Ottawa On Service desk analyst Jobs – 9 Openings This Week

Endpoints Analyst
Morson Talent (Canada & USA) —Ottawa, ON
- $43 an hour
- Contract
- Hybrid work
- Computer Science
- Inventory management
- Windows
Quick apply
Application Support Specialist
St. John Ambulance —Gloucester, ON
- $65,000–$72,000 a year
- Overtime
- Hybrid work
- CRM software
- Computer Science
- Writing skills
- Disability insurance
- Dental care
Quick apply
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- No university degree
- Organizational skills
- Communication skills
IT Security Analyst
Ross Video —Nepean, ON
- $66,500–$89,000 a year
- Full-time
- Data analysis skills
- IT
- Communication skills
- Paid time off
- Flexible schedule
Quick apply
8d
Open Source Research Analyst
NexTech Solutions Canada, Inc. —Ottawa, ON
- $157,000–$208,000 a year
- Full-time
- Remote
- Computer Science
- English
- Research
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
Senior Technical Analyst, Security Operations
healthcarecan —Ottawa, ON
- $39.03–$56.11 an hour
- Full-time
- Computer science
- Computer Science
- Maintenance
- Designated paid holidays
- Dental care
Bilingual Service Desk Analyst (English/French)
Nova Networks —Ottawa, ON
- $19–$23 an hour
- Full-time
- English
- In-person
Quick apply
1d

Related jobs to explore

Based on your search for service desk analyst

Application Support Specialist
St. John Ambulance —Gloucester, ON
Post-secondary education/certification in Information Technology, Computer Science, or a related field. Demonstrated ability to deliver responsive, high-touch…
$65,000–$72,000 a year
Quick apply
ITSM Support Analyst
RJR Innovations —Ottawa, ON
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and…
$40,000–$60,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
$111,365–$142,116 a year
Service Desk Analyst
BGIS —Markham, ON
Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from…
$47,118–$58,897 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for service desk analyst in ottawa on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near ottawa on

Research Analyst jobs in Ottawa, ON

Systems Administrator jobs in Ottawa, ON

Service Desk Analyst jobs in Ottawa, ON

Entry Level Security Analyst jobs in Vancouver, BC

Senior Technical Analyst jobs in Toronto, ON

Teleperformance, Technical Support jobs in Remote

Senior Technical Analyst jobs in Calgary, AB

Risk Analyst jobs in Remote

Application Support Specialist jobs in Toronto, ON

Application Support Specialist jobs in Surrey, BC

Application Support Specialist jobs in Montréal, QC

Application Support Specialist jobs in Gatineau, QC

Personal Support Worker jobs in Stouffville, ON

Support Worker jobs in Regina, SK

Community Support Worker jobs in Brampton, ON

Home Support Worker jobs in Winnipeg, MB

Research Analyst jobs in New Westminster, BC

Research Analyst jobs in Saskatoon, SK

Research jobs in Windsor, ON

Research Analyst jobs in Kitchener, ON

Endpoints Analyst

Morson Talent (Canada & USA) -
Ottawa, ON

Quick apply

Job details

Contract
$43 an hour

Qualifications

Desktop support
ITIL Certification
Computer Science
SCCM
Inventory management
Software deployment
Lean
Windows
Change management
Stakeholder coordination
Continuous improvement
ITIL
Risk management
Usability
Customer service orientation
Agile
Cybersecurity
AI
Associate's degree
PowerShell
Intune
Mobile devices
Analytics
Information Technology

Full job description

Endpoints Analyst

Bill Rate: 43/hr

Locations: Ottawa, ON

Schedule: PM Hybrid 3days in the office (Tuesday is a must) +2 days remote Monday to Friday, 8:00 AM – 5:00

Contract Duration: 6 months - Potential: High potential of conversion to permanent role

Interview process: virtual interview via Team

Clearance Requirements: Need to be able to get NATO. Secret clearance will be needed to fully perform the role.

Description

Position Summary

The Endpoints Analyst manages endpoint operations, configuration, compliance, and automation across NORAM. Reporting to the Endpoints Service Owner, this role supports desktops, laptops, mobile devices, and peripherals while ensuring secure, compliant, standardized, and reliable endpoint environments.

The role provides expertise in endpoint configuration, software deployment, patching, device compliance, and automation using SCCM, Intune, and related tools. It leverages AI, analytics, and automation to improve efficiency, reduce manual work, strengthen security, and enhance employee experience.

This position also supports defense and controlled-environment requirements, including Canadian defense programs and CGP where applicable.

Essential Functions / Key Areas of Responsibility

Endpoint Operations & Administration

· Support NORAM desktops, laptops, mobile devices, printers, and peripherals.

· Handle provisioning, imaging, deployment, retirement, and asset lifecycle tasks.

· Monitor endpoint health, performance, and compliance.

· Resolve endpoint incidents and service requests.

· Support endpoint technology standardization.

Configuration Management (NORAM Scope)

· Administer SCCM/MECM and Intune or other MDM platforms

· Execute software packaging, deployment, patching, and OS upgrades.

· Maintain configuration baselines and corporate standards.

· Maintain compliance reports, dashboards, audits, and remediation.

· Document configuration processes aligned to ITIL practices.

AI, Automation & Continuous Improvement

· Use AI analytics, predictive monitoring, and automation to identify and resolve issues.

· Develop PowerShell scripts and automation for endpoint administration.

· Use Copilot, Power Platform, and automation tools to improve efficiency and reporting.

· Reduce manual work through automation, self-service, and automated remediation.

· Support data-driven decisions through AI-assisted endpoint insights.

Endpoint Security & Compliance

· Ensure endpoints meet cybersecurity, regulatory, and enterprise requirements.

· Support vulnerability remediation, patching, and hardening.

· Partner with Cybersecurity on controls, compliance policies, and risk mitigation.

· Support compliance assessments, audits, remediation, and risk escalation.

Canada Defense & Controlled Environment Support

· Support endpoints in Canadian defense, CGP, and clearance-controlled environments.

· Maintain Trade Control, Controlled Goods, and defense security compliance.

· Implement endpoint controls for classified, controlled, or regulated environments.

· Align configurations to customer, contractual, and regulatory requirements.

· Support audit evidence and defense compliance reporting.

Device Lifecycle & Asset Management

· Support endpoint forecasting, deployment, refresh, and retirement.

· Maintain accurate asset inventory records.

· Support hardware refresh and modernization projects.

· Coordinate with procurement, logistics, and suppliers for device availability.

Collaboration & Stakeholder Engagement

· Collaborate with Endpoints, Cybersecurity, Infrastructure, Service Desk, and Application teams.

· Participate in change management, CAB, and operational readiness activities.

· Provide technical guidance for endpoint projects.

· Communicate issues and recommendations clearly to stakeholders.

User Experience & Service Excellence

· Improve endpoint reliability, usability, and employee experience.

· Analyze recurring issues and recommend permanent fixes.

· Contribute to knowledge articles and self-service documentation.

· Maintain a customer-focused approach to incidents and changes.

Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language

Education

Associate’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent work experience.
Certifications, classes, continued learning and understanding of endpoint technology

Experience

· 5 years in endpoint administration, desktop engineering, or endpoint management.

· Experience with enterprise SCCM/MECM and Intune.

· Experience with software deployment, patching, and OS lifecycle management.

· Experience supporting security and compliance in regulated environments.

Technical Skills

· SCCM/MECM and Intune.

· Windows endpoint administration and troubleshooting.

· PowerShell scripting and automation.

· Microsoft 365 and endpoint security tools.

· Endpoint compliance reporting and analytics.

· ITIL Service Management principles.

· AI-enabled operations and automation platforms.

Preferred Qualifications

· Microsoft Endpoint Administrator Associate or ITIL Foundation certification.

· Defense, aerospace, government, or regulated-industry experience.

· Knowledge of Canadian CGP requirements.

· Experience with Copilot, Power Platform, AI-assisted automation, vulnerability management, or endpoint security tools.

· Knowledge of Agile and Lean practices.

Physical Demands

· Move throughout office, lab, and site environments, including between buildings or work areas.

· Lift and transport IT equipment up to approximately 25–40 lbs.

· Bend, kneel, crouch, or reach to install or troubleshoot equipment.

· Set up and support desk, conference room, and peripheral technologies.

· Work for extended periods at a computer workstation.

· Respond quickly to on-site incidents and work occasionally in data closets or server rooms.

· Read technical information, device screens, labels, and documentation.

Pay: $43.00 per hour

Application question(s):

Do you have experience with enterprise SCCM/MECM and Intune?
Do you have experience software deployment, patching, and OS lifecycle management?
Do you have experience supporting security and compliance in regulated environments?

Experience:

endpoint administration, desktop engineering, endpoint mgmt: 5 years (required)

Work Location: Hybrid remote in Ottawa, ON

Quick apply

Refine Your Search

service desk analyst jobs in ottawa on

Endpoints Analyst

Application Support Specialist

ITSM Support Analyst

IT Security Analyst

Open Source Research Analyst

Experience IT Systems Administrator

Senior Technical Analyst, Security Operations

Bilingual Service Desk Analyst (English/French)

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for service desk analyst in ottawa on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected