Job Title: Service Technician
Company: Tartan Homes
Reports to: Customer Service Manager
Salary Range: $32.82/hr - $34.56/hr
Location: Various Locations in the Ottawa/Russell area
Vacancy Status: This is an active job opening. Tartan Homes is actively hiring for this position.
About Us
Tartan is an Ottawa new home builder that has been building in communities across Canada’s capital for more than 50 years. Tartan homes are built better, look better, and live better - setting them apart from other builders. With high-quality finishes, standard finished basements and more, it’s no wonder Tartan Homes are in a class all their own!
As part of the Taggart Group, Tartan is a proud, family-owned business benefiting from long-standing stability and continued growth, offering a variety of opportunities for those looking to get hands-on experience and build a lasting career.
At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.
Building integrity, quality, and community together.
About this Role
The Service Technician is responsible for providing high-quality repairs and exceptional customer service in occupied Tartan homes. This role requires the timely resolution of deficiencies while maintaining a professional, customer-focused approach when interacting with homeowners, employees, managers, trades, and community members. All duties and responsibilities must be carried out in a manner that reflects Tartan's vision, values, and commitment to quality, while adhering to all company policies, procedures, and safety standards.
Key Responsibilities
- Provide exceptional customer service by meeting and interacting with homeowners daily in a manner consistent with Tartan's customer service standards.
- Perform a wide range of residential repair and maintenance work with minimal to no supervision, including drywall installation and repair, insulation, painting, framing, soffit and fascia repairs, ceramic tile work, lighting, railings, and general carpentry.
- Independently repair cracks and defects in drywall and plaster surfaces, including patching, sanding, and finishing to a professional standard.
- Identify construction deficiencies, assess repair requirements, and recommend effective solutions to management.
- Complete service repairs identified through Pre-Delivery Inspections (PDI), 30-Day, and Year-End warranty work orders.
- Ensure all repairs are completed in accordance with Tartan quality standards, warranty obligations, and homeowner expectations.
- Perform deficiency repairs identified by Site Superintendents prior to homeowner possession.
- Accurately update work orders and ensure homeowners acknowledge completed work through sign-off procedures.
- Keep homeowners informed of repair progress and service timelines throughout each service visit.
- Proactively communicate unresolved issues, additional repair requirements, or requests for support to the Service Manager.
- Prepare and submit detailed service reports documenting completed work and outstanding items.
- Collaborate with Construction Managers, Site Superintendents, and the Service Manager to review recurring issues and develop corrective action plans.
- Conduct regular site visits to remain informed of construction progress and identify potential service concerns.
- Act as a liaison between homeowners and the Construction and Service departments, ensuring timely follow-up and communication.
- Respond promptly to emergency service requests, including water penetration, plumbing leaks, heating failures, and other urgent homeowner concerns.
- Troubleshoot service issues, determine appropriate corrective actions, and perform repairs as required.
- Provide guidance, mentorship, and technical support to Labourers, Carpenters, and other Service Technicians.
- Support the broader Construction and Service teams by assisting with additional duties as required.
- Perform other related duties as assigned.
Education and Experience Requirements
- Minimum of three to five (3-5) years of experience in the residential homebuilding industry, preferably with a large residential builder.
- Red Seal Certification in a relevant trade is considered a strong asset.
- Previous experience as a Service Technician, including direct interaction with homeowners and customers, is preferred.
- Strong customer service and relationship-building skills with the ability to interact professionally with homeowners, trades, colleagues, and contractors.
- Demonstrated ability to diagnose issues, evaluate solutions, and resolve problems effectively and independently.
- Proven ability to manage multiple tasks and competing priorities while maintaining a positive, flexible, and professional approach.
- Strong organizational and time-management skills, with the ability to work independently and meet established deadlines.
- Excellent attention to detail and commitment to quality workmanship.
- Ability to follow established procedures, instructions, schedules, and changing priorities.
- Self-motivated with the ability to work independently and as part of a team.
- Ability to prepare and submit clear and concise written reports.
- Strong verbal and written communication skills in English.
- Proficiency in the safe operation of hand tools, power tools, and construction-related equipment.
- Physical capability to perform the demands of the position, including climbing ladders, accessing attics and roofs, and working in various weather conditions.
- Ability to regularly lift, carry, push, and pull materials weighing up to 40 lbs.
- Valid driver's licence reliable transportation, with the ability to travel between construction sites and homeowner service appointments throughout the day.
Physical Demands and Work Environment
- Work in a fast-paced environment supporting multiple homeowners, construction sites, and service requests with competing priorities and deadlines.
- Frequently stand, walk, bend, kneel, climb, and perform physically demanding tasks throughout the workday.
- Perform manual labour requiring the ability to lift, carry, push, pull, and manipulate materials and equipment weighing up to 80 lbs.
- Work safely in active residential construction environments with exposure to typical construction-related hazards.
- Required to wear and maintain appropriate Personal Protective Equipment (PPE), including hard hats, safety boots, safety glasses, and other equipment as required.
- May be required to work outdoors in varying weather conditions.
- Flexibility to work overtime or respond to emergency service situations when required.
- Ability to travel and work at multiple sites and locations throughout the division.
Accommodation Requests
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.
In accordance with Accessibility for Ontarians with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to [email protected] with your request.
Thank You for Considering Tartan Homes
Thank you for your interest in joining Tartan Homes. We appreciate every application, but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Tartan Homes and are not eligible for compensation. AI may be used to screen and assess candidates.
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