Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change.
Payments Canada — where our country connects: Payments Canada — Who we are
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
The Lead, Financial Crime, will be part of the Payments Products team that plays a critical role in advancing Payments Canada’s objective to shape the future of payments and ensure a trusted and secure payment system with central services that enable Participants to outmaneuver fraud perpetrators. The incumbent will own and manage key activities including developing financial crimes roadmaps, coordinating, analyzing and executing on Financial Crimes work packages for the payment rails. This role will collaborate closely with Payment Canada’s Transform, Delivery, Run pillars as well as other cross-functional groups, to provide detailed knowledge of market conditions needed to ensure that necessary features, functionality and supporting structures are in place.
| A day in the life
Your responsibilities as the Lead, Financial Crime will include but are not limited to:
- Lead as the Product and Business Owner for financial crimes & Fraud Services, ensuring that all roadmap capabilities are fully qualified, business-cased, elaborated, and implemented in alignment with the needs of both internal and external stakeholders. This role requires a proactive, independent, and collaborative individual who can thrive in a fast-paced, dynamic environment while driving key initiatives to success.
- Provide business owner input into the central fraud services vision, roadmap, requirements and release plan.
- Serve as the subject matter expert and trusted advisor to their Director on all aspects of fraud management, providing strategic insights and guidance on best-of-breed product management capabilities to drive continuous improvement and innovation.
- Synthesize member, regulator and internal stakeholder’s insights, and translate into problem statements, goal statements for solution identification.
- Develop control journey flows, analyze quantitative and qualitative data, develop business requirements.
- Build solid relationships with key stakeholders throughout Payments Canada, in particular, the Member Fraud stakeholders, Industry Relations, Communications, Delivery, Operations, and Risk groups to achieve successful outcomes throughout the product life cycle.
- Manage internal and external interactions proactively by providing prompt responses to email inquiries, requests for meetings, management of meetings in a timely manner.
- Identify and execute on opportunities to improve processes and/or reporting.
- Provide regular status updates on ongoing files, action points, etc.
- Support ad-hoc tasks and projects as required.
Strategy & Business
- Support the elaboration of roadmap and development into corporate planning business case for central fraud services.
- Take responsibility for the central fraud services product, making strategic decisions and confidently overseeing the development of the product throughout its life cycle (i.e., idea generation to market research, delivery oversight and post-launch analysis).
- Research and document pre-discovery / discovery phase initiative(s) for prioritization to fraud services roadmap.
- Own the end-to-end process of resolving complex business issues.
- Drive product strategy and big-picture thinking with limited direction from senior resources.
- Provide thought leadership and keep current on emerging trends and developments.
Analysis & Research
- Own large to complex risks, issues, actions and implement decisions from meetings.
- Conduct data analysis and produce meaningful insights from research data.
- Develop financial crimes capabilities and user journey flows.
- Analyze industry fraud data, identify emerging fraud trends and concerns.
- Develop options for further research that drive industry change.
- Review product designs for financial crimes support, user experience and provide feedback to development/engineering teams.
- Collaborate with engineering and operational teams to improve user flows.
- Lead development of user tips, tools and guides to facilitate positive user experience.
- Analyze and resolve issues and recommend improvements.
- Develop deep product usage insights to guide the roadmap.
Relationship Management
- Manage stakeholder (member, vendor, regulator, internal cross functional teams) interactions proactively.
- Establish and maintain ongoing relationships with internal departments, members, regulators, vendors.
- Engage independently with internal stakeholders (working level and executives), members, regulators, solution providers (i.e., vendors), and third party collaborators.
- Manage vendor relationships and support compliance to Service Level Agreements
Leadership
- Establish product management discipline by providing thought leadership and drafting appropriate processes, procedures, and workflows.
- Mentor and assist junior resources within the Product Management team.
- Provide thought leadership and keep current on emerging trends.
Technical Competencies
- In-depth understanding of fraud mitigation tools, techniques and end-user interactions.
- Excellent presentation development skills.
- Business acumen related to the Financial Services and payments industry.
- Ability to develop user journey flows and write comprehensive descriptions of requirements.
- Has technical acumen with experience in digital, payment and financial technologies.
- Experience in using various product management and delivery tools.
Personal Competencies
- Critical reasoning and analytical thinking.
- Embraces complex and ambiguous situations and can think creatively and understand multiple aspects and impacts of policy.
- High degree of self-direction and results orientation.
- Excellent verbal and written communication skills, with ability to effectively communicate complex concepts to peers, executive, external partners, ecosystem users and regulators.
- Able to build effective working relationships across internal and external stakeholders.
- Excellent leadership and ability to mentor team members.
- Commitment to continuous learning and skills development.
| What you need to be successful
- Undergraduate degree in Business, Economics, Math or related discipline.
- Minimum of seven (7) to ten (10) years of progressive work experience in financial crimes, fraud management, risk management, and/or business analysis preferably in the financial sector.
- Experience in Product Development and Product Management disciplines, including Stage Gate is a preferred asset.
- Knowledge of payments and financial crime / anti-money laundering is considered an asset.
- Knowledge of anti-money laundering detection and investigations is an asset.
- Ability to effectively bridge cross-functional teams, and vendor teams to ensure successful delivery of the defined output.
- Ability to solve complex problems requiring cross organization strategy alignment.
- Ability to manage uncertainty and synthesis of available information on fraud experiences, discern appropriate options and support a recommended path.
- Experience with developing and promoting financial crimes strategies.
- Experience showing leadership and managing ambiguity.
- Experience in liaising with internal and external stakeholders at all levels.
- Accreditation or enrollment in a fraud risk management certification including CFE, CRM, CFCI or CAMS.
- Experience working in an Agile environment is an asset.
- Experience working in a matrix environment is a strong asset.
- Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.
| Salary range
Our target starting rate for this role is $119,850 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.
Please submit your application by July 24, 2026.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing
[email protected].
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
