Parksville, Bc Guest service agent Jobs – 5 Openings This Week

Guest Service Agent
Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
- From $21.20 an hour
- Weekends as needed
- Hospitality
- Customer service
- English
- Store discount
- Dental care
Quick apply
8d
Front Desk Agent - Ocean Trails Resort
Ocean Trails Resort —Parksville, BC
- From $20 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Wellness program
- Flexible schedule
Quick apply
8d
Front Desk Agent
Inn on Long Lake —Nanaimo, BC
- From $20 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply

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Front Desk Agent - Ocean Trails Resort
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Assist with administrative tasks such as data entry, filing and reservation management. Process payments, issue receipts, and manage billing inquiries.
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Guest Service Agent

Beach Club Resort by Bellstar Hotels & Resorts -
Parksville, BC

Quick apply

Job details

Full-time
From $21.20 an hour
8 days ago

Qualifications

Hospitality
Customer service
English
First Aid Certification
Front desk
Guest services
Communication skills
Hotel experience
Office experience

Full job description

We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.

The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with honesty, integrity, and be professional at all times. Our Guest Service Agents must do their best to make our guests stay amazing from the time they arrive to the time they depart.

This job might be for you if:

You like helping people. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can’t wait for you to apply!

Responsibilities for this role include:

· Greeting all guests & visitors in a friendly and professional manner

· Processing check in and check out according to Bellstar procedures

· Answering phone calls in a friendly and professional manner and answer all guest questions and concerns

· Creating reservations and handling special requests

· Verifying billing, processing payments, and presenting charges statements

· Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed

· Being knowledgeable of all hotel facilities and services

· Provide correct and compelling tourist and destination information to guests and owners

· Handling all transactions including cash, debit, and credit tenders, with confidentiality in mind

· Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies

· Following all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values

· Other relevant and related duties as assigned

The “must haves”:

· A passion for the tourism industry

· Previous customer service experience, preferably in hospitality

· Strong verbal and written English communication skills, with the ability to follow written and verbal instructions

· Committed to delivering the highest level of guest service and satisfaction

· Ability to work under pressure in a fast-paced environment

· Ability to work in a team environment, and on your own

· Great organizational, multi-tasking and problem-solving skills

· Ability to work a variety of shifts including days, nights, weekends, and holidays

· Physical ability to stand for long periods of time

· Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

. Must be able to work weekends

The “nice to haves”:

· Previous Front Office experience in a full-service hotel

· Previous experience with hotel reservation systems

· Valid certification in First Aid

What you can expect from us:

· A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work

· A growing company with opportunities for advancement, relocation, and development

· A robust benefits package, for qualifying employees, that includes dental and medical coverage

· Annual, corporate wide, salary and wage reviews

· Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

#BCR

Pay: From $21.20 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Paid time off
Store discount
Vision care

Application question(s):

Are you able to work weekends

Language:

English (required)

Location:

Parksville, BC (required)

Work Location: In person

Quick apply

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guest service agent jobs in parksville, bc

Guest Service Agent

Front Desk Agent - Ocean Trails Resort

Front Desk Agent

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