Who We Are?
The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.
Job Summary
The Vehicle Delivery Specialist will conduct all aspects of the delivery process for both new and used vehicles. The Vehicle Delivery Specialist will greet all customers in a friendly and professional manner to ensure that the delivery process is conducted smoothly and efficiently. The Vehicle Delivery Specialist will explain the many features of new Toyota vehicles.
What we offer
You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:
- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after one year
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on new and used car sales, parts and service rates
- Paid birthday leave
- Employees can purchase parts on behalf of their family members and obtain the employee discount
What you offer
Job Responsibilities:
Guide customers through our unique delivery process by explaining vehicle features, technology and benefits
- Ensure the used or new vehicle is ready for delivery to the standards of the company –Ensure that all aspects of the delivery process are completed effectively and efficiently (remove and install license plates, touch up fingerprints/smudges, etc.); maintain delivery board
- Provide exceptional customer service: follow sold ordered cars and notify customer of any changes to delivery, answer technology questions i.e., hook up phones, garage openers, etc
- Send TSS email, register Aeroplan Points, Make the Date Every 8 in Infostream
- Explain the documents connected to the vehicle and vehicle operation and lease/finance contracts as applicable
- Ensure that each customer is satisfied with the delivery and performance of the vehicle
- Deal promptly with customer complaints and/or concerns
- Ensure deliveries are arranged in time slots/ enter showroom accordingly
- Ensure sales managers/representatives are provided with any and all relevant updates pertaining to the customer’s satisfaction
- Organize and file paperwork consistently for each delivery
- Conduct courtesy calls following delivery at the following intervals: day after delivery, 2 weeks, 1.5 months
- Send Podium invite, request TPE Score
- Coordinate and send out electronic birthday cards
- Provide customer with information to conduct Customer CSI and Google reviews and request clients to complete reviews
- Organize delivery files for commissioning
- Assist in setting up customer’s Bluetooth, navigation systems and other technology features
- Conduct follow-ups on appointments and deliveries
- Present vehicle and products in a professional manner
- Stay in tune with technology advancements and updates (Android and Apple Product Knowledge is an asset)
- Attend and actively participate in scheduled sales department meetings; month end wrap up
- Attend training /seminar courses as required
- Promote every aspect of the Tony Graham Automotive Group
- Adhere to the Vision, Mission and Values of the company
- Stay informed of the company, industry and competitive changes and development
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities as required and/or as assigned
OCCUPATIONAL HEALTH AND SAFETY:
- To comply with Occupational Health & Safety requirements.
- Maintain knowledge and ensure that work is in compliance with the provisions of the Act, the regulations and all health and safety policies, programs and practices, as they pertain to the workplace
- Report to the employer, supervisor or a Health & Safety representative, any contravention of the Act or regulations, or any hazard they are aware of.
- Use or wear equipment, protective devices or clothing that the employer requires to be used or worn in a manner that will not endanger the client, themselves or another employee.
- Report immediately to the employer or supervisor the absence of or defect in any equipment or protective device of which the employee is aware and which may endanger the client, themselves or another employee.
- Ensure that they do not engage in any prank, contest, and feat of strength, unnecessary running or rough and boisterous conduct.
The successful candidate will have the following:
Qualifications/Skills:
- Effective interpersonal and communication skills to deal with customers
- High energy level with an excellent attitude- smile easily
- Attention to detail
- Completion of Secondary education
- Valid driver’s license and clear driver’s abstract
- OMVIC sales license in good standing (or willingness to obtain)
- Computer proficiency: IPad/ tablet
- Customer focused- able to create and maintain customer relationships
- Ability to work in a fast-paced environment and ensure attention to detail
- Maintain professional business attire and appearance
- Follow delivery from point of sale all the way through delivery
- Toyota Technology Expert Certification
Education & Qualification
- Minimum High School Diploma
Experience
- 1-2 years’ minimum experience
Language
- Fluent in English, oral and written
- Bilingualism, an asset
Skills
- Mature personality and sound judgement skills
- To act in a professional and ethical manner at all times.
- To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation and open communication.
- Ensure that the Vision, Mission and Values of the Tony Graham Automotive Group are upheld in all duties and interactions.
Working Conditions:
- Working indoors or outdoors in various weather conditions
- Heated/air-conditioned environment
- Driving required
- Standing, sitting (i.e. long periods or percentage of time spent on job for each)
- Minimal Lifting requirements
- Busy, hectic paced environment
Relationships with:
- Customers
- All Tony Graham departments
- Insurance Companies and Vendors
- General Public
Schedule:
Monday – Friday: 09:00 am – 04:00 pm Or 1:00 am - 08:00 pm
Alternate/rotating schedule. Hours may vary week to week and may include mornings, evenings, weekends, or holidays.
Pay Structure:
$17.60 per hour
Additional Pay:
Bonus Pay
How to apply?
Applications must be submitted to the Tony Graham Automotive Group, and all cover letters should be addressed to Azeem Khan, Recruitment Specialist (*[email protected]) Thank you for your interest. Only those selected for an interview will be contacted.*
Job Type: Full-time
Pay: $17.60 per hour
Application question(s):
- OMVIC Certification Required
Experience:
- Vehicle Delivery : 2 years (required)
Work Location: In person
