ottawa on service navigator Jobs – 5 Openings This Week

Product Line Manager – Intelligent IP/Optical Controller
Ciena —Ottawa, ON
- $114,100–$182,300 a year
- Full-time
- Computer Science
- Sales
- Engineering
- Employee stock purchase plan
- Dental care
Bilingual Community Navigator - Overnight Shift
Community Navigation of Eastern Ontario —Gloucester, ON
- $26.37 an hour
- Temporary
- Hybrid work
- Bilingual
- English
- Analysis skills
- Paid time off
- Work from home
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Intake Administrator, System Navigation (Bilingual)
Pinecrest Queensway Community Health Centre —Ottawa, ON
- $23.36–$27.49 an hour
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OSP Indigenous Therapist (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $44.67–$57.90 an hour
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Intermediate Software Developer (HRMS Applications)
ADGA Group Consultants Inc —Ottawa, ON
- $75,000–$88,000 a year
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- Profit sharing
- Disability insurance
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Product Line Manager – Intelligent IP/Optical Controller

Ciena -
Ottawa, ON

Apply Now

Job details

Full-time
$114,100–$182,300 a year

Qualifications

Computer Science
Sales
Engineering
Bachelor's
Product management
Telecommunication
Agile
Electrical Engineering
Communication skills
Pre-sales

Full job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is the global leader in high-speed connectivity. We build adaptive networks that help our customers scale, automate, and simplify how networks are planned, deployed, and operated. This Product Line Manager role sits at the intersection of software innovation and optical networking, shaping market-leading SDN controller platform applications—an opportunity to join a winning team and help make Ciena’s hardware portfolio easier to design, deploy, and optimize for customers, Services teams, and pre-Sales organizations. Ciena is looking for a PLM who knows how to win—combining customer obsession, strong execution, and a can-do attitude.

How you will make an impact:

Drive product strategy and roadmap execution for SDN controller platform applications, with a focus on network planning, operations, and optimization capabilities.
Translate customer needs, market insights, and technology trends into clear, prioritized product requirements.
Lead initiatives across Artificial Intelligence for IT Operations (AIOps) and Network Digital Twin technologies to improve operational efficiency and accuracy.
Partner closely with R&D, Hardware, Navigator development, sales, and support teams to deliver differentiated, high-quality software releases.
Enable successful go-to-market execution through customer engagement, sales training, and technical presentations.
Represent the product line externally at industry events while maintaining deep awareness of competitive dynamics and emerging trends.
Use product performance metrics and customer feedback to continuously refine features and user experience.

The must haves:

Bachelor’s degree or higher in Computer Science, Electrical Engineering, Telecommunications, or a related field.
5+ years of experience in product management or technical roles within the networking industry.
Deep expertise in IP and optical transport technologies and network planning processes.
Proven experience leading Telco software applications from concept through market adoption.
Strong background in Artificial Intelligence for IT Operations (AIOps), network design, and optimization.
Demonstrated ability to work effectively with agile software development teams.
Excellent communication skills with the ability to influence and align stakeholders across functions.

Nice to haves:

Experience supporting pre-Sales and Services workflows in a global service provider environment.
Ability to leverage AI agents to augment product line management output (e.g., competitive analysis, requirements drafting, prioritization, and stakeholder communications).
Familiarity with Network Digital Twin concepts and implementations.
Experience growing product adoption and increasing market share through data-driven decision making.
Prior customer-facing experience delivering technical workshops or executive-level presentations.
Exposure to large-scale, multi-vendor network environments.

Pay Range:

The annual pay range for this position is $114,100 - $182,300 CAD.

#LI-WH1

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply Now

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service navigator jobs in ottawa on

Product Line Manager – Intelligent IP/Optical Controller

Bilingual Community Navigator - Overnight Shift

Intake Administrator, System Navigation (Bilingual)

OSP Indigenous Therapist (RFT 1.0 FTE)

Intermediate Software Developer (HRMS Applications)

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