Ottawa On Live in concierge Jobs – 9 Openings This Week

Medical Concierge Account Manager
La Vie Executive Health Center —Kanata, ON
- $25–$30 an hour
- Full-time
- Hospitality
- In-person
- Communication skills
- Dental care
- Paid time off
Quick apply
1d
Office Services Assistant
McMillan LLP —Ottawa, ON
- $23–$25 an hour
- Serving
- Microsoft Outlook
- In-person
Resident Concierge in Gatineau
Cogir —Gatineau, QC
- Full-time
- Bilingual
- Customer service
- High school diploma or GED
- Employee assistance program
1d
VIP Concierge - HISTORY, Ottawa
Live Nation —Ottawa, ON
- $20 an hour
- Part-time
- Sales
- Guest services
Receptionist/Concierge
Chartwell Retirement Residences —Ottawa, ON
- Part-time
- Microsoft Word
- High school diploma or GED
- Front desk
Receptionist and Events Assistant
McMillan LLP —Ottawa, ON
- $48,000–$53,000 a year
- Microsoft Powerpoint
- Microsoft Word
- English
Assistant Community Director
VIVA Retirement Communities —Barrhaven, ON
- $73,000–$78,000 a year
- Weekends as needed
- Hospitality
- Microsoft Outlook
- Research
- Paid sick leave
Quick apply

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Medical Concierge Account Manager

La Vie Executive Health Center -
Kanata, ON

Quick apply

Job details

Permanent | Full-time
$25–$30 an hour
1 day ago

Qualifications

Hospitality
Customer retention
Electronic medical records
Customer appointment booking
Complaint handling
Client relationship development
Patient service
EMR/EHR
Overseeing care coordination
Medical reception and administration experience
Customer relationship management
Customer service orientation
Account management
Guest issue resolution
Communication skills
Client interaction
Team coordination

Full job description

Patient Experience & Journey Navigation

La Vie Executive Health Center has been dedicated to helping Ottawa’s business executives live longer and healthier lives for over a decade. Our focus is on personalized health management and prevention, ensuring our clients maintain optimal well-being to support their professional success.

The Medical Concierge Account Manager serves as the primary liaison, patient care coordinator, and patient experience manager for our dedicated care unit. Acting as the first point of contact for patients, this role bridges clinical care and administrative execution. At its core, a key function of this position is driving end-to-end patient experience—ensuring a smooth, seamless, and reassuring journey from initial contact through ongoing follow-up care. You will work closely with physicians, nurses, and Medical Office Administrators (MOAs) to streamline patient flow and deliver an exceptional, high-touch level of service.

Core Responsibilities

Take ownership of the patient journey from onboarding through care completion; proactively identify and eliminate friction points to ensure every touchpoint is stress-free, welcoming, and efficient.
Serve as the dedicated account manager for patients, guiding them through appointments and follow-up steps.
Manage incoming patient inquiries via phone and email; address concerns promptly, escalate issues as required and resolve patient issues with high empathy and professionalism.
Coordinate and book patient appointments
Process specialist referrals, track status, and ensure the EMR is updated
Partner directly with the clinical team (Physicians, Nurses, MOAs) to monitor daily patient movement within the unit and clear administrative or operational bottlenecks.
Build long-term trust with patients, acting as a patient experience manager to drive patient satisfaction, retention, and care-plan adherence.

Required Qualifications

2–4 years in healthcare administrative support, patient care coordination, medical hospitality/concierge, or customer success management.
Passion for service excellence, with a demonstrated ability to create warm, personal, and seamless care journeys.
Exceptional verbal and written communication skills with strong active listening and phone presence.
Proven ability to resolve patient complaints, diffuse sensitive situations, and navigate complex healthcare workflows smoothly.
Experience with Electronic Medical Records systems, medical scheduling software, and CRM tools.
Strong collaborative mindset with the ability to sync effortlessly across clinical and administrative staff.
High emotional intelligence, tact, and strict adherence to patient privacy regulations

This is for an open vacancy. La Vie does not use AI in our recruiting or hiring processes.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Ability to commute/relocate:

Kanata, ON K2K 3G5: reliably commute or plan to relocate before starting work (required)

Application question(s):

This is an onsite role. Are you willing to commit to working onsite 5 days a week?

Work Location: In person

Quick apply

Refine Your Search

live in concierge jobs in ottawa on

Medical Concierge Account Manager

Office Services Assistant

Resident Concierge in Gatineau

VIP Concierge - HISTORY, Ottawa

Receptionist/Concierge

Receptionist and Events Assistant

Assistant Community Director

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