Ottawa On It help desk Jobs – 24 Openings This Week

IT Specialist
O’Dell HVAC Group —Ottawa, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
- Profit sharing
- Paid time off
Quick apply
1d
Service Desk Administrator 1
Convergence Networks —Ottawa, ON
- $50,000–$55,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Dental care
- Vision care
Helpdesk Manager
BGBx —Ottawa, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
Service Desk Analyst
Infosys —Ottawa, ON
- $42,642–$52,118 a year
- Bilingual
- Customer service
- Engineering
Quick apply
18h
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply
Technical Support Specialist
Sectigo —Ottawa, ON
- $50,000–$60,000 a year
- Weekends as needed
- Computer Science
- Word processing
- English
Quick apply
2d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Gatineau, QC
- Customer service
- Windows
- Communication skills
Intermediate Analyst, Application Support
University of Ottawa —Ottawa, ON
- $82,450–$102,514 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
2d
Administrative Assistant
J.L. Richards & Associates Limited —Ottawa, ON
- $45,000–$60,000 a year
- Administrative experience
- Communication skills
- Dental care
IT Operations Lead
Giatec Scientific Inc. —Ottawa, ON
- $75,000–$115,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Front Office Call and Lead Coordinator
Firon Roofing —Ottawa, ON
- $21–$30 an hour
- Full-time
- Bilingual
- Google Suite
- Customer service
- Dental care
- Paid time off
Quick apply
7d
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Operations & Executive Coordinator
ANVIL —Ottawa, ON
- $75,000–$85,000 a year
- Full-time
- Hybrid work
- Hotel
- Bachelor's
- First Aid Certification
Quick apply
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Customer Success Supervisor (Bilingual)
net2phone Canada —Ottawa, ON
- $55,000–$57,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- English
- Paid time off
Quick apply
8d
Workload Automation Consultant
RJR Innovations —Ottawa, ON
- Bilingual
- Writing skills
- Java
Bilingual Customer Success Manager (12 Month Term)
net2phone Canada —Ottawa, ON
- $43,000–$55,000 a year
- Call to connect
- Remote
- Bilingual
- English
- Organizational skills
- Paid time off
Quick apply

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IT Specialist

O’Dell HVAC Group -
Ottawa, ON

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Job details

Full-time
$55,000–$65,000 a year
1 day ago

Qualifications

Bilingual
French
Network administration
Computer Science
Post-secondary education
English
Technical support
AI
Help desk

Full job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.

Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.

Professional Development – We support continuous learning and career growth for all roles.

Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.

Summer Fridays! – Wrap up early on summer afternoons!

We are seeking an IT Specialist to join our team. Reporting to the VP, Technology, you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

What You'll Be Doing

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.

Other responsibilities as assigned

What You Bring

Post-secondary education in computer science or related program.
Fluency in both French and English is required, as this role will support all regions in Canada.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
Strong attention to detail

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.

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it help desk jobs in ottawa on

IT Specialist

Service Desk Administrator 1

Helpdesk Manager

Service Desk Analyst

Experience IT Systems Administrator

Technical Support Specialist

Desktop Support Engineer (Dispatch /Part-Time)

Intermediate Analyst, Application Support

Administrative Assistant

IT Operations Lead

Front Office Call and Lead Coordinator

IT Service Manager

Operations & Executive Coordinator

Service Management Analyst

Customer Success Supervisor (Bilingual)

Workload Automation Consultant

Bilingual Customer Success Manager (12 Month Term)

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