Ottawa, On Operational leader Jobs – 566 Openings This Week

Team Leader, CCS Operations
Medical Council Of Canada —Ottawa, ON
- $86,000–$97,000 a year
- Temporary
- Customer service
- English
- Windows
Quick apply
5d
Human Resources Manager
Caron Equipment Inc. —Ottawa, ON
- Full-time
- Microsoft Office
- Bachelor's
- Human resources
Executive Director
Canadian Federation of Medical Students —Ottawa, ON
- $80,000.00–$84,999.99 a year
- Full-time
- Bilingual
- Doctoral degree
- PMP
- Work from home
- Flexible schedule
Quick apply
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $100,000–$120,000 a year
- Full-time
- Remote
- Computer Science
- Sales
- ERP systems
Quick apply
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Service Operations Manager - RV Dealership
RV Canada —Ottawa, ON
- $72,000–$85,000 a year
- Full-time
- Management
- Mechanic experience
- Sales
- Disability insurance
- Dental care
Quick apply
7d
Territory Executive
Philip Morris International —Ottawa, ON
- From $75,816 a year
- Full-time
- Sales
- Salesforce
- Bachelor's
- Flexible schedule
Executive Chef
One Plate Catering & Event Managment —Ottawa, ON
- $72,000–$95,000 a year
- Weekends as needed
- Hospitality
- Inventory control
- Cooking
- Dental care
Quick apply
Procurement Specialist
Bloomex —Ottawa, ON
- $44,655.73–$54,999.00 a year
- Full-time
- Spanish
- Microsoft Excel
- Inventory management
Quick apply
Talent Acquisition Manager
Caivan Development Corporation —Ottawa, ON
- $100,000–$120,000 a year
- Full-time
- Analysis skills
- Bachelor's
- Travel
- Dental care
- Life insurance
Quick apply
Business Development Specialist - Utility Power
Graybar —Ontario
- $85,000–$95,000 a year
- Microsoft Excel
- Management
- Sales
- Profit sharing
- Disability insurance
Manager, Health & Safety (Bilingual)
Commissionaires —Nepean, ON
- From $100,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Paid time off
Quick apply
Live-in Superintendent
Le District Aylmer —Gatineau, QC
- $23–$30 an hour
- Full-time
- Schematics
- Maintenance
- English
Quick apply
21h
Wireless Retail Manager- Hull E
OSL Retail Services Inc —Hull, QC
- $55,000–$75,000 a year
- Part-time
- Heavy lifting
- Sales
- Merchandising
- Dental care
- Flexible schedule
Director of Finance
Stevenson & White —Ottawa, ON
- $110,000–$125,000 a year
- Hybrid work
- ERP systems
- Finance
- Business
Director of Operations
1728069 Ontario Ltd - Esso Gas Station —Ottawa, ON
- $45.50 an hour
- Full-time
- Microsoft Excel
- Team management
- POS
Quick apply
Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Full-time
- Bilingual
- CRM software
- Sales
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Dock and Door Service Technician- Senior Level
Crown Lift Trucks ULC —Ottawa, ON
- $35–$45 an hour
- Full-time
- Schematics
- Customer service
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Department Manager, Merchandise
Pro Hockey Life —Kanata, ON
- $38,800–$48,500 a year
- Full-time
- Supervising experience
- Organizational skills
- In-person
- Store discount
- Wellness program
Quick apply

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operational leader jobs near ottawa, on

Team Leader, CCS Operations

Medical Council Of Canada -
Ottawa, ON

Quick apply

Job details

Temporary | Full-time
$86,000–$97,000 a year
5 days ago

Qualifications

French
Customer service
English
Windows
Microsoft Office
Databases
Supervising experience
Quality assurance
College diploma
Business
Leadership
Communication skills
Office experience

Full job description

Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures that physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in an exceptional work environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Team Leader, CCS Operations

Full Time Temporary

1 vacancy

12-month contract

Ottawa, Ontario, Canada

Hybrid role

As a Team Leader, you’ll be at the heart of our Service Desk Operations (SDO). You’ll help create a positive, motivated environment where staff feel confident, supported, and empowered to deliver an exceptional experience to every customer.

Working closely with the Workforce Coordinator, you’ll set priorities, keep the team focused, and ensure everyone has what they need to meet goals and deadlines. You’ll also be the first point of contact when team members need advice or when escalations arise, offering clear direction and helping resolve issues with empathy and efficiency.

Partnering with the Manager of Operations, you’ll champion improvements to our processes and services, looking for ways to streamline workflows and enhance the customer journey. Your leadership will shape a culture of collaboration, continuous learning, and high-quality service that reflects the MCC’s values and commitment to excellence.

What you’ll do

Operational Performance & Planning

Monitor daily work output and volume levels in collaboration with the Workforce Team, the other Team Leader, and the Manager of Operations.
Set clear team performance goals aligned with organizational objectives.
Track, analyze, and report on key performance indicators (KPIs) to assess productivity and service quality.
Allocate resources and prioritize tasks based on existing or changing operational needs, in consultation with the Workforce Team and Manager of Operations.

Leadership, Coaching & Development

Provide effective leadership and direction to service agents, system support advisors, and trainers.
Manage performance through regular feedback, coaching, and clear expectation-setting.
Foster a culture of teamwork, accountability, and continuous improvement.
Oversee new employee training and support ongoing staff development, succession planning, and capability building alongside the other Team Leader.

Issue Management & Escalations

Act as the first point of contact for escalations and exceptions to standard processes (e.g., candidate/stakeholder enquiries, refund requests, system issues).
Consult with relevant staff to resolve issues promptly and escalate to the Manager of Operations when necessary.

Coordination & Collaboration

Assign and direct daily work in partnership with the Workforce Team.
Liaise with the other Team Leader, project leads, and internal stakeholders to coordinate activities, resolve operational challenges, and ensure consistent delivery of high-quality services.

What you need to succeed

Experience

3-5 years of supervisory and customer service experience preferred.
3 years experience leading teams, preferably in a customer service office environment.
Experience performing quality assurance.
Experience and/or knowledge with workforce management and KPI reporting.
Advanced practical experience working with various software internal and/or external applications, and databases including and not restricted to Windows Operating System and MS Office Suite.

Technical Skills

Strong technical skills using various software applications and internal databases.
Excellent communication skills, verbal and written

Competencies

Proven ability to lead and develop teams.
Lead diverse groups to achieve results within deadlines.
Motivate and inspire team members to reach performance targets.
Strong interpersonal, coaching, and leadership skills.
Build positive relationships with direct reports and colleagues.
Make sound decisions and exercise good judgment.
Excellent analytical and problem-solving abilities.
Effectively manage and resolve conflicts.
Handle multiple tasks with competing deadlines and urgency.

Education

College Diploma in Business or related field and/or extensive experience in a related field

Language

Advanced oral and written skills in English are required, with oral and written skills in French considered a strong asset

The perks

A defined benefit pension plan
A company-paid holiday closure in December – our gift to you!
A 35-hour work week
Compressed and telework programs
Free onsite parking - any day, any time
Free virtual Mobility and Strength & Conditioning, Zumba and Yoga classes

Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.

AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.

Quick apply

Refine Your Search

operational leader jobs in ottawa, on

Team Leader, CCS Operations

Human Resources Manager

Executive Director

NetSuite Service Delivery Consultant

Department Manager, Food Services- Northern Canada 16175321

Service Operations Manager - RV Dealership

Territory Executive

Executive Chef

Procurement Specialist

Talent Acquisition Manager

Business Development Specialist - Utility Power

Manager, Health & Safety (Bilingual)

Live-in Superintendent

Wireless Retail Manager- Hull E

Director of Finance

Director of Operations

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

Director of Patient Care, Fort Albany, ON

Dock and Door Service Technician- Senior Level

Department Manager, Merchandise

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