City: Ottawa
Salary: $100,000.00+/yr
Added: August 31, 2026
Bilingual Director, Member Experience & Engagement - Permanent - 19363
About the Opportunity
LRO Staffing is partnering with a well-established national membership-based organization to recruit a Bilingual Director, Member Experience & Engagement for a full-time, permanent opportunity in Ottawa. This is a senior leadership role offering an exciting opportunity for an experienced communications, membership, engagement, events, or stakeholder relations professional to make a meaningful impact within a respected national organization.
Reporting to the Chief Operating Officer, the successful candidate will provide strategic and operational leadership across member experience, engagement, communications, events, sponsorships, and stakeholder relationships. The Director will lead a team of 4–5 staff and play a key role in strengthening the organization's overall membership value proposition.
Duties include but are not limited to:
Provide strategic leadership and oversight of the membership lifecycle, including recruitment, onboarding, renewal, engagement, and retention
Develop and monitor member engagement, satisfaction, participation, and service performance indicators
Advise senior leadership on member engagement, communications, stakeholder relationships, sponsorships, and emerging opportunities
Lead the development and implementation of strategic communications plans, ensuring consistent messaging across channels and alignment with organizational priorities
Oversee the planning and delivery of member-facing events and programming, including signature, virtual, hybrid, and in-person events
Ensure events and engagement initiatives strengthen member value and support relationship-building
Lead the ongoing development and communication of the organization's value proposition
Identify opportunities to modernize member engagement, communications, and service delivery through emerging technologies, digital tools, and process improvements
Lead the identification, development, and securing of sponsorship opportunities
Support executive-led partnerships through planning, coordination, follow-up, and relationship management
Develop and maintain strong relationships with members, sponsors, partners, stakeholders, consultants, and service providers
Establish and oversee service standards for member inquiries, registrations, renewals, and other member services
Collaborate across the organization to strengthen membership workflows and the effective use of member data and systems
Lead, mentor, and develop a team of 4–5 staff responsible for member services, events, communications, sponsorships, and engagement
Set clear goals and priorities, manage performance, provide coaching, and support professional development
Coordinate staff, volunteers, partners, and temporary workers during major events and engagement activities
Support hiring and performance management activities in accordance with organizational policies
Manage multiple priorities and initiatives in a fast-paced environment where priorities may shift
Travel nationally approximately 3–4 times per year, as required
About You
The successful candidate will have the following:
Post-secondary degree or diploma in Communications, Public Relations, Event Management, Business Administration, Marketing, Stakeholder Engagement, or a related discipline, or an equivalent combination of education and experience
Minimum 5 years of progressively responsible experience in member experience, stakeholder engagement, strategic communications, event management, sponsorships, or a related field, including senior management or director-level experience
Experience within a not-for-profit, association, membership-based, public sector, or similarly complex stakeholder environment
Demonstrated experience developing and executing strategic communications plans
Strong experience leading complex events and engagement initiatives involving high-profile participants
Demonstrated experience leading, mentoring, and developing staff
Experience advising or supporting senior leaders and working with high-profile stakeholders
Strong strategic thinking and the ability to translate organizational strategy into actionable initiatives
Exceptional interpersonal and relationship-building skills
Strong judgment, discretion, problem-solving, and decision-making abilities
Experience developing or improving member, client, or stakeholder experience strategies is an asset
Experience managing external consultants, contractors, vendors, and service providers is an asset
Experience managing budgets and resources is an asset
Experience identifying and securing sponsorship opportunities is an asset
Bilingualism in English and French, both written and verbal, is mandatory
Proficiency with Microsoft 365 and digital communications, event management, and virtual platforms such as Zoom, Teams, and Pheedloop
Experience with CRM systems, particularly Dynamics 365, is an asset
Adaptable and comfortable managing multiple concurrent priorities and changing operational demands
About the Job
Location: Ottawa, ON
Work Arrangement: Hybrid – minimum 3 days per week in office, with flexibility for remote work based on operational needs
Hours: 37.5 hours per week, Monday to Friday. Occasional evening and weekend availability required during major events
Salary: $100,000 to $140,000 annually
Benefits: Comprehensive total compensation package following successful completion of a 180-working-day probationary period, including Sun Life healthcare and drug coverage, 6% employer pension contributions, three weeks' vacation, 15 sick days, five paid family responsibility days, professional development opportunities, and a peer recognition program with gift card rewards
LROLES
How to Apply
Please apply by clicking the “” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to
[email protected]. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19363.
LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
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