New Patient Registration Clerk (Casual)
Location: Ottawa, ON
Position Type: Casual Position
Hours: Approximately 35 hours per week during the summer months, with reduced hours during the academic year based on operational needs and the candidate’s availability.
Salary Range : $18.38 to $24.97 per hour
About the Role
The ByWard Family Health Team is seeking a motivated and detail-oriented person to join our administrative team as a New Patient Registration Clerk.
This position is ideal for a student pursuing studies in healthcare administration, business, public administration, health sciences, data analytics, or a related field who is looking to gain valuable experience in a healthcare setting
The successful candidate will play an important role in supporting the registration and onboarding of new patients while ensuring information is entered accurately and efficiently into our systems.
Work Arrangement: This is a hybrid position that combines on-site and remote work. The successful candidate will be required to work on-site at the clinic for training, patient support activities, and other operational requirements, while certain duties may be performed remotely. Employees working remotely must maintain a private, distraction-free workspace that protects patient confidentiality and must use a secure, password-protected internet connection that meets the organization’s privacy and security requirements. Remote work arrangements are subject to operational needs, training completion, and satisfactory performance.
Key Responsibilities
- Communicate with patients by telephone, email, and other communication platforms regarding registration requirements and clinic services.
- Process new patient registrations and maintain accurate patient records.
- Perform data entry and verify information for accuracy and completeness.
- Assist with billing-related administrative tasks and reconciliation activities.
- Generate reports and assist with data analysis and basic healthcare analytics.
- Monitor registration trends and support quality improvement initiatives.
- Maintain confidentiality and privacy of patient information in accordance with applicable legislation and organizational policies.
- Provide general administrative support as required.
Qualifications Required
- Currently enrolled in a university program and returning to studies in the fall.
- Strong computer skills, including proficiency with Microsoft Office (Excel, Word, Outlook).
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills in French and English.
- Ability to manage multiple tasks and work independently.
- Demonstrated professionalism and commitment to confidentiality.
Preferred
- Previous customer service or administrative experience.
- Experience working with databases or electronic records systems.
- Interest in healthcare administration, business, data analytics, public health, or related fields.
- Experience with data analysis, reporting, or Excel functions.
What You’ll Gain
- Hands-on experience in a healthcare environment.
- Exposure to patient registration processes, healthcare administration, and medical billing.
- Experience working with data, reporting, and analytics.
- Opportunity to develop professional communication and organizational skills.
- Flexible scheduling during the academic year.
Skills and Competencies
- Customer service orientation
- Strong organizational skills
- Attention to detail
- Analytical thinking
- Problem-solving abilities
- Professional communication
- Ability to handle confidential information
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter outlining their interest in the position and their availability during the summer and academic year.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
ByWard Family Health Team is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout all stages of the recruitment process by contacting [email protected]
