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Service Delivery Assistant - Bilingual (English/French)

Ministry of Labour, Immigration, Training and Skills Development
Ottawa, ON

Apply Now

Job details

Temporary
$28.14–$32.82 an hour
5 days ago

Qualifications

Bilingual
French
Customer service
Basic math
English
Administrative experience
Organizational skills
Clerical experience
Communication skills

Full job description

Back to search results

Apply By: Monday, July 27, 2026 11:59 pm EDT

Service Delivery Assistant - Bilingual (English/French)

Job ID:

245389

Posting status:

Open

Organization:

Ministry of Labour, Immigration, Training and Skills Development

Division:

Employment and Training Division / Ottawa Service Delivery

City:

Ottawa

Position(s) language:

Bilingual English/French

Job term:

1 Temporary - 12 months with the possibility of extension

Job code:

09OAD - Office Administration 09

Salary:

$28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Be part of work that supports Ontario's workforce.

Join a team that helps people access training, employment services, and skilled trades opportunities across Eastern Ontario. As a Service Delivery Assistant, you'll support exams, client service, and day-to-day operations that help communities and local economies thrive.

About the job

The Service Delivery Assistant supports employment and training services that help people build skills, find work, and access opportunities across Eastern Ontario. This role is part of a regional team that works with service providers, employers, and community partners to support strong local labour markets.

In this position, you help keep services running smoothly and fairly. You'll work in a busy, public facing environment, supporting clients in person, by phone, and by email. You support clients at key points in their journey, handle information and payments accurately, and provide reliable administrative support. Your work helps ensure programs and exams are delivered consistently, securely, and on time.

This role offers exposure to a range of administrative and customer service activities.

You will:

support a well-organized office environment by preparing complete documents, maintaining secure records, and helping clients understand next steps
provide clear and helpful information to clients, employers, and coworkers by explaining programs, requirements, and processes
review, enter, and update client and program information accurately, while protecting privacy and confidentiality
process payments and related paperwork, including fees, invoices, receipts, and deposits, and follow up when records do not match
prepare and organize letters, forms, simple reports, and files, and help keep supplies and materials up to date
work with coworkers and partners to support smooth, timely service delivery
manage more than one task at a time in a busy environment and adjust priorities as needed

To learn more about our programs, click here.

What you bring to the team

Mandatory requirements

You must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire.

You will be required to travel frequently.

Customer service and communication skills

You:

have experience helping people in person, over the phone, by email, or through online meetings
can explain information and next steps clearly using plain language
listen carefully, respond respectfully, and handle concerns calmly

Administrative and organizational skills

You:

have experience doing administrative or clerical work involving records, forms, or files
can organize your work, manage more than one task at a time, and learn new processes as needed
are comfortable using common office software to prepare letters, forms, and reports

Attention to detail and accuracy

You:

can review information to make sure it is complete and correct
notice errors or missing details and take steps to fix them
understand the importance of keeping information private and secure

Basic math and financial Skills

You:

can do basic math related to fees, payments, and records
have experience handling payments, receipts, or financial paperwork
can compare records and notice when amounts do not match

Judgement and working independently

You:

can follow clear steps and procedures to complete your work
handle routine situations and know when to ask questions or raise concerns
work independently while also contributing to a team

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
a comprehensive compensation and benefits package
base salary that aligns to market trends with performance-based pay and scheduled salary progression
tailored work arrangements, including opportunities like flex hours, self-funded leave and more
a modern, friendly and accessible physical work environment

Additional information:

Apply by:

Monday, July 27, 2026 11:59 pm EDT

Position details:

1 Bilingual English/French Temporary, duration up to 12 months, 347 Preston St, Ottawa, East Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Administrative and Support Services

Posted on:

Monday, July 13, 2026

Note:

This ad is also available in French.
About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
T-LB-245389/26

How to apply:

You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

Apply Now

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Service Delivery Assistant - Bilingual (English/French)

Law Clerk

Legal Claims Assistant II

Paralegal, Claims

In-House Legal Counsel II - Accident Benefits

In House Legal Counsel I

Senior Legal Counsel

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Med/Surge Registered Nurse – Immigration and Relocation to US sponsorship

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Service Delivery Assistant - Bilingual (English/French)

About the job

What you bring to the team

Mandatory requirements

Customer service and communication skills

Administrative and organizational skills

Attention to detail and accuracy

Basic math and financial Skills

Judgement and working independently

Don't meet every qualification?

How we support diversity, inclusion and accessibility

What we offer

Additional information:

How to apply:

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