Paradise Nl Fixed operations manager Jobs – 5 Openings This Week

Fixed Operations Manager
Dent Wizard International Corporation LLC —St. John's, NL
- From $60,000 a year
- Full-time
- Management
- High school diploma or GED
- In-person
Quick apply
9d
Fixed Operations Manager
O'Neill Automotive Group —Mount Pearl, NL
- Full-time
- Management
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
1d

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Fixed Operations Manager
Dent Wizard International Corporation LLC —St. John's, NL
Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving…
From $60,000 a year
Quick apply
9d
Fixed Operations Manager
O'Neill Automotive Group —Mount Pearl, NL
Valid drivers license and clean drivers abstract. Develop and implement upselling strategies to maximize service sales while ensuring customer satisfaction.
Quick apply
1d

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Fixed Operations Manager

Dent Wizard International Corporation LLC -
St. John's, NL

Quick apply

Job details

Full-time
From $60,000 a year
9 days ago

Qualifications

Pricing
Management
Post-secondary education
High school diploma or GED
Leadership

Full job description

Company Overview

DENT WIZARD is the world leader in automotive reconditioning, committed to innovation and excellence for over three decades. We serve a diverse range of clients including dealerships, body shops, insurance companies, and rental agencies. Our core values are Excellence, Integrity, Innovation, and Customer Devotion.

Are you a Service Advisor looking for an opportunity to take on a leadership role?

Dent Wizard is looking for a Fixed Operations Manager to provide leadership and oversight for our team in St. John's.

Leadership (30%)

· Create a positive and productive working environment consistent with Dent Wizard’s core values

· Lead, coach and develop team to drive productivity and retention

· Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention

· Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs

· Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff

· Participate in field town hall communications

Customer Engagement (30%)

· Ensure fulfillment of services meets customer expectations

· Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)

· Maintain knowledge of customer pricing and service expectations.

· Expediently address customer, operational, and performance concerns.

· Identify and implement value-added customer solutions

Driving Performance (20%)

· Drive talent selection and hiring for area roles needed

· Deliver operating performance in terms of LSR, Employee Engagement and Retention

· Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.

· Address day-to-day operational issues, ensure maintenance of customer sites and perform QC

· Coordinate supplies and parts ordering management

Administration (20%)

· Coordinate supplies and parts ordering management

· Troubleshoot most critical operational issues

· Maintain clean, organized work areas that meet DW’s compliance (EHS) standards

· Support and adhere to DW’s policies and procedures on ethics standards and commitments

· Ensure effective invoicing processes are implemented and maintained

Competencies Required

· Lead and coach technicians

· Results Orientation

· Systems Thinking / Process Improvement

· Agility

· Initiative

· Influence

· Customer Focus

· Apply Knowledge

Position Requirements

· Proven ability to manage, coach, and lead others.

· 3 years proven operations experience in a similar type of environment.

· Auto and reconditioning industry experience preferred.

Physical Job Requirements

· Continuous viewing from and inputting data to a computer screen.

· Travel as necessary (up to 20%).

Pay: From $60,000.00 per year

Work Location: In person

Quick apply

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