Ottawa On Guest service agent Jobs – 19 Openings This Week

Guest Services Agent - Fairfield by Marriott
Bona Hospitality —Ottawa, ON
- $22.87 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- Dental care
Quick apply
1h
Guest Service Agent
InnVest Hotels GP Ltd —Ottawa, ON
- $26 an hour
- Overtime
- Hotel
- High school diploma or GED
- Cashiering
Quick apply
Guest Services Agent
Alt —Ottawa, ON
- $21.93 an hour
- Part-time
- Hotel
- Front desk
- Computer skills
Quick apply
Guest Services Agent
Germain Hotels —Ottawa, ON
- $21.93 an hour
- Hotel
- Front desk
- Computer skills
Quick apply
Guest Service Agent (Full Time)
AC Marriott Ottawa —Ottawa, ON
- From $23.99 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- Store discount
- Wellness program
Quick apply
13d
Night Auditor/Front Desk Agent
Holiday Inn Ottawa East —Ottawa, ON
- $22.62 an hour
- Weekends as needed
- Basic math
- Hotel
- Math
Quick apply
1d
Reservations Agent
DoubleTree by Hilton Downtown Ottawa —Ottawa, ON
- $25.35–$26.78 an hour
- Full-time
- Hospitality
- English
- Hotel
- Paid time off
- Life insurance
Quick apply
Guest Service Agent (Reception)
Tommy Gun's Original Barbershop —Ottawa, ON
- From $18 an hour
- Part-time
- Customer service
- Front desk
- In-person
- Dental care
- Paid time off
Quick apply
1d
Guest Service Agent (Reception)
Tommy Gun's Original Barbershop - Stittsville —Stittsville, ON
- From $18 an hour
- Part-time
- Customer service
- Front desk
- In-person
- Dental care
- Paid time off
Quick apply
1d
Contact center Agent
Groupe Nordik —Gatineau, QC
- $21.94 an hour
- Full-time
- English
- High school diploma or GED
- Guest services
Quick apply
Guest Service Agent Part-time Fairfield Kanata
Silver Hotel Group —Ottawa, ON
- $20.16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
Guest Service Agent Part-time TPS Kanata
Silver Hotel Group —Ottawa, ON
- $20.05 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Quick apply
Customer Service Agent
Great Canadian Bungee —Chelsea, QC
- $17.00–$20.50 an hour
- Part-time
- Google Suite
- English
- Front desk
Quick apply
Part-Time Leasing Agent (12 Month Contract)
Centurion Asset Management Inc. —Ottawa, ON
- $29 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Quick apply
Front Desk Agent -Night Auditor
Best Western Plus Ottawa City Centre —Ottawa, ON
- $19.50–$20.50 an hour
- Full-time
- Hotel
- Front desk
- In-person
Quick apply
Front Desk Agent/Night Auditor
EconoLodge Downtown Ottawa —Ottawa, ON
- From $18 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply
10d
Office Administrator & Executive Assistant
Marshall Canada Holdings Inc. —Ottawa, ON
- $60,000–$70,000 a year
- Monday to Friday
- Word processing
- Databases
- Administrative experience
7d
Bilingual Royal Service Agent (Part-Time)
FAIRMONT —Ottawa, ON
- $25.57 an hour
- Part-time
- Hotel
- Phone etiquette
Quick apply

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Guest Services Agent - Fairfield by Marriott

Bona Hospitality -
Ottawa, ON

Quick apply

Job details

Full-time
$22.87 an hour
1 hour ago

Qualifications

French
Hospitality
Customer service
Employee relations
English
Complaint handling
High school diploma or GED
Cashiering
Client services
Hospitality Management
Customer service orientation
POS
Front desk
Public relations
Guest services
Phone etiquette
Business
Standard operating procedures (SOPs)
Guest issue resolution
Team coordination

Full job description

JOB SUMMARY

To work with the Front Office Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards while striving towards total guest satisfaction. Ensure that front desk operations are working in a professional manner at all times. To assist the Front Office Manager & Supervisors in all areas to ensure a correct and smoothly operating department.

The Guest Service Agent is responsible for ensuring guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system. Achieve goals that support the overall company’s objectives while developing and building relationships. The Guest Service Agent is responsible for providing professional and friendly service for guests and ensuring that all front-line operations run smoothly.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

· Personally demonstrating a commitment to guest service in responding promptly to guests’ needs/complaints.

· Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

· Maintaining Guest Service as the driving philosophy of the hotel.

· To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

· To bring urgent matters to the attention of the Front Office Manager, Supervisor, General Manager, Assistant General Manager.

· To maintain standards of punctuality.

· To attend meetings as requested and to recognize the importance of contributing new ideas and initiatives to the overall success of the operations.

· To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problems or situations.

· To work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve standards and in conjunction with company policies.

· To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.

· Ability to operate the system manually.

· Attend staff meetings.

· Responsible for ensuring full compliance with protocols and procedures related to any front office operations and emergencies on an ongoing basis.

· Up to date on best guests and Marriott Reward members.

· Checks cleanliness of lobby and public areas and proper lighting.

· Check arrivals (daily and weekly) and prepare and check VIP arrivals following up with other departments as needed.

· Follow up with No-Shows.

· Co-ordinates and communicates with affected departments for out-of-order rooms, late check-outs, stay-overs, early arrivals, etc., in order to maintain Front Office functions properly and ensure guest satisfaction.

· Answer guest's inquiries, make reservations, process Market purchases, update folios, ensure proper postings and attend to the needs of the guests.

· Promotes and maintains good public relations.

· Motivates and maintains good staff relations.

· Adheres to hotel policies

· Follows up on credit check report.

· To bring forward any concerns to Supervisors, Front Office Manager, Assistant General Manager.

· Adheres to and ensures a neat appearance, as well as proper and appropriate attitude and behaviour.

· Monitors the current status of coupons, discounts, and other promotional programs.

· Remain up to date on all interfaced systems (EDC, phones, movies, key systems)

· Monitors the current status of coupons, discounts, and other promotional programs.

· Knows how to operate PMS, POS and other front-office equipment and interfaces.

· Ensure issued front desk floats are correct at all times

· Be aware of what is happening at the hotel and surrounding area for the week;

· Regularly review physical and reservation inventory;

· Ensure shift checklists are accurately completed

· Update and follow through with other departments concerning guest requests;

· Be aware of and maintain all Standard Operating Procedures of the Front Desk functions.

· Other tasks as required

Minimum Qualifications

· Bilingualism (French & English) preferred

· Must have a minimum of 6-12 months customer service experience

· Possess a strong commitment to delivering exceptional guest service

· Ability to respond professionally and empathically to guest concerns/complaints

· To respond promptly to guest needs & follow through effectively

· Cash handling experience

· Demonstrate professional telephone etiquette at all times

· Considerate of guest security

· Adhere to all Company, hotel & departmental policies & SOPs

· Team player/collaborator

· Ability to respond quickly in a dynamic & changing environment

· Must have the ability to communicate verbally & in writing in a professional manner to guests and staff

· Must have the ability to express themselves diplomatically with staff and guests

· Must be able to work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve and maintain standards.

· Must demonstrate the ability to independently solve problems

· Must be able to work & concentrate in a high volume area

· Must be efficient, well-organized and able to handle multiple tasks

· Strong follow-through abilities

· Must have an energetic, positive approach and attitude to work

· Take initiative in all facets

· Hospitality driven

· Must be familiar with the surrounding area and events

· Have knowledge of hotel fire and safety procedures.

· Must be able to stand & walk for a minimum of 8hr time period

Education Requirements

· General Education Diploma (GED) or equivalent.

· Degree in hospitality management, business administration, or a related field is an asset.

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at [email protected].

#BonaHiring

Job Type: Full-time

Pay: $22.87 per hour

Benefits:

Dental care
Extended health care
On-site parking

Education:

Secondary School (preferred)

Experience:

Customer service: 2 years (preferred)
Hospitality: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in ottawa on

Guest Services Agent - Fairfield by Marriott

Guest Service Agent

Guest Services Agent

Guest Services Agent

Guest Service Agent (Full Time)

Night Auditor/Front Desk Agent

Reservations Agent

Guest Service Agent (Reception)

Guest Service Agent (Reception)

Contact center Agent

Guest Service Agent Part-time Fairfield Kanata

Guest Service Agent Part-time TPS Kanata

Customer Service Agent

Part-Time Leasing Agent (12 Month Contract)

Front Desk Agent -Night Auditor

Front Desk Agent/Night Auditor

Office Administrator & Executive Assistant

Bilingual Royal Service Agent (Part-Time)

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