:ON-Ottawa Clinical Employee Type:Full-Time Pay Rate From:$87,900 Pay Rate To:$109,900
:
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. Our company has been a recipient of Canada’s Best Managed Companies award since 2006 and is an Imagine Canada Caring Company, committed to the communities we serve. With locations across the country, including more than 80 home care offices, 11 pharmacies and over 100 community care clinics, Bayshore has more than 18,000 staff members and provides care to over 350,000 clients annually. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.
We're looking for a Registered Nurse (RN) to join our Home Care Nursing Programs team. This is an excellent opportunity to expand your experience, collaborate with a dedicated team, and contribute to exceptional client care.
The Director of Clinical Management (DCM), oversees all clinical activities delivered by the branch. The DCM is accountable to ensure implementation of effective management practices that promote professional and paraprofessional full scope of clinical practice to achieve excellence in the delivery of care and service to clients. The DCM will ensure compliance with internal and external standards of practice and provincial regulatory requirements. The DCM recruits and supervises Clinical Managers and oversees the recruitment and supervision of Field employees. The DCM leads the development and/or implementation of branch/location clinical programs and ensures consistent, appropriate, cost effective care by managing client’s needs, contract requirements, company policy compliance, and financial objectives.
DUTIES AND RESPONSIBILITIES
- Adhere to Bayshore Policies and Procedures.
- Participate and/or lead continuous quality improvement activities in keeping with the company's Quality Management System.
- Accountable to provide education and guidance that will support Clinical Managers in their oversight of clinical care and positive client and clinical outcomes including, holistic assessments, ongoing reassessments and management of professional and paraprofessional health care providers (HCPs).
- Visit clients as required to manage care and services and monitor client/ HCP matching to promote satisfaction, client safety, and positive outcomes.
- Responsible to ensure branch clinical competencies uphold inter-professional, client/patient-centered, goal-oriented care plans and advance high-quality, safe care, and positive health outcomes. This includes ongoing evaluation and identification of policy, process, and/or education needs.
- Lead the development, implementation, and evaluation of clinical programs and guide the implementation of a learning environment where evidence-based knowledge is translated via education to optimize the patient’s outcomes and experiences. This includes identifying learning needs and developing education plans and activities aimed at improving clinical knowledge, skills, and competencies and supporting the ongoing professional development of professional and paraprofessional staff.
- Support Clinical Managers in their supervision of professional and paraprofessional employees to ensure compliance with all federal and provincial legislated and regulatory standards of practice as well as company policies and procedures.
- Promote a healthy work environment that will lead to positive employee and client experiences.
- Provide constructive, timely, and ongoing feedback and performance management of Clinical Managers.
- Ensure the participation of Clinical Managers in internal and external education offerings such as Clinical, Quality, Health Informatics, and Privacy (CQ-HIP) webinars and ensure knowledge is disseminated to appropriate members of the team.
- Liaise with CQ-HIP on location support needs; escalate reportable practice concerns to CQ-HIP.
- Lead and provide mentorship to members of the clinical/administrative team while fostering Bayshore’s mentorship framework within the larger team.
- Lead the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
- Demonstrate knowledge of current/evidence-based best practices and standards according to the provincial regulatory bodies and liaise with the provincial regulatory bodies as required.
- Liaise with funders, government programs, case managers, and other members of the interdisciplinary care team as required.
- Manage human resources including the recruitment, selection, performance review and discipline of Managers of Clinical Practice, Nursing Supervisors and field staff as appropriate; interpret and implement relevant policies; assist with the recruitment and selection of Administrative and Supervisory employees as requested.
- Ensure Clinical Managers are monitoring and evaluating delegated tasks/transfer of authority to unregulated care providers as required.
- Lead the implementation of Modified Work Programs for Field employees.
- Lead the implementation of methods aimed at promotion and improvement of team engagement.
- Advance effective use of the electronic health record and uses data to improve clinical outcomes and practice standards.
- Participate in business development as appropriate; assist with the development of contractual agreements for client care and service as requested.
- Promote Bayshore HealthCare through participation in local healthcare or business committees as well as community events.
- Assume responsibility for specific Branch Office operations in the absence of the Area Director/Location Lead as appropriate.
- Ensure employees and clients have access to a clinician 24/7, as appropriate, and serve as the on-call nurse/clinician, as required.
- Participate in ongoing internal and/or external professional development and continuing education activities;.
- Monitors and facilitates the ongoing professional development of Clinical Managers including leadership, management, and clinical competency development.
- Lead and maintain privacy & confidentiality of client and corporate information, including appropriate digital/cybersecurity safeguards.
- Assist the Area Director with the development and writing of proposals and contractual agreements for service delivery.
- Assist the Area Director with the development, implementation and evaluation of the annual business and marketing plans; participate in marketing initiatives as appropriate.
- Complete all required weekly, monthly and annual reports and monitors branch reporting requirements.
- Complete other tasks as requested.
SAFETY RESPONSIBILITIES
- Comply with Bayshore’s Health and Safety policies and procedures, safe work practices and requirements, including but not limited to Infection Prevention & Control.
- Take reasonable care to work safely and carry out duties as to not cause accidental injury to self, fellow employees, or the general public.
- Monitor compliance with health and safety policies, procedures, and standards.
- Communicate all health and safety information including, but not limited to, policies, procedures, standards, hazards, hazard control and safe work practices.
- Participates in proactive Health & Safety activities while performing all duties.
- Immediately report all injuries, near misses or potential hazards to direct supervisor or alternate as appropriate.
- Always maintain and promote a safe working environment.
- Maintain awareness of role and participate in emergency response and/or drills a required.
- Review and maintain all workplace harassment and/or violence policies and expectations.
:
Education & Training
Registered Nurse, graduated from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; current registration with the provincial regulatory body. Additional training and certification such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP), deSouza and other specialty training would be an asset to this role; competencies will be dependent on funder and branch requirements.
Experience
At least five years of recent experience with progressive responsibility as a Manager of Clinical Practice or Manager, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to manage all aspects of human resources and integrate company policies and procedures; experience in business development is preferred.
Required Skills and Abilities
Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently; ability to work independently and effectively lead a high performing team; has demonstrated team-building skills; above average report writing and communication skills; commitment to continual learning; valid driver’s license and evidence of current CPR certification; solid knowledge of the principles and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation. Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support everyone’s purpose, potential and wellbeing.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes
