Senior Digital Specialist (Communications)
Take a central role
The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.
About the Bank of Canada’s new mandate to oversee Consumer-Driven Banking
The Bank of Canada’s regulatory mandate is expanding to include oversight of stablecoin issuers and implementation of the framework for consumer-driven banking, alongside its broader responsibilities in payments and financial system oversight.The Communications Department (COM) supports this work by translating complex policy and supervisory concepts for internal and external audiences, and enabling partners across the Bank to implement new processes and meet public expectations.
What will you do
As the Senior Digital Specialist (Communications), you lead the digital strategy and integrated content experience across all new regulatory mandatesby setting reusable standards, applying risk-based judgment in a high-scrutiny environment, and working across the Bank to deliver accurate, accessible, user-centred digital experiences at scale.
- Be accountable for the end-to-end digital experience across all regulatory mandates on the Bank’s external web presence (information architecture, navigation, and page-level experience)
- Establish and maintain cross-mandate digital content standards, including models, templates, and reusable patterns adopted by others.
- Lead content design and UX writing for mandate-related content, applying plain-language standards, bilingual requirements, and accessibility-by-design.
- Define and oversee the measurement framework (KPIs, success metrics, and monitoring cadence) and use analytics, on-site search insights, and user feedback to prioritize improvements and inform the mandate digital roadmap.
- Own publication readiness and content controls (acceptance criteria, accuracy, accessibility, metadata conventions, and pre-publication checks).
- Lead governance for mandate web content (inventory, ownership, lifecycle reviews) and establish content integrity practices with subject-matter experts.
- Partner with Information Technology and digital platform teams to define integration requirements and governance, ensuring alignment between the Bank’s external website and PSP Connect (the platform industry will use to conduct regulatory business with the Bank).
- Lead and coordinate cross-functional review and approval processes (policy, legal, communications, accessibility, digital teams), reconciling feedback and providing risk-based recommendations that balance accuracy, compliance, and usability
What you need to succeed
You are a senior digital communications specialist and content designer who can translate complex, high-scrutiny material into clear, accessible digital experiences across multiple regulatory mandates. You exercise sound judgment, influence partners, and use evidence to improve outcomes while ensuring consistency, accuracy, and compliance.
Nice-to-have
- Familiarity with consumer-driven banking and/or oversight or supervisory communications.
Your education and experience
You bring a strong combination of education and experience in digital communications, content strategy, and user experience design in complex, high-visibility environments.
- Undergraduate degree in a relevant field (e.g., communications, UX/design, digital media, journalism, marketing), or an equivalent combination of education and experience
- Significant experience leading public-facing digital content and web delivery in complex, high-scrutiny or regulatory environments
You have demonstrated expertise in:
- Content strategy and information architecture, including plain-language content design and reusable content structures (e.g., models, templates, components, navigation)
- Designing and delivering accessible and bilingual digital experiences, including applying accessibility standards (e.g., WCAG)
- Using analytics, search data, and user feedback to continuously improve digital content and user experience
- Collaborating across teams and influencing stakeholders to ensure alignment, consistency, and quality across multiple initiatives
Certifications / training
- Accessibility (WCAG fundamentals) and UX/content design training, or equivalent experience
- Agile/product ways of working (e.g., Scrum fundamentals) or equivalent experience
Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.
Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.
What you need to know
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $126,765 to $149,135 (job grade 18)
- The Bank offers an incentive for successfully meeting expectations at 7 to 10% of your base salary. The Bank offers additional performance pay (5%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
