Ottawa, On Itsm analyst Jobs – 6 Openings This Week

ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
IT System & Cloud Operations Analyst
CaRMS —Ottawa, ON
- $65,000–$75,000 a year
- Temporary
- Hybrid work
- Medicine
- Management
- AWS
Quick apply
10d
Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Ottawa, ON
- $63,000–$105,000 a year
- Temporary
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Business Analyst (CMDB / Service Management)
NTT DATA —Ottawa, ON
- $55–$65 an hour
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's
Quick apply
2d
Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- Computer Science
- Customer service
- Dental care
- Paid time off
Quick apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
$111,365–$142,116 a year
Infrastructure Support Analyst
Scotiabank —Toronto, ON
University degree or technical diploma in Computer Science, Network Engineering,. Competitive Rewards program including bonus, flexible vacation, personal, sick…
18h

I want to receive the latest job alerts for itsm analyst in ottawa, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

itsm analyst jobs near ottawa, on

ITSM Support Analyst

RJR Innovations -
Ottawa, ON

Apply Now

Job details

Full-time
$40,000–$60,000 a year

Qualifications

Bilingual
Customer service
Post-secondary education
IT support
Organizational skills
Communication skills

Full job description

We are seeking an ITSM Support Analyst in our Services Department for commencement as soon as possible. This position will be located in Ottawa and will report to the Support Manager. This position will best suit an individual who is efficient, customer service and detailed-oriented, and enthusiastic about the work. The candidate will need to be a team player with a ‘pitch in’ attitude. This position can lead to a promotion within the Services Department.

Previous support experience in a professional services environment would be an asset but not essential.

Job Responsibilities

Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.

Job Requirements, Essential

A diploma/certificate in post secondary education or equivalent experience;
Excellent IT troubleshooting skills;
Strong verbal and written communication skills in both official languages;
Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
Ability to work under pressure and multi-task;
Exceptional organizational skills and detail oriented;
Strong professional image.
Job Type: Full-time (Partial remote work)
Salary: $40,000.00 to $60,000.00 /year

Experience:

IT Support: 1 year (Preferred)

Please email your resume in .DOCX or .PDF format to [email protected]

Apply Now

Refine Your Search

itsm analyst jobs in ottawa, on

ITSM Support Analyst

IT System & Cloud Operations Analyst

Bilingual - Payment Operations Centre Analyst - Level 2

Service Management Analyst

Business Analyst (CMDB / Service Management)

Bilingual RTR Payment Operations Center Analyst - Level 3

Explore jobs in cities nearby

I want to receive the latest job alerts for itsm analyst in ottawa, on

Explore jobs in more locations

Job Responsibilities

Job Requirements, Essential

Experience:

Job seeker tools

Employer Tools

Browse

Stay Connected