Ottawa On Insurance broker Jobs – 21 Openings This Week

Customer Service Coordinator
Services Financiers Affiliés / Affiliated Financial Services —Gatineau, QC
- $45,000–$50,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
17h
Licensed Insurance Broker (RIBO)
Chase Insurance Brokers Ltd. —Ontario
- $36,000–$70,000 a year
- Full-time
- Remote
- Sales
Quick apply
Customer Service Broker (Home, Auto & Marine Insurance)
OTIP Group of Companies (OTIP, Orbit, Curo) —Ottawa, ON
- $55,011–$75,583 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Claims Consultant, Specialty - Entertainment Property
Intact —Ottawa, ON
- $118,700–$145,100 a year
- Full-time
- Hybrid work
- Bachelor's
- Continuous improvement
- Travel
- Wellness program
17h
Junior Underwriter
Lions Gate Underwriting Agency —Ottawa, ON
- $67,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's
- Financial services
- Dental care
Quick apply
1d
Claims Consultant, Specialty - Property and Builder’s Risk
Intact —Ottawa, ON
- $118,700–$145,100 a year
- Full-time
- Hybrid work
- Bachelor's
- Continuous improvement
- Travel
- Wellness program
17h
Bilingual Mortgage Underwriter
Sequence Capital —Ontario
- $80,000–$100,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
- Dental care
- Paid time off
Quick apply
Remote - Mortgage Agent - Level I or II required
Guiding Star Mortgage Group —Ontario
- $1.00–$177,822.53 a year
- Full-time
- Remote
- Customer service
- English
- Financial services
- Work from home
- Flexible schedule
Quick apply
10d
Analyste I, Cautionnement
Intact —Ottawa, ON
- $64,100–$78,300 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Finance
- Wellness program
4d
Underwriter I or II, Surety
Intact —Ottawa, ON
- $64,100–$78,300 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Finance
- Employee stock purchase plan
4d
Residential Mortgage Specialist-Ontario
National Bank of Canada —Ottawa, ON
- Full-time
- Business development
- Bachelor's
- Business
- Wellness program
- Employee assistance program
Contracting Specialist
QUALIFIED FINANCIAL SERVICES —Ottawa, ON
- $48,000–$50,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Microsoft Office
- Dental care
Quick apply
4d
Account Executive
All-Risks Insurance Brokers Limited —Orleans, ON
- Sales
- English
- Presentation skills
Insurance Advisor - Sales - base salary + commission role
Cheep Insurance —Canada
- $31,500–$41,500 a year
- Full-time
- Remote
- Sales
- Customer service
- Microsoft Office
- Dental care
- Paid time off
Quick apply
14d
Underwriting Performance Manager
Groupe d'assurance South Western —Canada
- $110,000–$130,000 a year
- Remote
- Bilingual
- Management
- English
- Wellness program
- Disability insurance
Quick apply
Financial Planning and Analysis Manager
Groupe d'assurance South Western —Canada
- $110,000–$130,000 a year
- Contract
- Remote
- Bilingual
- Microsoft Excel
- ERP systems
- Wellness program
- Disability insurance
Quick apply

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Have a reliable vehicle or be prepared to bus a central schedule. At Windsor, we put much effort into improving techniques, time management skills and knowledge…
$20–$24 an hour
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Dental Front Desk Administrator
Confidential —Nepean, ON
Coordinate treatment plans and follow up with patients. Answer phones and respond to patient inquiries professionally. Dental office: 1 year (required).
$27–$35 an hour
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Personal Lines Broker - Account Manager
Birkett-Hassard Insurance Brokers —Stouffville, ON
Collaborate with producers and other team members to support business development and client retention. Stay informed on market trends, insurer guidelines, and…
$50,000–$75,000 a year
Quick apply
Insurance Account Manager, Personal Lines
NFP Corp —Uxbridge, ON
*RIBO License (Registered Insurance Brokers of Ontario) in good standing required, *AB Gen 1 or another provincial license an asset.
$55,000–$70,000 a year
Quick apply

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Customer Service Coordinator

Services Financiers Affiliés / Affiliated Financial Services
Gatineau, QC

Quick apply

Job details

Full-time
$45,000–$50,000 a year
17 hours ago

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Customer service
Salesforce
English
Microsoft Office
Accounting
Organizational skills
Communication skills
Time management

Full job description

Affiliated Financial Services Inc. (AFS)About UsAffiliated Financial Services (AFS) is one of Canada's leading commercial equipment finance brokerages. We partner with multiple lending institutions across Canada to deliver customized financing solutions to businesses across a wide range of industries.Our Customer Service team is dedicated to providing exceptional support to brokers, customers, vendors, and lending partners throughout the life of each lease and loan. We pride ourselves on delivering responsive, professional service while building lasting relationships.Position SummaryThe Customer Service Coordinator serves as the primary point of contact for brokers, customers, vendors, and lending partners after funding. This role is responsible for managing customer inquiries, coordinating servicing requests with multiple lending partners, resolving issues efficiently, and ensuring an exceptional customer experience.Success in this role requires outstanding communication skills, strong organizational abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesCustomer & Broker Support

Deliver exceptional customer service by phone and email to brokers, customers, vendors, and lending partners.
Respond promptly and professionally to inquiries regarding leases, loans, payments, documentation, insurance, and account servicing.
Act as the primary servicing contact for assigned brokers.
Build and maintain strong relationships while providing timely follow-up and issue resolution.
Escalate complex matters appropriately while maintaining ownership of the customer experience.

Lender Coordination

Liaise daily with multiple lending partners to facilitate servicing requests.
Coordinate and follow up on:
Payout statements
Payment changes
Contract amendments
Lease assumptions
Insurance updates
Account corrections
General servicing requests
Monitor outstanding requests to ensure lender service level expectations are met.

Account Administration

Maintain accurate customer and contract information in Salesforce and Zoho Desk.
Create, manage, and resolve customer service tickets through Zoho Desk.
Document all customer interactions and servicing activities.
Assist with reporting, file maintenance, and administrative projects.
Ensure all records remain complete, accurate, and up to date.

Internal Collaboration

Work closely with the Credit, Documentation, Funding, and Accounting teams to ensure a seamless customer experience.
Communicate updates to brokers and customers throughout the servicing process.
Assist with special projects and process improvements aimed at enhancing operational efficiency and customer satisfaction.

Problem Resolution

Investigate and resolve customer concerns professionally and efficiently.
Identify root causes of recurring issues and recommend process improvements.
Balance multiple priorities while maintaining exceptional service standards.

QualificationsRequired

Fluent in both English and French (written and spoken)
Minimum 1 year of customer service experience.
Experience in equipment finance, leasing, commercial lending, banking, or financial services is strongly preferred.
Excellent verbal and written communication skills.
Strong organizational, time management, and problem-solving abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
High attention to detail and accuracy.
Strong customer-focused mindset with a professional and positive attitude.

Technical Skills

Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
Experience using Salesforce CRM is an asset
Experience using Zoho Desk or other customer ticketing/help desk platforms is an asset
Ability to quickly learn new software and internal systems.

What Makes You SuccessfulYou are someone who:

Enjoys helping people and building strong relationships.
Thrives in a fast-paced, team-oriented environment.
Is highly organized and detail-oriented.
Communicates confidently with customers, brokers, vendors, and lending partners.
Can manage multiple priorities while maintaining accuracy.
Is proactive, resourceful, and solution-oriented.
Takes ownership of issues through to resolution.
Works well independently and collaboratively.

Why Join Affiliated Financial Services?At AFS, you'll join one of Canada's leading commercial equipment finance brokerages and work alongside an experienced, supportive team. Every day offers new opportunities to learn, collaborate, and make a meaningful impact while supporting a nationwide network of brokers and lending partners.We offer:

Competitive salary
Comprehensive group benefits
Paid vacation
Ongoing training and professional development
Career advancement opportunities
Collaborative and supportive team culture
Exposure to a wide network of Canada's leading commercial lenders

Rémunération : 45 000,00$ à 50 000,00$ par an

Avantages :

Assurance Dentaire
Assurance Invalidité
Assurance Maladie Complémentaire
Congés payés
Gym sur place
Stationnement sur place
Tenue Décontractée

Lieu du poste : En présentiel

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Refine Your Search

insurance broker jobs in ottawa on

Customer Service Coordinator

Licensed Insurance Broker (RIBO)

Customer Service Broker (Home, Auto & Marine Insurance)

Claims Consultant, Specialty - Entertainment Property

Junior Underwriter

Claims Consultant, Specialty - Property and Builder’s Risk

Bilingual Mortgage Underwriter

Remote - Mortgage Agent - Level I or II required

Analyste I, Cautionnement

Underwriter I or II, Surety

Residential Mortgage Specialist-Ontario

Contracting Specialist

Account Executive

Insurance Advisor - Sales - base salary + commission role

Underwriting Performance Manager

Financial Planning and Analysis Manager

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