Peterborough, On Customer service team lead Jobs – 231 Openings This Week

Director of Care (Quality) - Temporary Full Time - Peterborough
Extendicare —Peterborough, ON
- Full-time
- Nursing
- Management
- Customer service
Quick apply
7h
310T Licensed Mechanic - $5,000 Sign-on Bonus & $2,500 Retention Bonus
Sysco Canada —Peterborough, ON
- $42.65–$46.65 an hour
- 8 hour shift
- High school diploma or GED
- Travel
- Computer skills
- Employee stock purchase plan
- Disability insurance
Quick apply
3d
Director of WAHA Queens Health Education Campus Initiative, Moose Factory & Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.42–$84.19 an hour
- Full-time
- Supervising experience
- Project management
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
9d
Department Manager, Food Services- Northern Canada 16175321
Northern / NorthMart —Ontario
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Web Designer & Developer (Contract work)
Lloyds Laboratories Inc. —Peterborough, ON
- $22–$26 an hour
- Full-time
- Customer service
- Writing skills
- In-person
Quick apply
Store Manager
Trespass —Peterborough, ON
- $39,486.72–$60,000.00 a year
- Full-time
- Management
- Sales
- Bachelor's
- Store discount
Quick apply
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- $52,020–$77,520 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Waste Equipment outside sales rep
CAPITAL DISPOSAL EQUIPMENT —Ontario
- $60,000–$85,000 a year
- Full-time
- Spanish
- Sales
- Customer service
Quick apply
12d
Care Supervisor - Nursing Peterborough County
CBI Home Health —Peterborough, ON
- $70,000 a year
- On call
- English
- Supervising experience
- Travel
- Mileage reimbursement
- Dental care
Quick apply
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- $48,450–$65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Retail Merchandiser and Social Media Marketing
Country Bakery & Market —Peterborough, ON
- $47,500–$52,500 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Dental care
Quick apply
WMF East Sales Professional
Quality Coffee Systems —Ontario
- From $60,000 a year
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Dental care
Quick apply
Remote Customer Service and Sales
HMG Careers —Peterborough, ON
- $69,000–$150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer skills
- Dental care
- Flexible schedule
Quick apply
Remote Customer Service and Sales
HMG Careers —Peterborough, ON
- $69,000–$150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer skills
- Dental care
- Flexible schedule
Quick apply
Clinical Pharmacist - Relocate to Sault Ste. Marie
Mitchell Zorzit Pharmacy LTD (Shoppers Drug Mart 669) —Ontario
- From $65 an hour
- Full-time
- Doctoral degree
- Customer service
- Bachelor's
- Store discount
- Relocation assistance
Quick apply
Remote Sales Specialist
HMG Careers —Peterborough, ON
- $69,000–$150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer skills
- Dental care
- Flexible schedule
Quick apply
Remote Sales Specialist
HMG Careers —Peterborough, ON
- $69,000–$150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer skills
- Dental care
- Flexible schedule
Quick apply
Sales Consultant & Lifestyle Programs Manager
Chartwell Retirement Residences —Peterborough, ON
- Weekends as needed
- Sales
- Customer service
- Microsoft Office
Remote Business Development Representative
Pacific Canadian Careers —Peterborough, ON
- $69,000–$150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer skills
- Dental care
- Flexible schedule
Quick apply
4d

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customer service team lead jobs near peterborough, on

Director of Care (Quality) - Temporary Full Time - Peterborough

Extendicare -
Peterborough, ON

Quick apply

Job details

Full-time
7 hours ago

Qualifications

Nursing
Management
Customer service
Master's degree
Bachelor's
Leadership
Communication skills
Nursing

Full job description

Job Description

Role Description: Director of Care (Quality)

Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need.

The Director of Care (DOC) is a highly skilled and compassionate leader responsible for overseeing care delivery in a long-term care home. This role ensures best practices aligned with Extendicare standards, accreditation requirements, and provincial regulations.

Leading and inspiring an engaged care team is essential to delivering an excellent resident experience. Building strong relationships with residents and families is key to achieving satisfaction and fulfilling our mission to provide care wherever people call home.

Key Outcomes

Advocate for resident safety and continuous quality improvement.
Achieve high resident and family engagement (Experience Survey Results).
Meet or exceed all quality and clinical indicators through effective program execution.
Foster a positive culture, increasing employee engagement year over year.
Ensure compliance with regulatory requirements, care plans, and organizational standards.

Key Responsibilities

Cultivate: Lead the care team, provide day-to-day guidance, and foster a collaborative, accountable, high-performing environment focused on retention and engagement.
Train: Ensure staff education, competency, and ongoing professional development.
Financial Stewardship: Manage staffing levels aligned with care models and legislated hours; support budgeting and variance analysis.
Comply: Ensure adherence to healthcare regulations, licensing, accreditation, and labour standards; oversee investigations and action planning.
Risk Management: Identify and mitigate clinical risks; ensure timely response to critical incidents.
Customer Service: Respond to feedback from residents, families, vendors, and staff with empathy and accountability.
Resident Care: Oversee assessment and care planning, ensuring individualized and preference-based care.
Collaborate: Work with leadership, staff, residents, and families to optimize care delivery.
Improve: Implement quality improvement initiatives to enhance safety, wellness, and satisfaction.
Strategic Planning: Develop operational plans for clinical services and staffing aligned with home priorities.
Community Partnerships: Engage vendors and collaborate with community health partners.
Values Alignment: Uphold the organization’s Mission, Vision, Values, and ethical standards.

Qualifications

Bachelor’s degree in Nursing (Master’s preferred).
Current and unrestricted RN registration with the applicable provincial licensing body.
Minimum 5 years of nursing experience, including 2+ years in a leadership role in long-term care or healthcare.
Strong knowledge of long-term care regulations and best practices.
Proven leadership, communication, and interpersonal skills.
Ability to collaborate effectively with interdisciplinary teams.
Demonstrated success in quality improvement initiatives and achieving positive outcomes.
Proficiency with electronic health records (EHR) and related technology.

Core Competencies

Business Knowledge
Industry/Regulatory Knowledge
Program Administration
People Management
Customer Service
Priority Management

Attributes of an Effective Leader

Strategy Development: Aligns priorities with organizational goals.
Results Driven: Takes ownership and delivers high-quality outcomes.
Collaboration: Builds strong, effective team relationships.
Communication: Listens actively and communicates respectfully.
Problem Solving: Proactively addresses challenges beyond defined roles.
Team Building: Develops individuals through coaching and feedback.
Continuous Improvement: Uses data to drive performance and improvements.

What Extendicare Offers

Ongoing mentorship and professional development opportunities
Career advancement within the organization
Meaningful and rewarding work experience
Employee Family Assistance Program
Comprehensive benefits package

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada. With 123 long-term care homes and home healthcare services supporting over 10,000 patients annually, we are committed to delivering high-quality care wherever people call home. Our team of 22,000 professionals is dedicated to improving access to care and helping Canadians live their best lives.

#ExtendicareOntCentralNorth

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.

Quick apply

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Role Description: Director of Care (Quality)

Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need.

The Director of Care (DOC) is a highly skilled and compassionate leader responsible for overseeing care delivery in a long-term care home. This role ensures best practices aligned with Extendicare standards, accreditation requirements, and provincial regulations.

Leading and inspiring an engaged care team is essential to delivering an excellent resident experience. Building strong relationships with residents and families is key to achieving satisfaction and fulfilling our mission to provide care wherever people call home.

Key Outcomes

Advocate for resident safety and continuous quality improvement.

Achieve high resident and family engagement (Experience Survey Results).

Meet or exceed all quality and clinical indicators through effective program execution.

Foster a positive culture, increasing employee engagement year over year.

Ensure compliance with regulatory requirements, care plans, and organizational standards.

Key Responsibilities

Cultivate: Lead the care team, provide day-to-day guidance, and foster a collaborative, accountable, high-performing environment focused on retention and engagement.

Train: Ensure staff education, competency, and ongoing professional development.

Financial Stewardship: Manage staffing levels aligned with care models and legislated hours; support budgeting and variance analysis.

Comply: Ensure adherence to healthcare regulations, licensing, accreditation, and labour standards; oversee investigations and action planning.

Risk Management: Identify and mitigate clinical risks; ensure timely response to critical incidents.

Customer Service: Respond to feedback from residents, families, vendors, and staff with empathy and accountability.

Resident Care: Oversee assessment and care planning, ensuring individualized and preference-based care.

Collaborate: Work with leadership, staff, residents, and families to optimize care delivery.

Improve: Implement quality improvement initiatives to enhance safety, wellness, and satisfaction.

Strategic Planning: Develop operational plans for clinical services and staffing aligned with home priorities.

Community Partnerships: Engage vendors and collaborate with community health partners.

Values Alignment: Uphold the organization’s Mission, Vision, Values, and ethical standards.

Qualifications

Bachelor’s degree in Nursing (Master’s preferred).

Current and unrestricted RN registration with the applicable provincial licensing body.

Minimum 5 years of nursing experience, including 2+ years in a leadership role in long-term care or healthcare.

Strong knowledge of long-term care regulations and best practices.

Proven leadership, communication, and interpersonal skills.

Ability to collaborate effectively with interdisciplinary teams.

Demonstrated success in quality improvement initiatives and achieving positive outcomes.

Proficiency with electronic health records (EHR) and related technology.

Core Competencies

Business Knowledge

Industry/Regulatory Knowledge

Program Administration

People Management

Customer Service

Priority Management

Attributes of an Effective Leader

Strategy Development: Aligns priorities with organizational goals.

Results Driven: Takes ownership and delivers high-quality outcomes.

Collaboration: Builds strong, effective team relationships.

Communication: Listens actively and communicates respectfully.

Problem Solving: Proactively addresses challenges beyond defined roles.

Team Building: Develops individuals through coaching and feedback.

Continuous Improvement: Uses data to drive performance and improvements.

What Extendicare Offers

Ongoing mentorship and professional development opportunities

Career advancement within the organization

Meaningful and rewarding work experience

Employee Family Assistance Program

Comprehensive benefits package

About Extendicare