Ottawa On Emergency dispatcher Jobs – 2 Openings This Week

Roll Off Service Dispatcher
R.W. Tomlinson —Nepean, ON
- $60,000–$80,000 a year
- Overtime
- Microsoft Office
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc. —Ottawa, ON
- $20–$30 an hour
- Weekends only
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
Quick apply

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Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc. —Ottawa, ON
Create and complete work order requests on all incoming calls and email requests. Build and develop solid relationships with customers, dispatchers and…
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Dispatcher - Mobility Plus
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Gravity Plumbing and Heating —Lindsay, ON
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Roll Off Service Dispatcher

R.W. Tomlinson -
Nepean, ON

Quick apply

Job details

Permanent
$60,000–$80,000 a year

Qualifications

Roll off truck
Logistics
Microsoft Office
Communication skills

Full job description

Roll Off Service Dispatcher

Company: Tomlinson Environmental Services
Location: Ottawa, ON
Employment Type: Full-Time
Reports To: Operations Manager / Route Supervisor

DUTIES & RESPONSIBILITIES:

The Roll Off Service Dispatcher coordinates daily roll off service activity to ensure safe, efficient, and reliable customer service. This role is the central communication point between drivers, route supervisors, customer service, sales, maintenance, scale operations, and management. The dispatcher is responsible for building practical daily route plans, monitoring progress throughout the day, and adjusting quickly to real-time changes such as customer requests, blocked access, equipment issues, traffic, disposal delays, weather, and urgent service needs.

The successful candidate will be organized, calm under pressure, and focused on clear communication, route efficiency, customer service, and team coordination. This position plays a key role in optimizing fleet utilization, reducing unnecessary travel and downtime, and ensuring service commitments are completed accurately and on time.

REQUIREMENTS:

KEY RESPONSIBILITIES

Coordinate daily roll off service activity, including scheduled hauls, bin exchanges, deliveries, removals, emergency service, and customer-requested changes.

Build, review, and adjust daily route plans to make effective use of drivers, trucks, disposal locations, customer time windows, and available equipment.

Sequence work to reduce unnecessary mileage, empty travel, wait time, overtime, and missed service.

Monitor route progress throughout the day and take corrective action when delays, conflicts, or service risks arise.

Act as the primary communication hub for roll off service activity, ensuring drivers, supervisors, customer service, sales, maintenance, scale staff, and management receive timely and accurate information.

Maintain regular communication with drivers regarding route changes, customer instructions, delays, safety concerns, and end-of-day priorities.

Provide customer service and sales with realistic service timelines, delay updates, and confirmation of completed or rescheduled work.

Escalate issues promptly when service commitments, customer relationships, safety, or operational efficiency may be affected.

Use dispatch systems, routing tools, GPS information, driver feedback, and operational judgment to improve route efficiency.

Re-optimize routes in real time when priorities change, including same-day requests, cancellations, blocked bins, breakdowns, disposal delays, weather impacts, or staffing changes.

Balance customer urgency with safety, operational efficiency, legal driving requirements, and available fleet capacity.

Identify recurring route inefficiencies, delays, disposal bottlenecks, or customer access issues and recommend practical improvements.

CUSTOMER SERVICE, DOCUMENTATION, AND SAFETY

Work with customer service to support accurate scheduling, service confirmations, missed service resolution, and customer follow-up.

Document service exceptions, blocked access, delays, route changes, customer instructions, and other relevant information accurately in the operating system.

Coordinate with maintenance and supervisors regarding truck availability, equipment defects, breakdowns, and service coverage impacts.

Support safe dispatching by considering driver hours, truck condition, site conditions, traffic, weather, access, and disposal requirements.

QUALIFICATIONS

Previous experience in dispatch, logistics, transportation, waste management, construction, or a similar fast-paced operational environment is preferred.

Strong communication skills with the ability to interact professionally with drivers, supervisors, customer service, sales, maintenance, scale staff, and customers.

Ability to prioritize competing demands, make timely decisions, and remain calm under pressure.

Strong problem-solving skills with the ability to adjust plans quickly as conditions change throughout the day.

Experience with routing, dispatch, GPS, AMCS, or similar operational systems is an asset.

Good geographic knowledge of Ottawa and surrounding service areas is an asset.

Strong attention to detail, accurate documentation skills, and proficiency with Microsoft Office and general computer systems.

CORE COMPETENCIES

Communication: Keeps all team members informed with clear, timely, and practical updates.

Planning and Optimization: Builds efficient service plans that account for resources, geography, customer needs, and disposal options.

Adaptability: Responds effectively to changing priorities, unexpected issues, and real-time operational disruptions.

Teamwork: Works collaboratively with drivers, supervisors, customer service, sales, maintenance, scale staff, and management.

Accountability: Takes ownership of service coordination, documentation accuracy, and follow-through.

WORKING CONDITIONS

Office-based role in a fast-paced dispatch environment with frequent phone, radio, email, and system-based communication.

Requires the ability to manage competing priorities and make decisions under time pressure.

May require occasional early morning, extended day, weekend, holiday, or on-call support depending on operational needs.

COMPENSATION

The expected range for this position is $60,000 - $80,000. Placement within the range is dependent on a variety of factors including qualifications and experience.

TOMLINSON OFFERS:

Competitive wages
Bonus programs
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs

The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.

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