Pacific One Dental & Brickyard Dental Clinic – Nanaimo, BC
Pacific One Dental and Brickyard Dental Clinic are looking for a friendly, organized, and motivated Dental Receptionist / Administrative Coordinator to join our growing team.
We are looking for someone who takes pride in providing an exceptional patient experience, works well within a team, and is confident managing the day-to-day responsibilities of a busy dental office.
The Role
As a Dental Receptionist / Administrative Coordinator, you will be an important part of our front-office team. You will be responsible for creating a welcoming experience for our patients while supporting the smooth and efficient operation of the practice.
Key responsibilities include:
- Greeting and welcoming patients in a professional and friendly manner
- Answering phones, responding to patient inquiries, and managing communications
- Scheduling and confirming appointments
- Managing recalls, reactivation, and unscheduled treatment opportunities
- Coordinating new patient intake and maintaining accurate patient records
- Processing payments, insurance claims, and account inquiries
- Reviewing treatment plans and assisting patients with scheduling and financial arrangements
- Coordinating communication between patients, dentists, hygienists, and the clinical team
- Maintaining an organized and efficient reception area
- Assisting with daily administrative and operational tasks
- Following office systems and contributing to a positive and efficient workplace
- Providing outstanding customer service throughout the patient journey
What We Are Looking For
The ideal candidate is:
- Friendly, professional, and approachable
- Highly organized and detail-oriented
- Comfortable working in a fast-paced environment
- A strong communicator with excellent interpersonal skills
- Confident speaking with patients both in person and over the phone
- Reliable, punctual, and able to work effectively as part of a team
- Comfortable learning and using dental practice management software and technology
- Able to multitask while maintaining accuracy and attention to detail
- Proactive and willing to take initiative
Previous dental reception or dental administration experience is strongly preferred. Experience with dental software, insurance processing, treatment coordination, and patient scheduling will be considered an asset.
Why Join Our Team?
At Pacific One Dental and Brickyard Dental Clinic, we believe our team is at the heart of providing an exceptional patient experience. We offer a supportive and professional environment where team members are encouraged to learn, grow, and contribute.
You will have the opportunity to work alongside an experienced dental team in two established Nanaimo practices, including our modern, state-of-the-art Pacific One Dental location in North Nanaimo.
What we offer:
- Competitive compensation based on experience
- A supportive and collaborative team environment
- Opportunities for professional growth and development
- Modern technology and well-established office systems
- Employee dental benefits
- A positive and respectful workplace culture
Position Details
Position: Dental Receptionist / Administrative Coordinator
Location: Nanaimo, BC
Employment: Full-time or Part-time
Compensation: Competitive and based on experience
If you are an enthusiastic, dependable, and patient-focused professional who enjoys working with people and wants to be part of a growing dental team, we would love to hear from you.
Please submit your resume and a brief introduction outlining your experience and why you feel you would be a good fit for our team.
Pay: $22.00-$29.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Nanaimo, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental receptionist: 1 year (required)
Language:
Location:
Work Location: In person
