Ponoka, Ab Fixed operations manager Jobs – 2 Openings This Week

Service Manager
Kaizen Automotive Group —Ponoka, AB
- $100,000–$120,000 a year
- Full-time
- Quality Control
- Recruiting
- Training & development
- Disability insurance
- Dental care
Service Manager
Confidential —Alberta
- Full-time
- Customer service
- Team management
- In-person
- Relocation assistance
- Dental care
Quick apply

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Service Manager

Kaizen Automotive Group -
Ponoka, AB

Apply Now

Job details

Full-time
$100,000–$120,000 a year

Qualifications

Cost management
Automotive repair
Dealer management system (DMS) software
Operations management
Coaching
Post-secondary education
Complaint handling
Cost control
Quality improvement leadership
Client services
Quality Control
Customer relationship management
Customer service orientation
Recruiting
Training & development
Automotive diagnostics
Leadership
Guest issue resolution
Team motivation
Communication skills
Client interaction
Business process improvement
Driving Licence
Analytics

Full job description

Brand Statement:

Rev Up Your Career at Summit RAM in Ponoka, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Summit RAM embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Summit RAM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Summit RAM is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

Competitive Compensation
Dental & Extended Health Coverage
Company Pension
Paid Time Off
Life & Disability Insurance
Employee & Family Assistance Programs
Vehicle Purchase & Service Discounts
Paid Professional Development
Company‑Wide Appreciation Events
And SO MUCH MORE!

Overview:

Position Summary

The Service Manager is responsible for leading the daily operations of the dealership’s Service Department, ensuring an excellent customer experience while maximizing departmental productivity and profitability. This role oversees service advisors, technicians, and support staff while maintaining high standards for safety, quality, compliance, and OEM specific processes. The ideal candidate is a customer-focused leader with strong technical knowledge, operational expertise, and the ability to cultivate a positive, high-performance team environment.

Responsibilities and Qualifications:

Key Responsibilities

Manage and lead the Service Department to meet operational, financial, and customer satisfaction goals.
Oversee service workflow, dispatching, scheduling, and shop efficiency to ensure timely and accurate repairs.
Maintain strong relationships with customers through effective communication, problem resolution, and service quality assurance.
Ensure compliance with OEM repair standards, warranty policies, and dealership procedures.
Monitor key performance indicators (KPIs) and implement improvement strategies as needed.
Collaborate with Parts, Sales, and Fixed Operations leadership to support smooth dealership operations.
Recruit, train, coach, and develop service advisors, technicians, and support staff.
Conduct regular quality checks, safety reviews, and process audits to maintain a high standard work environment.
Manage service department budgets, cost control, and profitability targets.
Handle escalated customer concerns and ensure positive outcomes that support long-term loyalty.
All other duties as assigned by Corporate or Store Leaderhip.

Qualifications

Proven leadership experience in an automotive service environment, ideally within an OEM dealership.
Strong knowledge of vehicle service operations, diagnostics, repair processes, and warranty administration.
Demonstrated ability to lead, motivate, and develop a diverse service team.
Excellent customer service, communication, and conflict resolution skills.
Proficiency with dealership management systems (DMS) and OEM service applications.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license and clean driving record required.
Certification in automotive technology or relevant postsecondary education is an asset.

INDCFO

Posted Salary Range: CAD $100,000.00 - CAD $120,000.00 /Yr.

Apply Now

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