Relocation assistance
Quick apply
5d
427 EN - Business Application Support Analyst
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $84,698–$112,931 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Relocation assistance
Quick apply
9d
Senior Business Analyst
Morson International —Ottawa, ON
- $65–$71 an hour
- Contract
- Hybrid work
- Computer Science
- Customer service
- Bachelor's
Quick apply
111 EN - Analyst, Segment & Product Analytics
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $74,297–$99,063 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- English
- Relocation assistance
Quick apply
6d
Junior Analyst, Segment & Product Analytics (12-month contract) - EN 552
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- $58,189–$86,898 a year
- Contract
- Hybrid work
- Bilingual
- Microsoft Excel
- English
Quick apply
6d
Team Lead - SAP Basis
Canadian Blood Services —Ottawa, ON
- $99,600–$117,200 a year
- Temporary
- Hybrid work
- Azure
- Oracle
- ERP systems
- Wellness program
2d
Senior Data Analyst, Customer Operations
Scribd, Inc. —Ottawa, ON
- $97,000–$146,000 a year
- Full-time
- Schematics
- SQL
- AI
- Disability insurance
- Dental care
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Jr Procurement Officer
Artistic Landscape Designs Ltd —Ottawa, ON
- $50,000–$60,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- Communication skills
- Disability insurance
- Dental care
Quick apply
Customer Support Architect
Assent —Ottawa, ON
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Databases
Operations Business Analyst
N-able —Ottawa, ON
- $65,900–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
- Employee stock purchase plan
- Dental care
Senior Customer Insights Analyst
Fullscript —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- AI
- Paid time off
Quick apply

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customer experience analyst jobs near ottawa, on

Financial Analyst

Switzer-CARTY Transportation -
Ottawa, ON

Quick apply

Job details

Permanent | Full-time
$75,000–$90,000 a year
12 days ago

Qualifications

Sage
Financial auditing
ERP systems
Financial reporting
Finance
Chartered Professional Accountant
Bachelor's
Accounting
Business
Accounting

Full job description

ABOUT US:

Switzer‑CARTY is the fastest‑growing privately held school bus company in Ontario and one of the largest operators in the province, safely transporting more than 100,000 students each day. Recognized as a leader in the industry, Switzer‑CARTY is known for delivering superior customer service and fostering a culture that values people and supports employees in doing their best work.

At Switzer-CARTY, we believe our people make the difference. From our professional drivers to our support staff and management team, every employee plays a vital role in delivering high-quality service and maintaining a culture of respect, teamwork, and continuous improvement. As the company continues to expand across Ontario and beyond, our unwavering focus on people and customers remains the key to our ongoing success.

PURPOSE:

Reporting to the Director of Finance, this role plays a critical role in supporting the organization's financial reporting, accounting, and compliance functions. This position is responsible for assisting with month-end and quarter-end close processes, preparing financial reporting packages, supporting debt covenant reporting requirements, enhancing financial reporting processes and controls, and assisting with the integration of acquired businesses. The successful candidate will work closely with Finance and FP&A teams to improve reporting accuracy, consistency, and efficiency while contributing to strategic finance initiatives. Additional responsibilities include conducting financial research and analysis, analyzing financial statements, driving process improvements, and contributing to special projects as needed.

RESPONSIBILITIES:

Assist with the monthly, quarterly, and annual financial close processes, ensuring the timely and accurate preparation of financial statements and supporting schedules.
Prepare quarterly reporting packages required under lending agreements, including debt covenant calculations and supporting documentation.
Support the preparation of Management's Discussion & Analysis (MD&A) and other internal and external financial reporting requirements.
Assist in implementing standardized accounting policies, reporting processes, and internal controls across the organization to improve financial reporting rigor and consistency.
Analyze monthly financial results, investigate variances, and provide meaningful commentary to Finance leadership.
Prepare account reconciliations, journal entries, and working papers supporting the month-end close as required.
Support annual audit activities by preparing schedules, responding to auditor requests, and maintaining supporting documentation.
Assist with the financial integration of acquired businesses, including harmonizing accounting policies, chart of accounts, reporting structures, and financial processes.
Participate in process improvement initiatives that enhance reporting efficiency, automation, and data quality.
Collaborate with cross-functional teams to ensure financial reporting requirements are understood and executed effectively.
Perform additional projects and responsibilities as assigned by the Director of Finance or Chief Financial Officer.

RELATIONSHIPS:

Report directly to the Director of Finance and collaborate closely with the FP&A, Accounting, and Payroll teams.
Build and maintain strong working relationships with directors, branch managers, operations managers, and other corporate and branch staff.

EDUCATION:

Bachelor's degree in Business, Finance, or Accounting required; CPA designation (or working toward completion) is strongly preferred.

KNOWLEDGE/SKILLS:

3–5 years of progressive experience in financial reporting, corporate accounting, public accounting, or financial analysis.
Strong understanding of accounting principles and financial statement preparation.
Experience preparing month-end working papers, reconciliations, and financial reporting packages.
Experience supporting audit processes and preparing supporting documentation.
Experience with ERP systems (e.g., Sage 300) and financial reporting or planning tools is considered an asset.
Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
Ability to prioritize competing deadlines in a fast-paced, evolving environment.
Willingness to learn and succeed in the absence of defined process.
Self-motivated, adaptable, and comfortable working with limited direction while helping establish and improve processes.

LOCATION (hybrid work model):

This position follows a hybrid work model, combining remote work with in-office presence based on the needs of daily responsibilities, specific projects, team collaboration, and scheduled meetings. Applicants must be flexible and available to work on-site at least two days per week. The office is located at 1181 Hunt Club Rd.

AVAILABILITY:

This position is a full-time, Monday through Friday, position although occasionally during peak times, extra hours outside of standard business hours, may be required.

Switzer-CARTY Transportation thanks all interested applicants, however only those selected for an interview will be contacted. Switzer-CARTY welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Pay: $75,000.00-$90,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
RRSP match
Vision care

Work Location: Hybrid remote in Ottawa, ON K1V 8S4

Quick apply

Refine Your Search

customer experience analyst jobs in ottawa, on

Financial Analyst

Intermediate Business Analyst

Technical Support Analyst

Service Desk Administrator 1

Service Desk Analyst

Customer Experience and Process Improvement Analyst

ITSM Support Analyst

Intermediate Analyst, Application Support

946 EN - Principal Advisor, Segment & Product Analytics

427 EN - Business Application Support Analyst

Senior Business Analyst

111 EN - Analyst, Segment & Product Analytics

Junior Analyst, Segment & Product Analytics (12-month contract) - EN 552

Team Lead - SAP Basis

Senior Data Analyst, Customer Operations

Systems Administrator

Jr Procurement Officer

Customer Support Architect

Operations Business Analyst

Senior Customer Insights Analyst

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