A leading company in the building mechanical systems industry is actively seeking an experienced professional to fill its Service Dispatcher position in Montreal.
Summary Description
Are you known for your legendary composure, logical thinking, and meticulous organization? Our client, a major player in commercial and industrial refrigeration, is looking to hire an experienced professional capable of coordinating the day-to-day operations of its technical team. In this role as **Service Dispatcher** in **Montreal**, you will be the operational heart of the branch. This position offers the stability you’re looking for thanks to an exclusive weekday schedule (Monday through Friday), within a 100% on-site work environment where collaboration and teamwork are valued.
Avantages
Benefits of this role:
- Attractive salary range between $60,000 and $80,000, depending on your level of expertise.
- Annual bonus based on overall, departmental, and individual performance.
- Comprehensive group insurance coverage with direct and unlimited access to a state-of-the-art telemedicine platform.
- Generous retirement plan (Desjardins options at 2% or FTQ).
- Annual allowance of $500 dedicated entirely to your health and well-being.
- Three days of paid sick leave (24 hours) available from the start of the fiscal year.
- Professional training fully paid by the employer to support your career advancement.
- Annual allowance for company-branded clothing.
- Dynamic company culture with an active social committee, team-building activities, and free unlimited drinks on-site.
Responsabilités
- Handle customer calls and carefully open and close work orders.
- Plan, optimize, and schedule the work of a dozen refrigeration technicians to maximize route efficiency and minimize travel time.
- Collaborate continuously with managers in the commercial and industrial divisions to ensure the smooth operation of maintenance and repair services.
- Manage emergency calls (priorities 0 through 4) by accurately assessing the time required for each service call.
- Analyze and update operational records using the MB logistics platform and mapping tools.
- Handle the administration of hazardous materials transport forms and coordinate the issuance of certification cards (propane, technical training) with suppliers.
Qualifications
Required Qualifications
- Solid, proven experience in service dispatch in a related field (refrigeration, HVAC, plumbing, or building mechanics).
- Excellent ability to manage priorities, high stress tolerance, and the ability to remain calm during seasonal peak periods.
- Strong logical thinking skills for the geographic optimization of service routes.
- Strong proficiency with computer-based dispatch and geolocation tools.
- Training in building mechanics (DEP or DEC) or knowledge of technical terminology (standards, types of gases) is a significant asset.
Justification for the Language Requirement:
Fluency in English is required for this position. Due to the company’s significant business expansion and diversification of its market share, the incumbent is expected to interact daily—both verbally and in writing—with a growing English-speaking clientele located outside the immediate region or from Canada-wide companies. French alone is not sufficient to meet the service requirements of this specific clientele.
Sommaire
Application Instructions
Does this professional opportunity align perfectly with your aspirations and profile? Don’t miss this chance to grow within a well-structured and people-oriented organization. Send your resume today directly by email to Elisabeth Parent at the following address: **
[email protected]**. Your application will be treated with the strictest confidentiality.
Referral Program
Do you know someone who’s a rare gem? Our agency highly values your network of contacts. You may be eligible for an attractive referral bonus for any recommendation of a qualified candidate that officially leads to a hire for this position.
Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.
Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à
[email protected] pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
