Support Team Member
Social Restaurant + Lounge | Ottawa, ON
Social Restaurant + Lounge is looking for an outgoing, polished, and hospitality-driven individual to join our Support Team.
At Social, our Support role is a combination of hosting and server assistance. Support team members are an important part of both the guest experience and the flow of service — welcoming guests at the door, managing reservations and seating, assisting servers on the floor, and helping ensure every guest feels genuinely looked after from the moment they arrive until they leave.
We’re looking for someone who is charismatic, confident, hardworking, and naturally good with people. Someone who understands that great hospitality isn't just about completing tasks — it's about noticing people, anticipating what they need, and finding small opportunities to make their day better.
What You'll Do
As a member of our Support Team, your responsibilities will vary depending on the needs of the restaurant and the shift.
At the door, you will:
- Warmly welcome guests and set the tone for their experience at Social
- Manage reservations, guest information, waitlists, and table assignments using OpenTable
- Coordinate seating and table availability with servers and management
- Answer phones and assist with reservation inquiries and guest requests
- Recognize returning guests and pay attention to guest preferences and special occasions
- Communicate confidently and professionally with guests, including during busy periods or when managing wait times
- Help create an organized, welcoming, and polished arrival experience
On the floor, you will:
- Work alongside servers and bartenders to help deliver smooth, attentive service
- Assist with running food and beverages
- Clear, reset, and prepare tables efficiently between guests
- Maintain water service and assist with other guest needs throughout their experience
- Keep dining areas clean, organized, and ready for service
- Communicate guest requests and important information to the appropriate team members
- Anticipate what servers, guests, and the restaurant need rather than waiting to be asked
- Jump in wherever needed to keep service moving
Who We're Looking For
Previous experience in an upscale, fine dining, or polished full-service restaurant environment is strongly preferred.
Experience with OpenTable is also highly valued, as reservation and table management are an important part of the role.
Beyond experience, we're looking for the right personality.
You should be someone who:
- Is outgoing, charismatic, and comfortable talking to people
- Genuinely enjoys hospitality and making others feel welcome
- Takes pride in creating memorable guest experiences
- Is confident interacting with a wide range of guests
- Can read a room and adjust your approach accordingly
- Works with urgency while remaining calm and composed
- Notices details and takes initiative
- Understands the importance of teamwork in a busy restaurant
- Is dependable, organized, and professional
- Is comfortable moving between guest-facing responsibilities at the door and hands-on support responsibilities on the floor
Availability
Schedule flexibility is important for this position.
We are specifically looking for someone with availability to work a combination of daytime and evening shifts, including weekends.
Because our Support Team works across different areas of the restaurant, we're looking for someone who is adaptable and comfortable taking on different responsibilities from one shift to the next.
About Social
Social Restaurant + Lounge is an upscale restaurant located in Ottawa's ByWard Market. We believe exceptional hospitality comes from genuine human connection, attention to detail, and a team that takes pride in creating great experiences.
For us, hospitality can be as simple as remembering a returning guest, recognizing a special occasion, noticing when someone needs something before they ask, or taking an extra moment to make someone feel welcome.
We're looking for someone who shares that mindset.
If you're outgoing, dependable, experienced in upscale hospitality, and genuinely enjoy making people's days better, we'd love to meet you.
Pay: $17.60 per hour
Benefits:
- Discounted or free food
- Flexible schedule
Work Location: In person
