Ottawa On Support desk manager Jobs – 64 Openings This Week

Customer Service Manager
OZ Optics Ltd —Ottawa West, ON
- $90,000–$110,000 a year
- Full-time
- CRM software
- Marketing
- Writing skills
- Disability insurance
- Dental care
Quick apply
8d
Foreman/woman
Haven Building Group —Ottawa, ON
- $35–$45 an hour
- Full-time
- Carpentry
- Supervising experience
- Team management
- Profit sharing
- Disability insurance
Quick apply
3d
Senior Manager, Technology Services
Commissionaires —Nepean, ON
- $110,000–$134,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Dental care
- Paid time off
Quick apply
10d
Sales Representative
Oven-Baked Tradition —Ottawa, ON
- Full-time
- CRM software
- Business development
- Dental care
Quick apply
Assistant General Manager
Comofort Inn Ottawa East —Ottawa, ON
- $50,000–$55,000 a year
- Weekends as needed
- Inventory management
- Hotel
- Supervising experience
Quick apply
8d
Service Desk Agent
Hydro Ottawa —Ottawa, ON
- Full-time
- Hybrid work
- English
- High school diploma or GED
6h
Coordinator, Facilities
Canadian North —Ottawa, ON
- AutoCAD
- Customer service
- English
- Disability insurance
- Dental care
2d
Guest Services Agent - Fairfield by Marriott
Bona Hospitality —Ottawa, ON
- $22.87 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- Dental care
Quick apply
5h
Manager, Facilities
Royal Canadian Mint —Ottawa, ON
- Hybrid work
- Engineering
- English
- Analysis skills
Guest Services Manager
MasterBUILT Hotels Ltd. —Kanata, ON
- $52,000–$56,000 a year
- Full-time
- Sales
- Inventory management
- Customer service
Quick apply
Client Care Coordinator
Dept_PhysLoc —Ottawa, ON
- $24.30 an hour
- Overtime
- CPR Certification
- Writing skills
- English
- Dental care
- Flexible schedule
Quick apply
Business Manager
NexTech Solutions Canada, Inc. —Ottawa, ON
- $130,000–$160,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- Finance
9d
Assistant General Manager
TownePlace Suites by Marriott Barrhaven —Barrhaven, ON
- From $25 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
Quick apply
Campus Administrator(Front Desk)-Ottawa, ON, FTE
CIMT College —Ottawa, ON
- $18–$19 an hour
- Weekends as needed
- Microsoft Office
- Administrative experience
- High school diploma or GED
Quick apply
14d
Sales Support Representative
Acosta —Ottawa, ON
- $55,000–$59,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Systems Administrator (Ottawa, ON)
ALT Consulting —Ottawa, ON
- Azure
- Maintenance
- Research
7d
Training and Adoption Specialist
Convergence Networks —Ottawa, ON
- $68,000–$83,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
8d
System Support Specialist (Ottawa, CA)
ALT Consulting —Ottawa, ON
- Maintenance
- Research
- SQL
7d
Technical Support Specialist
Sectigo —Ottawa, ON
- $50,000–$60,000 a year
- Weekends as needed
- Computer Science
- Word processing
- Computer literacy
Quick apply
Application Support Specialist
St. John Ambulance —Gloucester, ON
- $65,000–$72,000 a year
- Overtime
- Hybrid work
- CRM software
- Computer Science
- Writing skills
- Disability insurance
- Dental care
Quick apply

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support desk manager jobs near ottawa on

Customer Service Manager

OZ Optics Ltd -
Ottawa West, ON

Quick apply

Job details

Permanent | Full-time
$90,000–$110,000 a year
8 days ago

Qualifications

CRM software
Marketing
Writing skills
ERP systems
Post-secondary education
Process improvement
English
DEC
Complaint handling
Microsoft Office
MRP
Supervising experience
Team management
Client services
Customer service orientation
Training & development
Manufacturing
Order processing
Business
Associate's degree
Communication skills
Performance evaluation

Full job description

Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
Opportunity to work along side with subject matter experts in fiber optics
Opportunity to work on world-class products with cutting-edge technologies
Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
Free on-site parking

Position Summary:

Manage and support Customer Service/Order Desk operations.
Apply department procedures for order processing, changes, cancellations, and returns.
Oversee customer order processing to ensure accuracy and timely execution.
Complete customer requests in accordance with company policies.
Support improvements in order processing efficiency and towards customer satisfaction.
Support team development through training and performance management.

Typical Duties:

Prioritize workload in Customer Service/Order Desk.
Utilize ERP to process customer orders, maintain accurate order records, and prepare reports.
Support the department in the effective execution of customer service responsibilities.
Monitor order processing reports and address identified issues.
Coordinate with internal departments to resolve customer requests or complaints.
Communicate with product managers and designers to streamline order processing activities.
Work with production schedulers and planners when order rescheduling is needed.
Communicate with customers to support order acceptance and processing.
Resolve information discrepancies internally and with customers.
Monitor issues that may impact customer deliveries and implement corrective actions.
Support employee performance reviews and ongoing team development.

Education:

Post secondary education in Sales, Marketing, or Business Administration.

Experience:

5-7 years of experience in Customer Service, including order processing, full commercial lifecycle management, and staff supervision, preferably in a manufacturing environment.

Skills:

Excellent knowledge of Microsoft Office Suite
Proficient in ERP/MRP/CRM systems
Proficient in English
Strong written and spoken communication skills

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Benefits:

Casual dress
Company events
Disability insurance
Employee assistance program
Life insurance
On-site parking
Vision care

Application question(s):

Do you have an excellent verbal and written command of English
Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

DCS / DEC (required)

Experience:

ERP systems: 7 years (required)
MRP, CRM business applications: 7 years (preferred)
Advanced Microsoft Suite: 7 years (required)
Technical manufacturing Customer service: 7 years (required)

Work Location: In person

Quick apply

Refine Your Search

support desk manager jobs in ottawa on

Customer Service Manager

Foreman/woman

Senior Manager, Technology Services

Sales Representative

Assistant General Manager

Service Desk Agent

Coordinator, Facilities

Guest Services Agent - Fairfield by Marriott

Manager, Facilities

Guest Services Manager

Client Care Coordinator

Business Manager

Assistant General Manager

Campus Administrator(Front Desk)-Ottawa, ON, FTE

Sales Support Representative

Systems Administrator (Ottawa, ON)

Training and Adoption Specialist

System Support Specialist (Ottawa, CA)

Technical Support Specialist

Application Support Specialist

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